PlayStation: Cyberpunk 2077 Refunds and removal from PS Store

SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store.  SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.

[masterfox]

wow they actually removed it, not sure if this has happened before with another big title like this one, CDPR screw it big time I hope they learned they lesson and next time don't try totally intentionally by them to deceive the customers , not sure wth they were doing all this years with this game, they even got government money in their country for the development I think.

[potatoseal]

SONY are officially offering FULL refunds for anyone who bought the game digitally. Good for them.

[Eonjay]

This is a welcome turn of events. Microsoft should follow suite. Power to the consumers. Individually we aren't often heard but en masse we inform the industry.

[mikeslemonade]

Sony bending over to cry babies.

[RaidenBlack]

Even though the "breathtaking" reveal was kinda cool at the time ...
Now it seems ...
Should've spent the time and money on optimization than on Keanu Reeves.

[DaCajun]

My question is since I've been playing it on my PS5, I haven't had any real issues, plus I'm enjoying it, and it actually runs at 60fps, will i still get updates? If something happens to the file and i need to redownload it, will i be able to? If not i will be pissed off since I'm not asking for a refund because I'm one of few lucky ones to have a PS5 to play it on.

Edit: I agree with Raidenblack and I've said it before in here that they could of spent the money on better things than Keanu Reeves. I'm sorry but his part in this game is not some grand performance that the game needed to be good, it's OK. They went full stupid like Ubisoft did with Jon Bernthal for Ghost Recon. They are very good live screen actors and they belong there not in my games where the money could have been spent on better optimization and more content.

[potatoseal]

@ daCajun...

Of course you will get updates. There are still physical copies out there and also the people that will choose not to get a refund.

[esherwood]

Ridiculous, I’m playing on Xbox with zero problems. I swear people are just am trying to make this a big deal. Cdpr spent 8 years on this game because it was so ambitious. Now that people are crying over crap that will be fixed for free anyway I’m sure all future games will just be less ambitious

[SullysCigar]

Good guy Sony, nice to see you looking after your consumers. They didn't have to do this, but it's done for the right reasons - CDPR LIED to Sony and Microsoft, not just us gamers. This is not my speculation, PSU ran an article on this, they were trusted to fix certain things before certification and they didn't bother.

^ @esherwood, there is no way it's fine on Xbox - it's actually running an even worse framerate according to Digital Foundry, no matter last gen or this gen. Playing BC on PS5 or Series X will of course be better, but it's still not good enough - nor PC for that matter, thanks to the bugs on ALL platforms.

They will fix many of the bugs and glitches (we can only hope they rework the AI somehow too) eventually, but they will not manage to raise the fps on last gen consoles without further dropping the resolution - which is hits sub 600p on Xbox One currently.

[Army_of_Darkness]

@mikeslemonade

I don't like saying this to people... But you're an idiot.

This game is making the ps4 look really bad and clearly, Sony ain't having that.

[mikeslemonade]

^You can’t get it on PS5 then on digital download. That’s authoritarian just like the lockdowns.

[bouzebbal]

I never bite into games with CG trailers for this very reason. Most end up being a discontent..
CDPR went from top notch developer to nothing in no time.. They lost all gamer's trust. I wish them good luck

[Rebel_Scum]

Where's the deception though? I see a lot of comments out there echoing the same thing but when/where did CDPR deceive anyone?

To me they sent out review versions for PC only because they knew that was the best version, but that isn't the same as deception. It's pretty clear that other versions weren't up to snuff.

[Redemption-64]

You are joking right?

[RememberThe357]

How is this an actual human thought?

[ArchangelMike]

I guess you've been asleep for the last 8 years. You missed alot man.

[TrueViper]

The deception is intentionally hiding the console versions.

[Christopher]

There's an expectation that software will work at a reasonable level. On PS4 and XBO, it is not reasonable. It might work better on your PS4 Pro and your PS5 (like mine), but on PS4 and XBO... it's a disaster.

[-Foxtrot]

It's not just bugs and glitches, even the game being broken

Seeing the game over the past 8 years, you can see a lot of stuff was downgraded or cut, even stuff they came out publicly and said. The greatest loss for me was the wall running mechanic and now it ALL makes sense. It wasn't because of "design reasons" it's obviously because it would break the game even more, can you imagine the bugs by using it, they'd have created a dozen or more problems.

I just think the bugs/glitches are the front facing issue but underneath it all, it seems it's a more stripped back version of what they originally envisioned and presented to us, maybe not video wise but the constant PR machine since it was first announced.

[got_dam]

I'm going to stretch things a bit here, but you could say they didn't really LIE about last gen (I mean they did). But they said "runs surprisingly well" which could totally be corporate double speak. Maybe he thought it would run even worse than it actually did!!! Hahahahaha

[Rebel_Scum]

Sorry but 9/10 of you missed the mark with my comment. There's no deception because any dickhead can clearly see there were obviously issues with the other versions prior to release because no review builds were sent out for them.

I guess it's deception if you're too stupid to read between the lines.

[Critic4l_Strik3]

@ Rebel_Scum

Your name is quite fitting for someone with that thought process :)

[SmokinAces]

Because they were not allowing gameplay to be shown from base units becasue they new it was bad and would therefor lose sales and buyer confidence, that's the deception.

[mechlord]

@got_dam
the thing doesn't even run at certain points. I have a base ps4 and I got tired of waiting for sections to load. it things surprisingly, running isn't one of them.

[mikeslemonade]

Correct, the publisher has no obligation to send review copies at all.

[1nsomniac]

CDPR - “The old consoles actually perform surprisingly well”

CDPR - “we didn’t see the issues on old consoles we should have spent more time looking”

So we’re just ignoring these statements are we???

Clown!

