Should Sony reimburse gamers for PSN outage?

As you may be aware, Sony's PlayStation Network is down in the dumps. To make matters worse, there is no clear timetable as to when the service will be back online, which is causing great frustration in the gamer community. The timing couldn't be any worse as the weekend approaches.

[jerethdagryphon]

psn plus users yes the rst of us we play for free no compensation is needed

[Eiffel]

I agree, PSN is a free offered service, PS+ subscribers could be compensated however, because they're paying for that which they can't currently access.

[MrBeatdown]

Yeah, they can access it. PS+ is a content service. If they downloaded it, they can use it. People have a month to download each item and can play it offline. I don't see why Sony should compensate just because the stuff couldn't be downloaded for two days.

Besides, Sony has gone above and beyond with PS Plus already. I've gotten plenty of bonus content from the service, not just the montly promised content.

@disagrees

I lol'd. You're paying for content (although I'm sure those giving me disagrees don't even have PS+ to begin with). The content will be there when PSN is back online.

Should every single person who has ever bought a piece of downloadable content receive compensation, just because of a brief period in which that content couldn't be downloaded? Sony should extend the length of time for which the monthly offers are available, but nobody should be compensated beyond that, because they would be getting exactly what they paid for.

[pixelsword]

Sure they can!

Gimmie DOUBLE of what I paid for, for a free service.

Duh, what's two times zero again?

[Electroshocked]

I don't have PS+ but I would much appreciate someone emailing me the InFamous 2 beta.

[fluffydelusions]

@above can you access hulu + though without psn + access?

[Zeevious]

Pixelsword...

Two times Zero?

Be careful...in theoretical mathematics, it could be anything -- but most likely just equal to the credibility generated by "Annoyingus' with their incredible strength boycotting Sony and the script-kiddies that followed their basement-level inspiration.

So, I guess 0.0 it is.

[Anon1974]

I'm currently playing Fallout - New Vegas and having a ball. I simply haven't played online or tried to access any of my PSN+ content this past week. If I hadn't checked N4G, I probably wouldn't have even noticed there was a problem all weekend.

[Downtown boogey]

@Zeevious

No, Anything times Zero is always zero.

It's the stuff divided by zero that has't been defined in theoretical mathematics.

[macky301]

Free candy for everyone!

[gaffyh]

I'm a PS+ user and tbh, I don't think a reimbursement is even needed. The only thing it guarantees is free games each month, not for connecting to the PSN to play online games.

When this happens on XBL, MS HAVE to reimburse users because they are paying for the XBL service itself, so it makes sense there.

[Knuxxx]

Don't speak of dividing by zero, this is probably how these issues with sony got started in the first place!

OT: I don't think anyone on PSN should be compensated outside of PSN+ Members. Now if this was XBL...

[BLAKHOODe]

I'm a PS+ subscriber and while I agree that the service is mostly just about the DLC you can DL and play, regardless of an outage, I'm kinda hurting right now not being able to access the PS+'s cloud storage feature, which I've began using quite a bit. So, yes, in that way, it HAS effected my gaming to a very small degree.

But do I feel like the PSN community should be reimbursed or rewarded in some way? ABSOLUTELY! The ability to play online is part of the Playstation EXPERIENCE. It's something that is advertised right on the PS3's box and many of the games we buy with the intent of playing them online. We are all being DENIED this and deserve some kind of compensation for that denial.

Personally, I'm easy. Throw me a free dynamic theme - maybe one saying I SURVIVED PS3 OUTAGE 2011 or something. As long as it's a good one, I'll be as happy as can be. But give us SOMETHING for this.

[TKCMuzzer]

just give us a double points week on games like Killzone 3 etc. That would do me nicely.

[Soldierone]

Technicly either side has an argument. It isn't free to play DC Universe. the Online maps of Killzone 3 that I JUST bought were not free. Socom is an online based game and that wasn't free. Portal 2's major asset is online steam connections and Portal isn't free.

