370°

MS needs to act now on hardware failures - or risk losing consumer support.

GamesIndustry.biz writes in its weekly newsletter that Microsoft must address its hardware reliability and customer service or "risk handing the goodwill of the market back to its rivals."

"This problem hasn't gone away; in fact, from a consumer point of view, Microsoft appears to have done precisely nothing to address it. While the attention of the media may have turned to scrutiny of Sony's failings, the vast numbers of Xbox 360 owners who have been let down first by Microsoft's shoddy manufacturing, and subsequently by the company's arrogant and unfair policies with regard to customer service, have increased. Their voices are contributing to a groundswell of unrest and negative buzz which will hurt Microsoft very badly indeed if it is not addressed."

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gamesindustry.biz
nice_cuppa6184d ago (Edited 6184d ago )

mines launch and going strong !
same as my wii and ps3 !

i know 1 guy in real life that has had a problem and do you know what happened ?

thats right he got a new system for free !

there you go !

Sean142336184d ago

I agree with you too, I bought a launch console and it did die on me after 10 months, I got a it replaced no problem, All hardware has a failure rate, what counts is the service to get it replaced or repaired. No complaints from me.

Short_E6183d ago

sony fanboys get a freakin life

the problems only started when you guys started makeing up fake statistics and voteing on stupid web polls

oh the rush of power you pathetic little trolls must feel every time you get the chance to post a story with a picture of the red lights ohhh you finally feel like a man aye!

either way my 360 is great! thanks for asking! and so the other six friends i know with the console, not one single problem

if you sony fans want to continually troll for anything you can find to downplay the 360 thats sweet az, but try something new!
its all hate because you know the ps3 cant keep up, with its jaggy bleached out look and lack of true gameing power, im glad your ps2 games look good on it though, i mean ya gotta have something to play while all the good games come to xbox and you get the scraps

keep watchin those bluray movies and trolling for BS news guys, i guess it gives you somthing to do while you wait for metal gear!

power of Green 6184d ago (Edited 6184d ago )

I'm sure MS's working on it. I agree MS should work on it. #1 yep more Blah blah blah. we'll be hearing about it for the rest of the 360's life span despite if theres a problem or not. Every little problem will cause stories of the lauch days to resurface. Its the only tool the other side has. Red flashing light post will show up on the net soon enough.

Did i missunderstand #3's post you went through 6 360's?, thats your life style breaking the console bub. Has the 360 even been out long enough for owners to have a console break 6 times?.

I think "some" 360's are way too sensitive to heat, dust & smoke as i'v seen proof with broken 360's in games shops when places in inclosed boxs with dust on them, all the shops in my area have tooken them out and they're fine. If you got 5-6 broken 360's you're doing something to break them, 360's not a Xbox or a PS2. As long as you keep it cool and keep your house Smoke and dust free, it wont break.

THC PRITCHARD6184d ago

they lost me all ready

6. 360 failures

nice_cuppa6184d ago

if this is true what the hell have you been doing with your systems ???

ben hates you6184d ago

from all of your other posts you've had seemed to of never bought a 360 now i know you a sony fanboy do i believe you....... probley not

dominusbellum6183d ago

no way have you gone though 6 and i have 5 immediate friends and myself all have 360's and haven't had a single problem on it i even leave mine on thoughout the night cuz i fall asleep watching movies idk why i don't just use my ps2 i just don't well either way i find it incredibly hard to beleive you went through six i gotta call b.s.

Robotz Rule6184d ago

Mine's been healthy since launch:)

Don't know what's going on or what went on with other's 360's?

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90°

7 Iconic Games That Put The PS1 On The Map

The first PlayStation is home to an array of iconic video games that went on to define the sheer significance of this console.

SimpleSlave11h ago

I think from a historical perspective I would change Spyro for Grand Turismo. It's the franchise that made the PS1 look like an absolute unit. Other than that, I can't argue with the rest when it comes to games that defined the PS1.

And to be honest, there should be space for Tekken 3, Wipepout and Tony Hawk's Pro Skater in order to round out the PS1 identity as the machine to own at the time.

With Tomb Raider 2, Silent Hill, Symphony of the Night, Tenchu, and Soul Reaver as backup contenders.

60°

Pacific Rim Pinball comes to Pinball FX

This could be fun as they make great tables. Go big or go extinct. Prime your senses for a neural handshake and step into the cockpit of a Jaeger. It is on you to cancel the apocalypse when Pacific Rim Pinball comes to Pinball FX on May 16.

290°

Microsoft’s Surface and Xbox hardware revenues take a big hit in Q3

Microsoft just posted the third quarter of its 2024 fiscal financial results. The software maker made $61.9 billion in revenue and a net income of $21.9 billion during Q3. Revenue is up 17 percent, and net income has increased by 20 percent.

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theverge.com
darthv722d ago

Xbox content + services up 62% while hardware down 31%... seems about right with the way they tout you don't need the hardware to play. People can play on their phones or smart tv or other means. I don't hardly play on my consoles directly since getting devices like the logitech g-cloud and ps portal. Which is to also say I have been playing more digital than physical because of these devices.

solideagle2d ago

you should apply in MS PR team buddy, I think you will do a great job in my humble opinion :)

Sonic18812d ago

I thought darthv72 and Obscure_Observer already work for Microsoft 🤔

dveio2d ago

MS: "Xbox services and content without AB up 1%, with AB up 62%. Hardware down 31%. In total a loss of 350 mill."

darthv72: "Seems about right."