[anast]

Nice troll. I think you beat my downvote record.

[Dee_91]

@Rebel_Scum

🤣🤣
Having to "read between lines" to not be deceived means there's no deception ? what are you even saying right now?

[esherwood]

I agree with you, these nerds are determined to be upset about something though

[Amphion]

@ masterfox their lesson not they lesson.

[Newmanator]

This feels like this generation’s No Man’s Sky.

[Sunny_D]

Uhh both games are part of the same generation... lol

[IamFrasierCrane]

This is nothing like no mans sky.

[neutralgamer1992]

So much for the defense force defending this game. It isn't ready that's a fact and sony did the right thing. Because their refunding system page crashed so hard with all the people wanting to refund. Let me see after this if CDPR made all their money back in 24 hours

I am a CDPR fan and respect them for being pro consumers but let's face facts they knew exactly what condition they were releasing this game. There is no excuse you know why because gamers on this site bash the living heck out of EA, activision, ubi, take two etc and what CDPR pulled is no different and they deserve just as much blame

Not allowing personally recorded gameplay footage before release

Not allowing console reviews to be published before releases

These 2 alone pretty much makes it clear they weren't being pro consumers. Any gamer defending this today don't you dare blame other greedy publishers.

When I hear stuff like don't refund CDPR will fix this how about get a refund now let them fix it and buy it than which won't cost full price

CDPR just messed up big time. This was their biggest game and most wanted game for many gamers how could you screw this up this bad. Delay the game simple no excuses forget about death threats from few gamers(those who send these threats are losers)

Cyberpunk 2077 should get a re-launch in September 2021 because that's how long it will take for this game to be anywhere near ready to play

[-Foxtrot]

"Not allowing personally recorded gameplay footage before release"

Funny you mention that because I was thinking, these reviewers still reviewed the game so how the hell did they all praise it during their preview articles, never mention a single bug.

"Night City is dense and stunning"

"I never want to leave Night City"

"I don't think I've ever seen another game city quite as stunning as Night City"

I mean...

[victorMaje]

After starting the game on PS4 Pro I was thinking I can play through this as the patches & fixes come.
After about 20 hours, no, they haven’t earned my money, the story & sides are just not enough to keep me "playing".
It’s not just bugs. Entire systems need to be reworked.
Gameplay & Immersion which to me are the most important aspects are constantly interrupted by whatever it is the game is doing, & that’s besides the crashes...

I’m going to try to get a refund.

@Foxtrot
Yeah those previews, wow, they should have led wit "I heard from the CEO" lol.

[SullysCigar]

^ @Foxtrot, I'm sorry, I have to defend this statement:

"Night City is dense and stunning"

Night City is definitely dense - have you seen that AI?? lol

And stunning(ly bad performance) too!

[TrueViper]

Only game I remember being delisted is PT.

[badz149]

for a totally different reason

[ManMarmalade]

This is being blown out of proportion tbh. CDPR fixes their games and takes feedback seriously. It's really not a bad game and not as much of a mess that everyone thinks it is. The game is MASSIVE and has TONS of content. Anthem never got pulled from the PS store and that game had almost no content going for it and died within months. No man's sky was not the game promised but the dev has been constantly uodating it for years since release. And Aliens Colonial Marines wasn't the same game that they showed a "demo" for. One of my friends absolutely loves playing his copy of Cyberpunk on PS4 and I enjoy it on PC. People are just hating on the game because it's trendy at the moment.

[WiiU-Dude]

Can't the consumer have a choice. Fine Sony wants to reimburse, but take the game away completely? It runs solid in my PS4 Pro. It runs well enough in PS5. But taking an option isn't cool. I guess physical is your only Avenue.

[esherwood]

I seriously wonder what you losers do for a living to be so overly critical of a game like cyberpunk. Guess it doesn’t matter how many good things you do gamers are a bunch of weasels that will turn on you first chance they get

[TGGJustin]

This is unprecedented for sure. As bad as games like Fallout 76, No Man's Sky, or Life of Black Tiger were they were never pulled from the store. Cyberpunk 2077 is maybe the most screwed up launch for a AAA game ever. I feel for the people who worked hard on it but not for the people at the company who lied to the customers and who threw their partners like Sony and Microsoft under the bus. Screw those people and they are getting what they deserve

[Neonridr]

the fact that Sony would be like we gotta take Cyberpunk off the store so nobody asks for refunds but Life of Black Tiger can stay is hilarious.. XD

[Silly gameAr]

Pretty sure people who bought the game can still ask for refunds, and, Life of the Black Tiger wasn't from a beloved developer, or was it a highly anticipated game

[RaidenBlack]

No.of People bought CP2077 vs Black Tiger
CP2077 hype vs Black Tiger

[Doomeduk]

I don't remember review sites giving lobt 10/10s and saying how amazing it WAS, giving free marketing for CDPR yes the reviews were for the pc version, so on pc cops can drive chase and not spawn in walls so it has completely working system.. Got it

[uth11]

Nobody really had high expectations of Life of Black Tiger

[DEEHULK88]

DOOMDUK
The game is a 10 on PC, so don't get mad because you got a trash version of it. I thought that most Sony fans had PCs anyway. PC is the biggest base for the game anyway

[anast]

Quiet Man is also still going strong on PSN.

[SullysCigar]

^@DEEHULK88, this game is NOT a 10/10 on PC lmao!

It has characters T posing left and right, world clipping all over, physics glitches making people and cars float around, NPCs walking in the floor or randomly appearing/disappearing, broken AI (people flinching because you punched someone 5 minutes ago 3 blocks away, for example), framerate performance dips, AC Unity-level facial deformations, NPCs speaking with no animation/not moving their mouths, a completely broken policing system, random genital exposure and probably more I've either not seen or have forgotten!