You want a happy consumer you reimburse them in some way. You want people talking crap about this, you do nothing. That is all there is to it.

[Cerberus2125]

BLAKHOODe,you make a good point,and I almost agree with you but,how many times your Phone,Cable or Net has being down and you got compensation for it?.I did not think so.

[WildArmed]

I disgree.
Sony doesn't have to reimburse us for anything.
PSN is a free service.
The network downtime has not affected the services I signed up w/ PS+
(that is monthly content)
I am still able to play my content w/o any issues (lol at least the ones that aren't online only)

Either way, personally I don't see the need for compensation , even thou I am a PS+ user.

[gamingdroid]

They should re-imburse us with a free game play time equal to the time lost plus a little extra for goodwill. So whatever time you are entitled to free play on PSN, just add the down time plus anything you feel you deserve!

Problem solved and happy gaming!

PS, I think I will get a lot of disagrees as people only read the title.

[HappyGaming]

Nah they dont have too...

but a small freebie would be nice :)

Get better soon PSN <3 :P

[Zeevious]

Downtown...

I am aware of elemental mathematics.
It was a joke...specifically that if you theoretically combine all the parts of Anonymous, it equals 0.0

If you would like that in an equation, please PM me.

I'm not sure if Sony will be reimbursing anyone.

I'll just be so glad when it's back online, I doubt I'll be caring about being reimbursed for anything but my time gaming!

[MeanOldman]

should cnet stop writin stupid articles? where was cnet 2 years ago when xbl went down for a week and people do pay to play with that. the answer is sony dont owe for anything. even ps+ members dont pay to play online.

[jdoggystyyle]

live def wasnt down for a week...and gold users got free arcade games for compensation and TBH during xmas 07 when it was having problems i still could login so could all my friends....so it wasnt Xbox live wide problem...so try again

[Bigpappy]

I have nad Live for the day of release. It was never down for 2 week. Some one on N4G made that claim, now all the drones have to repeat it with out knowning the facts. M$ had a bandwith issue in 2007, where some were loosing connection or had problems loggin in. But the service was not down. The only time live was down, are time when M$ did server maintenance for 24hr periods and they let us know when that would happen. I have never been not on Live for 2 weeks.

There was a very serious tragedy in Japan with that quake, There are still major power issue in Japan. If that is where they have the Main server and they have to shut it down from time to time, it could cause a network back log, because other servers are having to wait for updates.

[hiredhelp]

AGREE. plus is for content the online part is free.

[skrug]

@Bigpappy

MeanOldman said for A week not 2.

http://www.joystiq.com/2007...

[BloodyNapkin]

@Bigpappy

But how long have you been sitting without a xbox? And how many times? Or how many times has your computer screwed up cause of windows and been without a computer?

[Soldierone]

@the defenders above. Even my Xbox friends are talking about how this could turn into the time Xbox Live went down...

It DID go down, their is no denying it. and stating "oh it was having massive issues" is worse than it friggin going down. PSN was "having issues" and Sony shut it down. Why? Because the frustration of all the issues constantly happening would have cause bigger problems than simply stating "PSN Is Down"

[Blaze929]

reminds me of the holiday 2004 demo disc form sony that wiped out people's memory cards and Sony gave a choice of free games to choose from.

I'm a PS+ member and I think they should really just add the days we couldn't get online to the remaining days left in our subscriptions. Sucks that I can't play any of my downloaded games offline though that require me to be online to boot it.

[NJShadow]

I had that disc... and used it. -_- Was too late to complain and never got my free game. -_-

Sony had me yelling at my little sisters for nothing. -_-

[Blaze929]

LMFAO!!!! Good times!

[ilikestuff]

yes reimburse my free!

[harrisk954]

I guarantee that there is a law firm currently preparing a class action lawsuit.

[xAlmostPro]

I'm a plus member, i don't feel i should be reimbursed.