MS: "Excuse m ..."

darthv72: "I don't hardly play on my consoles directly."

MS:

Lightning772d ago

What he said was facts. How he plays games is no concern of you. Don't get too mad about it.

Cacabunga2d ago

I can tell people like you are an absolute minority..

If service is up means their fans and fanboys accepted this model and subscribed to it. The near future you will see a big decline because the service is saturated.

darthv721d 19h ago

to you it may seem like the minority... but your bubble is shrinking because more and more are following suit. convenience is a hell of a drug and its also why physical sales only amount to 30% of overall game sales. times are changing, you either get with them or you get left behind.

neutralgamer19921d 14h ago

Darth

30% physical sales: yet Phil and xbox division are in a rush go give up on that 30%. they don't have any right to give up any piece of the pie since the control such a little of the pie to begin with

also, the market is clearly speaking that the model Xbox is pushing isn't working right now the keyword being right now. you are right about freedom to play anywhere so i hope they put their games on steam

shinoff21832d ago

But that's been ms for years. When things aren't going their way they try to change the way things are said. For instance console sales are down, they stop telling how many sold instead telling us how many hours spent in halo or headshots. So it makes sense console sales down just say people are playing on more devices then previous. What they won't say is how many xbox players jumped ship to ps5.

Cacabunga2d ago

Hardware sales are so bad that Sony and Nintendo are blowing the sales off the water with their hardware.

If Xbox are losers, others aren’t..
Xbox already tried everything with Xbox live then subscriptions went down so much that they had to find something else. Their fans subscribed then reached saturation rather quickly.

Hardware and exclusive games is where it’s at! Keep gamers excited, announce decent software and people will support you

itsmebryan2d ago

@shin
Well keep it simple Sony 's operating income is down 26% and Microsoft's is up 32%. No MS spin there, just facts. 😉
Cheers

S2Killinit1d 19h ago

MS is after diminishing consoles as a medium. They want to destroy this market because they couldnt win. MS’s vision is to dissolve console gaming.

romulus232d ago

Odd that a company that touts you dont need the hardware to play is already touting another console in the works.

darthv722d ago

They are not reliant on the HW but still want to maintain a presence (no matter how small) is a good thing. It shows commitment to the craft. It reminds me of SNK and how they made games for their own hardware (Neo Geo) while also making them for others because they knew there was a market to do so. They knew they would sell more to others but also sell to their own niche fan base.

TheEroica1d 19h ago (Edited 1d 19h ago )

Perfectly reasonable post down voted by insecure corporation friendly folk.... But not gamers. Real gamer want accessibility and ease of acquisition for all.... Company shills are the only ones still telling us that hardware locking people from games is good for us.

Chevalier1d 14h ago

@Darth

You should stop parroting metrics like an idiot without context.

"Xbox content and services revenue grew 62% in Q3 from a year earlier, “driven by 61 points of net impact” from the purchase of the third-party video game giant, Microsoft said."

61 of the 62% was from their merger so net increase is ONLY 1%

https://www.mesaonline.org/...

itsmebryan1d 5h ago

@chevalier

It looks like made a great purchase. Much better then Sony buying Bungie. 😉
Cheers

+ Show (4) more repliesLast reply 1d 5h ago
purple1012d ago

Xbox hardware revenue tanks to lowest point of Xbox Series generation

Profchaos2d ago

I'm not surprised surface is struggling they aren't relevant anymore

DOMination-2d ago

In the last two years they've started exiting the consumer market altogether. All of the newest Surface products are business models only. They can't seem to work out what they want to do with it.

XBManiac2d ago

Too expensive hardware when others offer the same or more for less? Good work, Green Team.

SimpleDad2d ago (Edited 2d ago )

"Despite some early successes for Xbox games on rival platforms, Xbox hardware is down by a massive 31 percent this quarter."
"Without Activision Blizzard, Microsoft’s overall gaming revenue would have actually declined this quarter."
"Xbox content and services would have only been up a single percent without Activision Blizzard..."
"It looks like next quarter is going to be a similar story for gaming at Microsoft, too."

That is crazy... so A/B/K is carrying the whole Xbox gaming.
Oh and Microsoft will be fine. Windows, Office and Cloud are growing with each pc purchase.

purple1012d ago

Activision: "we gonna need a bigger rucksack/backpack please"

Microsoft: "why's that"

Activision: "to carry yo' weak ass'

Profchaos2d ago (Edited 2d ago )

Top brass have also wanted to start seeing returns on the 100 billion they have put into various Xbox related moves so seeing more multiplatform games is highly likely especially from abk

It's basically saying that PlayStation is the reason Xbox is afloat right now thinks to Ps5 versions of COD

Kornholic2d ago

So basically PS and PC gamers' money is keeping Xbox on life support.

MrDead2d ago

The only growth MS will get out of the console industry is if it supports it's rivals platforms. Xbox is a pointless machine now. I can see them on a big push for live next, and they won't give up on trying to buy Steam.

+ Show (1) more replyLast reply 2d ago
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