If you ignore all that, it could scrape an 8/10 on a beast PC - or you could wait, let them fix it and play a 9+/10 in the future. I want to enjoy it, so I'm not touching it until it's ready now.

There was too much smoke and mirrors around this game at launch, not to mention the straight lies. Sony did the right thing here and this should act as a mighty incentive for CDPR (and future devs) to get their sh!t together or be hit in the purse.

[isarai]

Straw that broke the camel's back i guess

[RaidenBlack]

Sony:
https://twitter.com/Nibelli...

[gamer7804]

This is a bigger seller and Sony doesn’t want to have to deals with more customer service calls and costs.

[Sunny_D]

It probably had to do with CDPR giving Sony bad PR by promising people they would get refunds when they never consulted with Sony or MS reps about refunds. That’s why you saw those posts about people being denied refunds from Sony. Sony was put on the spot and had to give in to the pressure so their rep isn’t tarnished even more.

[Christopher]

Talk is that Sony did this because they found cases of CDPR specifically lying about the status of the game and admittedly pushing it out too early even though they knew it. Not just PR statements, but in talks with Sony Execs.

[SullysCigar]

I think there was actually an article posted about that from PSU.com, but it was failed. I didn't check why.

I went to PlayStation support website the other day and there was a banner across the screen as you enter about Cyberpunk. Basically saying go speak to CDPR lol

[SegaGamer]

I don't disagree with Sony, but how did the likes of Fallout 76 and Anthem survive? Those games were also in a horrendous state when they first launched. Fallout 76 is actually still a complete mess today.

[Vx_]

Firstly, they did not hide the review copies of these games from critics and consumers. Secondly, the issues in 2077 are far more worse than that in those two games, I mean this game has become a meme generator cuz of how crazy buggy it is.

[RaveTears]

The difference is that Bethesda didn't put Sony on the spotlight for refund and not discuss it with Sony about the situation.

[Orbilator]

No man's Sky wasn't broken on release it was just missing features that a few people wanted. I for one have never played online with anybody even now. It's not why I bought the game or why I still enjoy it.

[LucidIllusion]

Even now, you're only the few people to understand, but most gamers(people) are idiots,

[RNTody]

It's not entirely unprecedented. Batman: Arkham Knight also endured a shambolic release on PC with performance so unplayable it had to be removed from the Steam store.

Rocksteady shut up, stopped apologising and worked on re-releasing a quality PC version which they eventually did and that was that.

CDPR needs to do the same.

[TakeTori]

In Cyberpunk 2077's defense, all of those other games were shipped in just as broken (or more so) states or lacked just as much (or more) of what they initially promised to customers, and those games should have been refundable as well. Cyberpunk is only getting the treatment because it's the loudest people have ever been about the state of a newly released game, because it's one of the most hyped games in a decade. The game looks utterly unplayable on console, so I fully support anyone who wants to refund their PS4 or Xbox copies of the game. But compared to these other games, if you play it on good PC hardware you will find that the game pretty much delivers in terms of good story, writing and acting, while admittedly not delivering so much in terms of AI and, in-turn, an "immersive" open-world that we've come to expect from Red Dead or, heck, even Watch Dogs lol. The game is in a much better state than Fallout 76 or No Man's Sky were back in the day in terms of the amount of great content that's available. It's just only really available to those who have the hardware for it, and that's unfair to those with last-gen consoles who were promised a playable game.

[LeShin]

Well I remember when Fallout New Vegas came out and the PS3 version was atrocious! With game breaking bugs, numerous crashes , horrendous frame rates and saves being auto-deleted. That got great reviews on other ports, but yet it wasn't pulled, so yeah, this isn't normal.

[ArchangelMike]

Ouch! That is not a good sign for CDPR. I guess it's not just gamers that feel betrayed, Sony must be in a very unhappy situation with the refund fiasco right now. Pulling the game from PSN is a really tought call, but I guess CDPR backe them into a corner. I hope this will be incentive for CDPR to get thier buts in gear and fix the game.

[RememberThe357]

First thing I thought of was the CEO saying that Sony and MS expected them to fix the game and they just chose not to but they'll get to it in a month or two. Sony probably thought, then you can release it in a month or two.

[ArchangelMike]

Yeah, and Sony won't keep a game up on the network where a publisher has said that anyone who wants can get a refund, because the game is so completely broken.

[RaidenBlack]

Out of the blue:
CDPR announces Cyberpunk 2077 Lite for Nintendo Switch. /s

[Reborn]

If I recall, they tried to shift it a little to sound like Sony and MS are to blame for the problems. This is a good move from Sony. They were already telling customers to go ask Sony and MS for refunds... when niether made any announcement to suggest that it was ok to do so.

Giving people a refund is the best move, once Sony is happy with it's performance on its consoles.. I think they'll put it back. Though, I wonder if Sony will personally seek assurances that it runs/proof?

[ArchangelMike]

You know what they say, "Fool me once..."

I think the next time CDPR tries to submit the game for certification Sony should get the sniffer dogs out. 😅

[mechlord]

they have to certify every piece of code that goes live on their servers. nothing stopping them from playing the damned thing for 100 hours before putting it live.

[Zhipp]

I'm a little confused by how they could have been blindsided by this game's performance. Do Sony, MS, and Nintendo not test games before certifying them for sale on their platforms?

[Freshnikes]

You can’t patch what’s wrong with this game.. once you try to be part of the open world is broke. Cars pile up for miles and miles because the first car won’t drive around you. In the race track no matter how far you take the lead cars just spawn right behind you. Cops just spawn. Won’t chase you..I think is the engine. But Idk ( but in 2020 ) it just doesn’t feel right ( I can go on and on with other stuff that’s just broken)

[DaGR8JIBRALTAR]

And they're officially refunding everyone who bought it digitally!