PSN was down almost 2 days, not that big of a deal. I can play any + games i wanna play today

[Sam Fisher]

@ Eiffel, and jerethdagryphon.

thank you, i am a + member, and i appreciate on what you guy said. but idc if i get anything from sony, as long as im playing online its all good. sony will still be taking my money lmao

[Joni-Ice]

I think everyone should be compensated. You guys act like because PSN is free then only plus members should be compensated. Everyone should. I am a plus member but what about the gamers who paid for a game to play online? They cant play online because PSN is down. I think those guys should be compensated too. Just because PSN is free does NOT give Sony a free pass to shut it down. People buy games to play online and the way to get online is from the free PSN. I paid $65 for my game to play on PSN. Free or not, I want to be compensated.

[skrug]

"but what about the gamers who paid for a game to play online" but cant because they don't pay for xbl?

[theEx1Le]

@skrug, see this opens that up to choice. People have the choice not to pay for xbox live were as the same cannot be said for psn. Just because its free doesn't make the service less liable when people cant access online features of games they paid for. So you cant really use xbox live as a comparison because people know they have to pay for live for online.

I personally don't give a crap and don't want to be compensated because i would rather it was down for a few days to be secure than always on and crap.

[BloodyNapkin]

@theEx1Le

What about me sitting a total of almost 2 months without a xbox cause mine keep RROD. Bought 2 xbox's and had 2 repaired.

[skrug]

@theEx1Le

what choice?
You HAVE to pay to play online on xbl.

Even if you don't want to play online, you still have to pay the same amount of money for the game.

[BeckyLikesChocolate]

but free psn is part of the package with the ps3 and is a reason why many opted for it over the 360. so to be technical sony does owe something back to consumers. i for one just want psn back up and healthy and thats enough for me unless this issue goes on for over a week or something

[Solid_Snake-]

what about DC universe players.

think they deserve something.

[BLAKHOODe]

DCUO players should definitely get the days they missed added back to their subscriptions and I'm betting they probably will atleast get that if not more.

[SeanScythe]

Wait what?! I don't pay to use anything online with sony other then online storage for save files.

PSN is free
PS+ is for getting discounts on stuff and exclusive access to betas.

Talk about entitlement issues, do you losers also think you should get free money for doing nothing?

If I bought my PS3 and it didn't work I want my money back but I can still play games which is what the PS3 is for. Online gaming isn't all it does.

I work for a cable company and have to deal with morons like this all the time,

My internets not working.

Someone cut a line and we are working on fixing it.

Give me credit for it not working!!

There is nothing wrong with the service, someone damaged a line that we are fixing now.

I want credit I can't get on facebook.

That's what you people sound like.

[BLAKHOODe]

Well, call me one of those idiots, because if I pay for something, I expect it to WORK. In this case, I paid for a PS3 (2 actually) and the ability to play online free is PART of the package I paid for. So, in that sense, I am being DENIED something I PAID for and therefore deserve some kind of compensation.

Consider this.. If the PS3 offered no online at all, how well would it have sold?

[SeanScythe]

Ok your one of those Idiots, because when something is free you can't complain when it has problems. This is not something they want the didn't say, "Hey lets screw with our customers and disconnect the servers."

They must have done it for a good reason because the only ones losing money on this are sony. Not you, not me, or anyone other then sony.

At least you are not stuck at work on a Saturday watching the day pass by while dealing with people on the phone.

[Scary69]

I say No to both plus and non-plus users. Plus subscribers are not paying for online usage just contents. So nope diddy no reimbursement should be given.

[kreate]

not neccessarily.

Sony gives PS plus subscribers a free 3 extra month to compensate for blackout situations like this.

if they get compensated, give back Sony the 3 free months of trial.

if sony does give some form of compensation, they should give to all of us becuz we equally went through a form of inconvenience.

[Sarick]

One month free PSN Pluss for everyone, and a month extension for people who already have it.

[DontShoot-Me-Bro]

As a PS+ subscriber...nope I don't feel they need to do anything.

