PlayStation accounts are being ‘permanently suspended’ and no one knows why

Sony has suddenly handed out a lot of unexpected bans.

[Babadook7]

This happened to me. To my knowledge I haven’t done anything wrong, I haven’t play online much for years and suddenly I can’t play any downloaded games.

[Zeke68]

Try "restore licenses". Worked for my friend at least. I guess they updated a server and they F'd up. Seems they fixed that now.

[Terry_B]

yup..works with the restore licenses option...the one person who downvoted you must be ..dumb.

[Babadook7]

Restore licenses worked for me. Thanks a lot for the tip my friend. (The downvotes are a strange thing to see)

[Zeke68]

Of course certain N4Gmembers gives downvotes for trying to help. I'm not surprised to be honest. ;)
Glad it worked for you guys at least! Spread the word! :)

[Rynxie]

How can you lose access to everything you bought because of a permanent ban? I can understand not being allowed to access new content, or going online. But to strip you of all your digital purchases? Why hasn't anyone sued Sony (or any other digital distributor with similar practices)? Seriously, crap like this makes me want to go full physical. Usually I buy digital if it's a kids game. But I'm thinking of just going full physical.

[Terry_B]

never read any user agreements, eh?

[Rynxie]

Screw any user agreement, that's predatory. They need to be sued. You want to ban someone permanently, that's fine. However, you don't lock them out of their legally bought products. Just like they want to protect their ips, we need protection in securing the digital media that we purchased.

It's completely unfair. They can sue you for millions just for downloaded their ip. Yet, they can strip you of all your legally bought products and screwing you out of x amount of money?

[Babadook7]

I am suspecting a hack and/or phishing. I actually scanned a QR code that came up while loading a game. I've never seen that happen. This QR link took me to the official PS app where I was promoted to change my PW which I did. I was then told that my account was permanently banned. I still haven't got ahold of Sony Support which doesn't open for another 34 min. We will see how that goes. I hear others are getting their accounts fixed, I haven't tried the "restore licences" yet.

[Babadook7]

I did the restore licenses trick and it worked.

PTL!

For those with this issue:
Go to Settings > Users and Accounts > Other > Restore Licenses. Select Restore.

[isarai]

This has always been the case with nearly any digital storefront. It's in the user agreement and is why there are such strong advocates for physical. We've literally been warning people about stuff like this for over a decade.

[Terry_B]

this ^^

[Babadook7]

Can’t argue with you. This is my first gen I deceived to go digital (because PSVR2 is more seemless not having to fish for discs) but my ps5 has a disc drive. I may buy discs from now on. It’s also cheaper cause you can sell them after. This should never have happened.

[anast]

This x2

[gold_drake]

ehm
this is the age of digital goods.

why u think dont like digital only stuff ha. its never yours

[DickyD1226]

So the accounts are already being restored? I'm guessing this is a non issue and it was a slow news day.

[ModsDoBetter]

No, regardless of if they're "already being restored" it's an issue.

To pay for games and have your access restricted due to a clear error on Sony's part is an issue.

Stop trying to defend digital practices & Sony mistakes. I bet my left nut if this was a Microsoft issue, you'd be alllll over it.

[DickyD1226]

How many did this effect? This is just a click bait article from the verge trying to get traffic. If you don't like this be prepared for a whole digital world.
My credit card got locked after going on a vacation and Sony banned my account after my cc company pinged it as fraudulent. I lost everything til I paid them. Wasn't sonys fault.

[ModsDoBetter]

"Wasn't Sonys fault" 😂

Absolutely was.
Their first thing is to go straight to banning without any sort of communication.

Regarding your point and attempt to downplay with "how many did this effect?" 1. One is too many & 2. You don't know either so you can't say "non issue".

[mastershredder]

The delivery sucks. …and no one knows why.

dude. Don’t assume no one knows (they totally do I common), they just are not saying. privy details you are not, and making this whole report moot.

[P_Bomb]

Did a search, read some comments. Scary stuff! Digital libraries are huge nowadays. Customer service needs to acknowledge this.

[Snookies12]

"Digital libraries are huge nowadays."

Yes they are, my Steam library is sitting at 352 games currently. And mine is extremely small compared to a lot of others on there. I've known people approaching 5,000 on their list.

[Binarycode]

https://social.tunecore.com...

[Gregero]

Hopefully it gets cleared up soon! I'm pretty glad that I haven't made any major digital purchases on PS5 aside from my yearly ps+ and downloads from that service itself. My account got messed up last console go around and I learned that physical is the only way for me after all of my purchases were pretty much gone down the drain.

[purple101]

Vinyl is the future.

Sales raising 25% year on year.

Get with the times.

[anast]

So, I do need to buy BG3 physical edition. I was just doing to go digital with this game.