[Sayai jin]

That is incorrect. It is on a case by case basis. Sony has a known policy that if you download it and play a second of the game, they will not refund it. Fortunately, they have made some exceptions this time. CPDR should be issuing it in all platforms IMO.

[Kane22]

https://twitter.com/AskPlay...

[GamerRN]

Kane they have told many people they can't get a refund. It's case by case, even after their statement

[anubusgold]

Pc is fine i get some crashes but its playable for me at 1440P on high but its 45fps though that makes me kind of motion sick since im a 165fps gamer.

[potatoseal]

@ GamerRN, no you're wrong. This is a brand new statement. They are NOW offering a refund to ANYONE who wants one.

[Sunny_D]

@sayai jin

That’s their policy normally. But, Sony are making an exception for this game specifically. Guys, read their twitter post lol. You don’t remove a big game if it wasn’t a big problem. Turns out it was.

[Christopher]

@GamerRN and Sayai jin, that was prior to this statement. As of this statement, they are allowing refunds on digital purchases across the board. As of now, none of their standard policies of not allowing refunds for played games is to be contested. Played or unplayed, you can get a refund.

[Sayai jin]

@Sunny, you are repeating what I said. I already stated that their nornal policy is to not allow any refunds if you already olaued the game. Initially, it was on a case by case basis. As some users rece8ved refunds, while others have not. Their official statement for this game now reads that they will do a refund for this game.

There have bee other games that have been almost unolayable that Sony no refund policy never bends. It's good they did it now, bit think they shouldn't have a strict policy for no refunds.

Again. CPDR Zshould be doing the redunds.

[AndrewM]

Problem is you started your statement with telling others their wrong, when they are actually right. No one read the rest of your statement after that and just hit disagree.

[Sayai jin]

@Andrew,the OP that I stated was wrong was correct. At the time I posted that comment Sony had a case by case basis on refunds for Cyberpunk 2077. So they were not right at the time. As far as the disagrees, there are of no concern as I have been on this site for well over a decade.

I know how the site works. It appeared that I made a negative comment about a certain piece of plastic.

[Relientk77]

Wow, that's cray. Arguably, the most hyped game in years, and now it's off the PS Store.

[TheKingKratos]

The most overhyped game of the year

It is such a fail game on so many levels

[JeffGUNZ]

I have such a weird relationship with this game lol. I am playing on PC with RTX 2080, I7-8700K, so my rig is more than capable. I am playing the game in 1440p and finally had to turn off Ray Tracing as it was absolutely murdering FPS in this game even with DLSS on. I now average anywhere to 70 to 50's FPS so it is playable enough. Yet, about once every hour or two the FPS just tank to singl digits and won't fix itself until I save, exit to desktop, and relaunch. Now, I enjoy the game play when it is working and my god, the visuals blow me away. Just driving through the city, I am literally in awe of how beautiful this world is (all settings high/ultra). The story is cool and the characters are well done. Then anytime I start enjoying it, I run into bugs. The Delmain side missions to retreive their cabs is bugged. I don't get the prompts nor are the vehicles where they are suppose to be, I can't complete any of those missions. I skip them do a gig Freedom of Press, finish it,tells me to leave area, I do, won't complete the mission. Go on reddit, low and behold another bug. They stated in the last patch specifically it fixed this mission, still not working. It honestly feels like this game is pre-alpha and we are the first people on the planet play testing it.

[jimbo6597]

Serves them right.

[JEECE]

Install base though everybody! Install base! Lol

[Christopher]

What does this have to do with anything being discussed? Install base isn't why CDPR released a poorly working game on the PS4.

[JEECE]

Because every time I say this should have been cancelled on PS4/Xbox One, people always do the "but install base" fallacy. This is further proof (as if anymore proof was necessary) that they should have cancelled the last gen versions of this game, even if it meant sacrificing some short term sales (sales that aren't even permanent lol).

[anast]

Six years into the development of Cyberpunk, CDPR said the game is for PS4, X1 and current gen. PC. They chose the customer base. The development of this game was mismanaged. So it still is, "but the install base" because this is the market they targeted and sold their game to.

[JEECE]

You are just restating the problem. The exact decision I'm criticizing is the decision not to move to focus only on PC and PS5/Series X (which they would have had target specs for long before the consoles were announced). All you've done is state that they made the decision I'm saying they should not have made.

[anast]

@JEECE I had to restate the problem, because you don't seem to understand the problem. This is a mismanagement issue. Hindsight doesn't add anything to the issue at hand. They chose their consumer base and for some reason could not deliver a respectable product. I call that reason mismanagement and a lack of understanding the scope of their overall vision.

How can a game go from current gen game,6 years into development, to a current gen game that will only perform on next gen hardware? This would be considered an amateur decision in any company, gaming or not.

[Limitedtimestruggle]

This is actually one for the books! Congrats to CD Project Red.

And people saying « My base PS4/One runs this game with no problems»

I just can't trust you :p

[wwinterj]

Funny because now I can't trust CDPR. Even with the "we'll patch it later" approach.

[Limitedtimestruggle]

I think the previous gen ports are a lost cause.

[XxINFERNUSxX]

Good move, now everyone replay this awesome game: Deus Ex - Mankind Divided. I'm replaying again on the PC with lots of graphic enhancments, it's so good. This is similar to Cyberpunk but better :P

[ArchangelMike]

I'm actually going to go back into GTAV. Awesome game that runs on my PS4 with no problems.