I don't even feel like I'm paying to use PSN as a Plus subscriber, I still feel that PSN is free as much as it is for a non PS+ subscriber. I don't feel privledged and if I get something extra I feel every PSN member should as it has affected everyone.

PS+ wasnt about paying to use PSN, or having a better quality service online compared to normal PSN gamers.. It was for

* Better features (so far there has been PS cloud saving)
* Day One Discounts
* Beta's
* Early Demo's
* Other discounts
* Free games/themes/avatars

[Neckbear]

You're not unlike a traumatized child whispering to himself over and over "It's gonna be alright".

Perhaps a delusion, or is it simple remorse? Either way, I would like to ask of you...

Stop writing like you were an advertiser.

Thank you.

@awesomeperson

Why, but the copy/pasted portion of your comment barely makes sense considering the context.

@KwietStorm

What is it that I can even -contribute- to this topic, aside from a bland Yes/No reply, [Insert some delusional fanboyism here], or an useless comment? Figured I'd reply to his comment, there is truly not much else to say, you see.

[KwietStorm_BLM]

It's really amazing how many 1 bubble users decide to "contribute" to a topic in the way that you just did. Haven't you all figured it out yet?

[awesomeperson]

You're not unlike a traumatized child whispering to himself over and over "It's gonna be alright".

Perhaps a delusion, or is it simple remorse? Either way, I would like to ask of you...

Stop writing like you were a troll fanboy.

Thank you.

[Electroshocked]

Take your bubble and just get out, there should be an option to remove these people's last bubble...

[lee_ten]

...what does this have to do with the article?

[v1c1ous]

well that's nice you think that way. but for the other paying costumers, the fact that they can't get access to

* Better features (so far there has been PS cloud saving)
* Day One Discounts
* Beta's
* Early Demo's
* Other discounts
* Free games/themes/avatars

that they ARE PAYING COLD HARD CASH due to issues they cannot influence, those people might be a little peeved.

[GUYwhoPLAYSvideoGAME]

not really because this hasn't even been happening for a week. if we were paying for the ability to use psn online where otherwise we wouldn't be able to, then it would make getting reimbursed more reasonable, but that reimbursement should only consist of giving us back what we lost and that would be giving us as many extra psn membership days as we lost, nothing more. and no i'm not from sony

[QuodEratDemonstrandm]

Sony just recently started offering the 15mo ps+ for the price of 12 again, for new subs and renewals. The offer ends May 3rd. It should be extended for however long the outage lasts.

As for compensation, I would like to see a dynamic theme or something similar... just as Sony's way of saying "we apologize for the inconvenience," but no actual reimbursement is required.

[jc48573]

get reimbursed and donate that money to Japan.

[jrisner]

Nope, I am a PS+ subscriber and I don't feel I need compensated for the downtime. It will be back up soon and I'm not really worried about it.

[e-p-ayeaH]

PSN+ subcribers should get another full game for free to compensate this wait.

[NJShadow]

With what? Air?

[Kon]

Games?

[NJShadow]

While that would be awesome, the PSN is free... so what would one expect?

Now PS Plus users, of which I'm not, should expect some form of compensation.

[dgonza40]

A dynamic theme saying "sorry for the incovenience" would be funny lol

[Op24]

Should websites stop writing these pointless articles? Yes

[ronwil42]

Don't be a Moran I know it's not a good situation but it is a free service .like some one says psn plus well maybe :)

[KwietStorm_BLM]

lol don't be a what?

[DanSolo]

Rick Moran-is?

[theonlylolking]

They made this game for me to play http://youtu.be/dLGe2eafiXg...

Also if they do reimburse then only PS+ subs should because they are paying for it. PS+ subscribers are getting a realy good deal like hasj990 showed in his comment.

[rmedtx]

ahhhh.... No...
I'm sure that what ever is going on on the background; It's something big.

[KwietStorm_BLM]

PSN is free. I don't know what kind of reimbursement they can give you for that. Even as a PS+ member, it's not like I'm missing a month's worth of content. It's a couple days, hopefully anyway. I find it funny how quickly people always have their hands out, wanting to get something back from what they already have.

[jizzyjones]

Reimburse us by making sure this shit doesn't happen again, that would be good enough for me.

[bestofthebest]

they should give everyone a free psn game

[KwietStorm_BLM]

Yea right. They'll probably give us something like Hamster Ball.

[bananlol]

That game was kinda fun... kinda.

[gamerz]

Yes, but since we don't pay anything the compensation is zero.

[helghast102]

Only if you're PS+ or an MMO subscriber (DCUO?).
Otherwise no, it's a free service.

[SSKILLZ]

nah just make PSN more stronger and better to avoid such unfortunate event.

[Red_Phoenix]

This kind of stuff happens. For example: during a heavy storm, my internet and cable go out because the cables got downed. Does this mean the cable company should reimburse me for the time I was not able to use the services I pay for? Same goes with any other service. It's not like Sony purposely shut off psn. They are having a malfunction and are trying to fix it as quick as possible. Relax people.

[blackburn5]

Exactly. Do you think a phone or able company would give you free service if the phone lines went down or the cable went out for a specific period of time? PSN is no different. Stop asking stupid question and searching for reasons to cause trouble. This is one of the few times (I can't even remember any other time) that PSN has ever been down for longer then a day. If it is worldwide the problem must be bigger then normal.

@ Red_Phoenix did you know that some jack@$$ es actually claimed that Sony shut it off on purpose? And gave some paranoid conspiracy reason. People are such psychos.

[Red_Phoenix]

@blackburn5, Yes I have heard of this conspiracy that Sony purposefully shut off psn in order for gamers to hate anon more. I laugh at those who would believe this conspiracy. Sony would loose so much if this were the case. They would loose the revenue off the PS store, they would have the mass dissatisfaction of customers(like right now), and it would just make them look bad - that a bunch of hackers took down a worldwide network. I am honestly shocked that such a conspiracy is even circulating around the net.

[whizyup]

Netflix will reimburse you if they have an unexpected downtime or trouble with their servers..so I don't see why cable companies shouldn't in similar instances.

It's funny how people think a service that serves millions of members shouldn't have standards just because it's a free service. Which is why PSN is considered a shitty online platform NO Standards

And, I buy online games, dlc etc

[Red_Phoenix]

@whizyup, It is true that Netflix does reimburse you for days their instant service does not work, but you have to look at the reason why they do it. I have been a Netflix member for more than a year now and have been reimbursed twice due to an error on their part. In this instance, it is appropriate to ask for reimbursement because it is an error on their part and they admit it in their emails following the reimbursement.

In Sonys case, they do not even know what the problem is. It could be an outside source, programming error, overheating, and so on... Asking for reimbursement in this case is like asking Netflix for reimbursement because your internet is not working at the moment. It's not their fault.

Edit: I meant to say it is not their fault at the moment because they do not know of the problem. Plus who knows? They might offer a free game or a week trial of something in order to apologize for the inconvenience.

[ZBlacktt]

Service goes down and all hell breaks loose, lol. Everyone go play a single player game mode. Before you know it. It will be back up and running. Instead of sitting around here thinking the world is coming to an end.

Sony provides the service for free. Let's just be more grateful and understanding. As we all know, Sony does not want this service off online for even one minute. They are losing hundreds of thousands of dollars a day. From all the DLC, add on's, movies etc not being bought. Think about it, if a avatar cost $1 and there's 20 million PSN account user's and they all wanted that avatar. You can see how the impact is effecting Sony even harder.

[Jeff257]

I am a subscriber to PS+ and I dont feel like Sony owes me anything. They offer PSN free to everyone so no they dont owe us anything but their continued efforts to get it back up and running. One plus side to PSN being down I can still access Netflix. Id like to see someone on the 360 access that without a Gold account or when Live is down.

[TardcoreGamer]

As a psn+ subscriber I must say that NO we shouldn't be reimbursed. Reason is that the real value of the + service is discounted games not the online multiplayer(that is free). Luckily I was playing Vanquish and never even noticed.