[TheKingKratos]

Or a much better game and bigger as well .. RDR2

[Christopher]

I actually prefer Cyberpunk. Storytelling is better and the only thing missing really is cloaking for abilities. Both are good games. I'd love to see a next-gen version of Deus Ex with some vast improvements and expansions to augmentations, though.

[RaidenBlack]

... but wasn't Eidos Montreal still supporting Crystal Dynamics in Marvel's Avengers?

[Christopher]

@RaidenBlack: Lots of people shuffled off of Avengers to an unknown project. I doubt it's Deus Ex, I just would like to see a new start with a new protagonist in the same world with different issues. The IP has a lot of potential in the cyberpunk realm, especially with new hardware and experienced programmers.

[anast]

I prefer Cyberpunk too. The writing is better. But I also like the table top game. I hope they fix this.

[Sirk7x]

It's a shame that it sold so poorly, because Mankind Divided is an excellent game.

[ArchangelMike]

It was a brilliant game. Interestingly, it also had a disastrous launch if I remember correctly, (I think it was to do with microtransaction and launch DLC component etc). But yeah, they should definately reboot it.

[anast]

Mankind Divided by DLC and Mts.

[JeffGUNZ]

Haven't played that series, is it open world?

[isarai]

Daaaaaaaang joe!

[Abnor_Mal]

I can't find it, but wasn't there an article this week saying that CDPR was able to get Cyberpunk pass some kind of review board (authentication idk not sure on the right word as I only glossed the headline) because of their pedigree and high standing within the industry.

Maybe Sony were one of those who let the game go through on prestige alone and now are embarrassed that the game turned out so badly that they had to start refunding peoples money. So to save face Sony made the decision to remove the game from their store.

Total speculation on my part from broken memories.

[SullysCigar]

Yes there was, it was from PSU.com, but for some reason it got failed and the story never broke on N4G (not that I saw).

It was one of the execs, basically admitting that they were trusted to fix some things. They committed to both Sony and MS that they were done in order to hit certification and they were trusted. Turns out they lied. Nice!

[Wuket]

rekt. When Xbox store removal too?

[SullysCigar]

I bet they don't because $

Dirty move - let's not forget MS have a marketing deal with CDPR and have been running advertisements for months saying "play it on the all new Xbawx!"

I'd have to say, why Sony should be embarrassed, they've done the right thing. The shame is on MS for staying quiet, taking the money and keep advertising a game that is broken on their consoles.

[talocaca]

Good for Sony! This crap is broken.

Sell it as "early access" and make clear that you will expect:
- Crashes
- Abysmal Framerate
- Broken AI

Otherwise, just put it back there after the patches they have promised (and that I doubt will take a month or two)

[Stanjara]

Bravo Sony!

[ZeekQuattro]

This will be another blow to CDPRs stock no doubt.

[TheGoodestBoi]

So does that make it an Xbox exclusive now?

[ArchangelMike]

That made me laugh so hard. 🤣🤣🤣

I know they're desperatre for exclusives, but I don't think they are THAT desperate. 😂

[TheGoodestBoi]

I have a Series X, dont have a ps5 as its sold out everywhere here. We'll take what we can get 🤣

[Christopher]

Post-release-timed-console-exc lusive. And I don't think Xbox will remove it since they have marketing deals with CDPR, but I doubt they are at all happy with the end result either.

[ArchangelMike]

It would be interesting to hear how MS have decided to deal with CDPR imposed refnd policy - especially given teh marketing deal. I was actually surprised to still see Xbox ads come up for Cyberpunk with the tag line an all. It really made me laugh. I would have thought they would have at least pulled all advertising for this game until it got fixed. I'm sure the last thing MS want is to spend money advertising a game, only for people to have an open door refund policy.

[jairusmonillas]

Its' still is a broken game on Xbox One users, It's only fine if you are using Xbox Series.

[potatoseal]

And hardly anyone is using it on the Xbox series. The game has sold what... 8 million across ALL consoles and PC combined. The amount that are just playing it Series X would be very small. MS should take this game off their store too... just until the game is in more of an acceptable state.

[JEECE]

@potatoseal

Actually probably a lot of people playing the Xbox version are playing on Series X. The people who are engaged and buying games are going to be the first ones to move to the new systems.

[Elda]

One can still purchase PS4 physical copies.

[Grayson076]

I will undoubtedly get hate for this, and I'm alright with that. I'm also going to preface this by saying I'm a Playstation gamer. I've owned a PS1, PS2, PS3, PS4, PS4 Pro, PSP, and Vita. I've never owned a Microsoft console. Cyberpunk is the first triple A game I've ever bought on something other than Playstation first.

CDPR obviously messed up with launching this game in it's current state on last-gen. There is no denying that, and anyone who would needs to be honest with themselves. I'm certainly in agreement with this sentiment, and full refunds should absolutely be allowed.

However, to remove the game from the store is not only ridiculous and anti-consumer, but it's dishonest.

For one, though the game does not run great, it is still playable, and even enjoyable, on a base PS4. I play on PC, but my best friend plays on a PS4 Slim. We talk every day, multiple times a day, about the game. He admits that the game renders slow and the textures aren't the greatest, but it's going to make his top 5 games of all time at this point, and is only getting better (he's still in Act 2 but is plowing through side missions). He said since patch 1.04, his game has only crashed once. Does that make it alright that the game launched in this state? No. Should full refunds be offered regardless of time played? Yes. But it does mean that the game is able to be enjoyed, and should not be taken down from the store for people who'd like to have the option to play.

This is made more true when you compare this to a game like Fallout 76, which was not removed from the store, nor were full refunds offered outside of the standard procedure as they are here. That game was in a state that was just as bad, and in some ways, arguably worse. Crashes every hour, textures not loading, characters inventory getting deleted, whole characters being lost, scripting errors causing missions to not work properly, and more. Yet, because Bethesda is known for making buggy games (we're not even mentioning Skyrim on PS3, where you couldn't even have autosaves enabled if you wanted your game to run in a playable manner), they somehow get a pass and get to keep their game on the store.