[KotC]

Reimburse what? I don't even know if plus users should be reimbursed since it doesn't effect online play.

[hoops]

If you pay for the service (PSN+) then of course they need to reimburse those users. Other PSN users, no. It's a free service. If Sony wants to do something, then thats up to them. Personally that would be a smart PR move on Sony to do a little something for all PSN users though.
But Sony imo are not obligated to offer reimbursement for a service that is free. PSN+ is another matter all together though.

[Mr Tretton]

Call me irrational, but having a PSN games sale for a good week would be a good gesture, as opposed to the extreme things people would ask for, or, doing nothing.

[news4geeks]

this is sony we're dealing with, not valve.

[helrazor343]

Nah, reimbursed for what? What kind of dumbass thought up this POS article... hmmm I wonder.

[OMGitzThatGuy]

nobody wont get anything, Sony OWNS it all you are just licensing it, remember.

[MysticStrummer]

I bet you actually think your comment is relevant.

[OMGitzThatGuy]

Do you know that everything on PSN you download free or you paid for is only licensed and can be takin away without you permission. So them giving PSN users something for a free service and optional paid subscription just because they are offline for a couple of days is totally out of the question.

[marioPSUC]

I remember when XBL crashed for like a week and they gave everyone a free game, would be nice to see Sony give something

[SeanScythe]

The only people that should get anything are the DCUO gamers that pay to play online.

[Dagobert]

Sony shouldn't have to compensate even PlayStation Plus subscribers unless it's down for a week or so. Otherwise wise shit, go out and run a lap or something.

[SeanScythe]

I'm Sitting at work on Saturday in front of my work PC
*glances outside far window to see bright sunny day*

I'd love to be outside in the pool or anything besides here. But everyone on here is complaining about PSN down. It's Easter weekend even if you don't celebrate it go outside and have fun.

[STONEY4]

People are acting like this is such a huge deal. Do you guys honestly play multiplayer everyday? Then you can live a few days without it. As long as Netflix and my ability to play offline is unimpaired, I'm fine, And I have my PC anyways, so it's not like I can't get my multiplayer fix from Counterstrike.

[ShinraE5]

Two things amaze me about articles involving the PS outage.

1 - How many N4G users keep saying live was down for a week, two weeks, a month, etc. It was down for ONE DAY in 2007 that was not scheduled maintenance (which has never taken longer than 24 hours). All gold members got a free game and a free month of gold.

2 - How many people think they are entitled to compensation for something they don't pay for. Kudos to those on here who realize sony doesn't owe you for a few DAYS of outage. Now if this was like a month or two and you were still offline, you MIGHT have a SMALL argument...but even then, it is still a free online service.

[vickers500]

I can't play my games online that I paid for. Stop defending a company that doesn't care about you.

Just because one company (MS) had the gall to charge for online doesn't mean we should treat online gaming as some sort of free gift. We still paid for the console and the games, and the online was part of the price when we bought the thing. They didn't just throw in online capabilities because they were nice people.

I just bought Portal 2 as the outage was in effect and cannot play co-op with my friends and we've both been waiting to play it for a long time now, but can't because Sony has yet to fix the issue. Their maintenance is interfering with my gaming time and my purchase.

Now I could just go easy on Sony and give them a break here, but I'm not a loyal fanboy who thinks a company like Sony cares about me, so I'm not going to give them a break. I gave them a break those 2 or 3 times when things were only down for like a day, but this has been going on what, like 3 or 4 days and has yet to be fixed?

Bottom line: Sony's inability to fix their problem quickly has disrupted my gametime/purchase, and I believe they should give out some form of compensation to the community. I didn't pay 65 bucks to play a part of my game LATER, I paid 65 bucks to play ALL of my game WHENEVER I want.

Sony doesn't have to do anything big, just a free psn game or something would be fine.