We could also bring up games like Life of Black Tiger, not only never taken down from the store besides being an absolute ripoff, but was also advertised on SONY'S OFFICAL YOUTUBE channel. Instead, No Man's Sky is a better game. A game that not only released buggy, but released in a state that was far different than what gamers had come to expect, based on how the game was advertised and marketed. That game was never taken down, despite an incredible amount of backlash. The reason I bring this up is that this game was another one that, based on the case we see with Cyberpunk, had every reason to get taken down. And yet it didn't, probably because Sony helped fund the game, the marketing behind it, themselves.

This is where I find Sony's removal of Cyberpunk from PSN not only ridiculous, but dishonest. Not only are they ignoring other games that released in equally poor states, but ignore them in a way that is convenient for them.

My point is: get your refunds if you want them. You are absolutely entitled to them. But don't buy the idea Sony is trying to sell you that they care about the consumer. They allow games that are equally broken to remain on the store, especially ones they helped fund. This isn't even mentioning allowing games with egregious and predatory microtransactions and loot boxes to remain on the store (perhaps because they get a cut of that profit). Either way, people should be able to make an informed choice if they want to download the game or not.

Thank you for coming to my TED talk.

[Muigi]

Bro wtf

[RaidenBlack]

Post TED talk question:
No.of People who bought CP2077 vs No.of people who bought a ported-mobile game Black Tiger.
Same magnitude for both releases?
...
And yes they're making Life of Black Tiger 2 for PS5 complete with ray-tracing. /s

[potatoseal]

So that's what a wall of pure crap looks like.

[Christopher]

Your evidence of how well it runs is second-hand anecdotal material that isn't indicative of tons of other players on similar systems and you then want to turn them doing the right thing just to mention that they didn't do it at other times.

How about instead of complaining about their mistakes, we promote when they do the right thing, like this, so they will do it more often and realize how the community appreciates it. It might even turn into Sony becoming a leader in enforcing that developers will stop releasing unfinished games if their potential day 1 sales are on the line. Okay, that's a huge leap, but, it's better than just criticizing after they do good. Promote the good when it's done, don't just keep bringing up the bad.

[ApocalypseShadow]

Exactly. You got here before I did. Might stop developers from releasing broken games.

Might not stop sellout journalists from keeping important information from gamers. But it's a start.

[ApocalypseShadow]

Lol. My wall of words make more sense than this. Lmao!

Dude. They lied, they hid, they mislead gamers. None of that, "I own PlayStation" changes the fact of what they did. Who cares what you own. No, "what about this" changes the FACTS.

Maybe this will be the catalyst that will lead to companies making sure their games run before release as intended. This is only a good thing.

Companies need to stop releasing broken games and getting away with it. And hopefully, CD learns this lesson quick. As well as every other developer. They F'd up big time. There's a few bugs that is acceptable to fix. Then there is broken. And lying, hiding it from customers makes it that they deserve this backlash.

[MetroidFREAK21]

TL;DR

[CS7]

You dumb bro

[chippychan]

While I understand where you're coming from, the reason they CAN'T leave the game on the store is because they're basically throwing their usual refund policy out the window for this one, so they kind of HAVE to remove it. Otherwise, opportunistic individuals will come along, buy the game, play it for as long as they want, and then ask for a refund afterward because they know they'll get it.

It would be making the game free, basically.

So, because of this, Sony made the right decision to remove the game if they're offering full refunds regardless of playtime.

Removing the game will ALSO prompt CDPR to get their asses in gear and fix the game quicker than 1-2 month (hopefully).

[ArchangelMike]

^^Exactly this. The fact that CDPR are now actually loosing some of that pre-order money is the kick in the teeth that they need to get their act together asap. And I think it's a great precident on Sony's part to hold devs to a higher QA standard.

[Petebloodyonion]

"SIE strives to ensure a high level of customer satisfaction"
But we have one of the worst (if not the worst) refund policy in the industry.
Facepalm

[Christopher]

And yet it's the same as Microsoft's policy, only Microsoft isn't doing the same thing with Cyberpunk 2077. Both Microsoft and Sony base refunds on time and use of product and deny refunds from games that have been played. Even further, Microsoft only is allowing refunds of this specific game within 14 days of purchase, Sony previously allowed refunds for any time of purchase as long as they had not played the game yet. As of this statement, Sony nullified that and will allow refunds regardless of how much it was played.

[Petebloodyonion]

Sorry but Sony's policy is at the moment you download the game you are not eligible for a refund.
"You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it."
https://www.playstation.com...

[Silly gameAr]

It was pretty easy for me to get a refund when I preordered GOT digitally, but decided to cancel the preorder. I just called customer service, and had a refund not even 10 minutes later. The guy on the phone was nice and understanding. Sorry if you had a bad experience with them, though.

[Petebloodyonion]

Did you start downloading the game?
From Sony's official refund policy
https://www.playstation.com...

"You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.

Digital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty."

See the part about downloading and go see the reasons why ppl didn't receive a refund for Cyberpunk prior to yesterday
https://www.theverge.com/20...

[Silly gameAr]

No, I preordered the game, and then decided I didn't want it digital. It was a couple of days before the game released. Just saying, it was pretty simple to get a refund. Easier than I thought it would be.

[tochi]

This is a right thing to do.
I've been bothered CDPR's dishonesty to their product on consoles.
The game should be PC exclusive until they release PS5 version. I don't think CDPR would ever make PS4 version playable because lack of their business morale. Refunding is only way.

[goldwyncq]

What a way to cap off 2020

[chasegarcia]

Anyone remembers the Nintendo seal of quality? Sony and Microsoft need their own version.

[Christopher]

https://www.oldschoolgamerm...

[lodossrage]

There's a reason the Nintendo seal of quality is gone chasegarcia.

In terms of quality assurance I get what you're saying. But a big negative to the Nintendo seal of quality was that Nintendo used it to have a stranglehold over the industry.

[lociefer]

So cyberpunk is worse than life of black tiger ? You should remove that from the store as well

[Silly gameAr]

Who came up with this dumb argument? Black Tiger is not in the same league as Cyberpunk. The people who keep bringing this up don't realize how goofy their reasoning is. Plus, the devs of Black Tiger didn't send a mob of people to Sony"s door, demanding a refund.

[lociefer]

"Who came up with this dumb argument?" Someone with a more objective than subjective thinking

If you're going to curate the ps store from buggy/sh*tty games then there's no point nitpicking, all crap games must go including lobt which was covered by nearly every gaming youtuber/ gaming website.

It's sh*tty games like it that drags psn into the steam territory. So if psn wants to be considered a "classy" gaming store, both games must go.

[RPGer]

I see your perspective and can actually understand it.

But no one really care about Life of black tiger, no one waited for it for 7 years, no one knows about it, developers didn't creates any sort of image and didn't said "gone gold" before couple of weeks of it release. Also just very few bought and immediately been neglected by the whole industry.

Cyperpunk 2077 was quality promise something bases on The Witcher 3, and that explode really hard. We all knows now, the reason of holding the console reviews.

[lociefer]

Fair enough

[ArchangelMike]

Dude they have to start somehwhere. So why not with the clusterfcuk that is Cyberpunk2077?

Yes Cyberounk2077 IS worse than Life of Black Tiger. 8 years of false advertising, and also an open door refund policy that CDPR instigated without Sony's approval. LoBT devs never did anything like that.

[BioShockGX]

But fallout 4 had ton of glitches when it came out but they didn't remove that

[Father__Merrin]

Nothing compared to the state cyberpunk is in. I hope CDPR investors put pressure on CDPR to either develop console first or put out pc games first then later develop for consoles. Athe game would have been better console first, I hope this all backfires on them.

Aparantly 45 percent of the 8 million are from console sales all of that 3.5 million copies should be refunded and never repurchased untill a proper game is released.

[AHall88]

Damn, it must really be a mess on the PS4.

[potatoseal]

It's a FACT it's worse on base Xbox One consoles

[AHall88]

They really should have just skipped last gen then, or released on PC first while they fixed up the console versions for a bit. (I have yet to experience any major bugs on PC and I have over 40 hours logged so far.)

[gold_drake]

wow ok, well they fucked up and Mama had to step in. good.

[Nick_515]

based sony

[GordyNYC]

Loving the game on ps4Pro

[CoNn3rB]

While I agree that it should be removed from the store until it's fixed it's just a bit of a surprise when titles such as Anthem and Fallout 76 were in worse states on release and didn't get removed at all. Again, I'm not defending the state CP77 is in because it's inexcusable but it's hardly the worst example of a buggy and broken game that was left to be fixed by the developers. Kinda looks like one big circle jerk at this point

[CS7]

Nah this is the worse by farrrr buddy.

[CoNn3rB]

It's really not though, Anthem literally caused some consoles to shut off requiring a safe mode reboot to fix in addition to other game breaking bus and technical issues which is far worse than sporadic crashes to dashboard, graphical issues and glitches

[lodossrage]

Then we should be happy Sony( or anyone) is finally willing to say enough is enough.

Sony, Microsoft, Nintendo, whoever, someone needed to finally draw a line in the sand on this horrid practice of selling games that are considered broken or unplayable. And the reason this even happened in the first place is because consumers finally used their collective power. If people want to start making the industry better, customers have to keep making a stink about things when needed.

[CoNn3rB]

I agree with that, I'm happy that Sony has drawn a line in a sand when it comes to buggy and broken games. Just seems strange that is now that they've decided to do this and not when more broken games have come out in the past

[Abnor_Mal]

@CoNn3rB You're questioning why Sony suddenly chose now to remove a buggy game of their storefront when there were buggier games before Cyberpunk. Yet I'm sure if Sony would have done the same thing sooner with either Fallout4 or Anthem like you suggest, there would be someone there to question why now also.

I mean there has to be a beginning, where would you have preferred Sony to start? Should they go further back, or should they have waited till another AAA game came out that was also buggy but not as big a name as Cyberpunk.

First steps have to be taken somewhere, and here is where it hopefully starts and others follow suit.

Also, ive mentioned this before but there seemed to have been a trust agreement between Sony and CDPR that the game would be up to working by time of release. CDPR seemingly lied and said the game was fine to get past certification as stated by one of their executives.

https://twistedvoxel.com/cy...

Finally, please understand im not attacking you, just asking a question and making a statement.

[Father__Merrin]

Anthem and fallout 76 were in no way as incomplete as cp2077

[CoNn3rB]

I'm sorry but that is just factually wrong:

https://www.windowscentral....

https://help.ea.com/en-gb/h...

[Elda]

Anthem looked great resolution wise & it played well it was just an empty game.

[Petebloodyonion]

The difference is the devs from Anthem or Fallout didn't write an apology and suggested to ask for a refund.
PPL are praising Sony for the move when the sad truth is that Sony made this because they have the worst refund policy in the industry.
https://www.theverge.com/20...

Also a bad release like Cyberpunk is nothing new, the only difference is for once console user is getting the short end of the stick vs the PC user who usually gets the bad release at launch.
https://www.pcgamer.com/the...