[hoops]

Have you not figured anything out on this site?
Saying ANYTHING not in Sony's favor will not bode well for you on N4G.COM. Just agree that Sony owes you nothing even if you are a PSN+ user and pay for the service that you have no access or little access to and thank SOny for the disruption and move on. LOL

[Hazmat13]

lol i have an Xbox to pass the time.

[amisa]

I hope they Fix it soon.

[TronEOL]

NOBODY needs to be reimbursed for this. PS+ users don't pay to play games online, they pay to get free games every second Tuesday, or sometimes once a month. We all got our free games, or we'll get them when it goes back online.

Nobody is losing anything so nobody needs to get anything from Sony. We don't pay to play online.

[Raider69]

i will be compensate the day PSN comes back to life again!Its always bad wend you buy games and the service is down!

[SuperStrokey1123]

Id love for it happen but i honestly dont see it happening.

[TheDivine]

No psn is free even for plus members i like the idea of like the top 5 games half off or a free 60 min game trial thats free but a nice gesture. Yes u can still play games but some psn games dnt work, mmos, stuff like demon souls mag exc, no renting movies, buying games, demos exc. Half the time im on psn it doing stuff like that not just online gaming. I think its lmost fixed as the errors gone now it says its down 4 maintenance. Not the end of gaming but an inconienience nontheless. Finishing nier and metroid prime 3 so im busy but i really do hope they fix it and add some nifty new stuff!

[Neko_Mega]

Don't care, I got PC games, PSOne games that I haven't finish and Star Ocean Last Hope that needs to be 1000% finish.

Then I got Portal 2 and Socom 4 to play offline, so this doesn't really bug me. But a hug from K.B. would be nice lol.

[KillerPwned]

Its possible but eh who knows. Service is free so i am not expecting anything.

[Jamaicangmr]

I don't think its that serious, i'm a plus member and i'm still playing all my plus games fine. (Minus online ofcourse) So while it's an inconvenience i don't think it's that serious as yet.

[Solo227]

Just turn the damn thing on already...

[ghostface]

Just give me back my days for my DCUO subscription an I'll be happy.

[P_Bomb]

This. My subscription is up in 2 weeks and I was playing it the night it crashed. Each day lost is a day I've paid to play.

[Emilio_Estevez]

Troll article from cnet? WTF? You can't be reimbursed for something you didn't pay for.....Stupid article is very stupid....They just lost a lot of respect from me.

[undercovrr]

They never had my respect in the first place

[DrFUD]

So when there's a bad storm and the power goes out on the block does that mean McDonalds should give everybody a free burger when they get power back

[iliimaster]

i wouldnt hold my breath onthis one.... when xbl goes out there is nothing until it comes back on..... crap happens

[MR LOOKINGBILL]

yes indeed....offer us something.

[LunaticBrandon]

Sony owes me nothing but I'll be sure to buy all my games used from now on. It's a better deal anyways and clearly Sony doesn't deserve my money.

[ivant]

Rofl

Get compensation for a free service? Idiots.

Just a pity that Sony doesn't have 30 years of experience of fighting hackers like Microsoft has.

Sony will learn.... PSN will become more secure ... eventually...

[Jeff257]

Even all the experience in the world doesnt stop MS from having their OS or Office suites hacked. We have viruses because Windows is the biggest OS out there and people spend all their time finding ways to crack it. MS still hasnt learned how to make a completely hack proof system or program. But then again nothing is really hack proof. Given enough time and persistence anything can be cracked. So I dont see why everyone is jumping on Sony about this. We dont pay for PSN and yet Sony is doing everything they can to get it back up and running. And I guarantee that whatever took them down this time wont work a second time.

[joeyisback]

i say sony should sue the other hackers and press charges for them to be thrown into prison and be someones b*&^%

[Ninjamonkey82]

I got 12 months on ps+ and ill pay for ther next 12 when thats up im not expecting anything of them tbh don't want anything of them, Where is it there fault a pack of idiots want to go pick on one general console.