[lodossrage]

Ok, I'm going to quote something yout said above.

""You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.

Digital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty." "

Now I don't know where the Verge gets their info from. But I can speak for myself that this is patently untrue.

When Black Ops3 came out I found it one day FULLY downloaded and installed on my PS4 when it first released. I sure as hell didn't purchase it as I haven't EVER purchase a COD game.

I got in touch with customer service, they looked over my account and said they would remove the game and refund my money. One week later, the game was out of my list and my money was back in my Paypal account. Now this verge link you post is from 2020, years after Black Ops 3 was released.

And as for the praising. Sony, MS, Nintendo, etc. Doesn't matter who draws the line in the sand. All three of them have allowed broken games to be sold in their respective ecosystems. ANYONE that got the ball rolling of accoutability would deserve praise. It just so happened Sony did it first

[NukeDaHippies]

Oh man...this is quite embarrassing...

[Ninver]

Nice move by Sony. Get rid of the turd altogether. They shouldnt associate themselves with low quality games.

[Father__Merrin]

Good on Sony, Microsoft now also needs to follow through unless they want their customers to have a broken £49.99 game. The same is on PC all the glitch and bug compilations are from Pc it's unacceptable and a disgrace of a game. The high 80' and 90's reviews are just fanboy drivel reviews

CDPR should have released a pc only game if that was tjier focus then later on mabey summer '21 release on consoles fitted to what ever spec a specific console is. Even better would have been console only imo

[SullysCigar]

Unfortunately, Microsoft are STILL running their TV adverts, showing off CP2077 and saying "play it on Xbox".

For shame.

[Miraak82]

Shouldn't hype a game up 8 years in advance, they still need to learn to walk before they can run. I've seen the downfall of many game developers because of their own hubris. They knew last gen consoles weren't up to par with the vision they were intending to create. Instead of giving multple delays and false promises they should've just delayed it a full year and cancelled last gen versions then they could've given it they polish it needed and sold it as a true next gen system seller .

[billw]

Cyberpunk 2077 now Xbox exclusive!

[Elda]

Digital.

[Claudinho69]

i just knew to not get a game like this until i have the next gen console..

[Elda]

Lawyers are trying to get petitions for lawsuits. https://docs.google.com/for...

[anast]

I agree with this move. I knew what I was getting into when I bought this game for my base PS4, but many didn't. Even though, I knew I am actually shocked how little attention they gave the base console versions. It makes New Vegas look clean.

Think about this, just two years ago it was advertised as a PS4, X1 and PC game only, with no mention to next gen...this was 6 years into the development process. They need to hire some people that can handle the AAA gaming space, because the release was amateur hour.

[BrainSyphoned]

This refund finally got me to get Ghosts of Tsushima :)

Looking for a used physical copy of 2077 for under $20.

[Fonsecap]

...and because of this game, nobody talks anymore about the bugs and malfunctions of the new consoles, about the smoking xbox's, noisy ps5's fans, CP2077 is great!.
Us: "CB2077 is garbage and buggy and it stinks!!"
Sony and MS: "shh, nobody is looking at us"

[PhantomX02]

They should.The game released on Ps4 and Ps5 was less than what was offered on Microsoft.Your telling me ps5 couldn't offer in visuals what series x did? CDPR marketing deal with xbox was apparent.

[Tankbusta40]

game looked awful on series x...I got a refund

[nickanasty206]

Most people who get the refund will be re-buying the game is my bet, defeating the purpose of this entirely. If you really want to condemn CDPR for releasing a broken game, you won't re-buy it in two months when it receives patches. Those who do decide to go the refund route, if you really want to stick it to them, don't re-buy the game, otherwise the label of whiny entitled gamer comes to mind. Personally I am enjoying this game on my Series X, so i'll give CDPR a chance to patch the game up.

[CobraKai]

Even Anthem didn’t get removed. Wow!!

[Nuvem]

Cyberbug 2077

[Knightofelemia]

I wonder what Microsoft will do

[Flipflopp]

They didn't even do this with Anthem, and that game was crashing and bricking PS4 systems.

[sin7279]

Bravo sony!

[anubusgold]

i told the console fanboys to calm down about the game playing ok on pc they gave me 36 dislikes and my cmment removed for Inappropriate. This site is really full of virgins and sony fanboys. And chrisopher will be the on to delete this he has been a sony pony since ps3

[potatoseal]

LOL they gave you dislikes because you very pretentiously said earlier on that same thread, "makes me kind of motion sick since im a 165fps gamer" - the cringe was so bad that I nearly pulled a muscle in my neck. I remember, that's why I gave you a dislike and no one gave you a single like. Just letting you know... 165fps gamer.

[anubusgold]

Console gamers have such low expectations . Under sixty looks very stuttery to me sorry thats just the truth.

[esherwood]

Thankfully I got it before the crybabies got it taken down. I’m enjoying it and it’s insane so many people are giving them crap. Would think Ubisoft adding micro transactions to AC would get people more mad but gamers are idiots

[esherwood]

Serious question, you people crying that they should have waited to release it why wouldn’t u just wait to buy it? Either way you wouldn’t be playing now and the tons of people enjoying the game could still play it. They’re going to fix everything for free and cdpr has a history of going above for there customers so is it really that big of a deal to wait for them to fix it? The game is huge and an insane value for $60. Every other developer would have loaded that thing with micro transactions. Honestly after this crap there’s no benifit to being pro consumer I don’t blame them for doing what ea and Ubisoft does for here on out and getting as much as they can after seeing all the whiny gamers raise hell over nothing and turn on them

[anubusgold]

It works on pc facts. Now console people come in with 40 dislikes and reports this as spam or something else and gets it removed. This site needs to stop this abuse of the reporting system.