The fault lies at the feet of the hackers not sony imho they are doing what they can to resolve the issue and i have plenty enough to be getting on with in the mean time.

I don't know remember psn without plus is free and ps+ does only update once a week and that generally isnt always every week. So tbh i don't feel like im losing out. I got portal 2 and MK but they can wait aswell.

I still got my PC here and its a beast and as ive mentioned before my xbox can gather dust till MS gets there fingers out of there ass.

[1998gamer]

Always the fanboys that blow everything out of proportion. Which the western media is full of.

Maybe people should demand compensation from their internet provider every time their internet is out and lets see the result of that.

Cnet so retarded....

[theroadtoruin]

yeah, reimburse for a free service.

sounds good to me.

[Capt-FuzzyPants]

That's what I said when I read the article.

[kuroukage]

My time is valuable. While sitting here thinking about all the beatdowns I could have been giving people on MK over the past two days on PSN (that it's been down), I could have been actually giving them. I'd say this is worth a free year of PSN+ service. Fork it over Sony. Time is money; or in this case a free year of PSN+ service. ;)

[kasasensei]

"Should Sony reimburse gamers for PSN outage?"
Yes, for poor ps+ boys. They pay for a dead service, actually.

[Krimson-Rage]

Reimbursed? Nah, PS+ (to which I subscribe) posts items that stay up for a while so will be still be there when the PSN returns - I haven't 'missed' anything.

BUT, I do think the ammount of days that the PSN is down should be 'credited' to subscribers' accounts so that I still get the full year in real terms.

[montyburns000]

for all the people saying "they don't owe you anything" I guess you would be forced to say the same thing if Sony took away PSN, trophies and any other feature that was advertised for PS3..... oh wait they already did with OtherOS. lol at the blind drones that fallow sony no matter what happens. I'll never understand giving a company loyalty when all they want is your money.

[Krimson-Rage]

"lol" at the blind drones that spit on sony no matter what happens and twist everything they do into a comment worthy of tacking "lol" on for no reason.

[gypsygib]

Sure reimburse PSN plus users the 50 cents for a few days of downtime.

[CyberPunkMonky]

When ever I play games on my PS3 right now (offline of course) my trophies are being reset back to 0% for the game I'm playing.

Is this happening to anyone else?

[Capt-FuzzyPants]

Thats interesting and no it hasnt happened to me.

[Capt-FuzzyPants]

They should reward our patience with cross game chat capabilities. Id be cool with that.

[OC_MurphysLaw]

PSN+ are the only ones that may need compensation if this continues....but again we talking maybe $2 worth of downtime so far.

[unicron7]

PSN is free, therefor, people are entitled to nothing. Who writes these articles? lol What *hit.

[oddexarcadia]

Overall no, I don't think so. Even the PS+ members (yes I am a PS+ member too). The PSN is a free service, so there really isn't anything to compensate.

Though to the PS3 players of DCUO (and anyone else paying to play) should get some days tacked onto their subscriptions. They paid for time, and they are being cut off. No, it may not be Sony's fault, and it is clearly stated in both the PS3 EULA and the DCUO EULA that they are not responsible for downtime, it would do great things for good will.

[Brixxer600]

As a PS+ member i feel that no compensation is necessary , i'd be more than happy if they catch the culprit(s) and make sure this doesn't happen again . If it turns out to be some hacker(s) they should be prosecuted.

[Scottyabanks]

Uh, I've just been catching up on some single player play throughs. I am a member of PS+, but its all good. If it is the introduction of the Qriocity service causing the outage then its okay with me because Sony was attempting to give us more. Sometimes plans backfire, but certainly the service will be that much better once it's restored. No compensation needed.

[Darkfiber]

Free game perhaps.

[Kee]

Maybe not a compensation but more of a free avatar or theme or something to make it up to us.

[acemonkey]

YES only for PS+ users lol, but i feel like we all should get some free dlc or a game thats worth at least 30dollors.

[b_one]

I`m PS+ member, i would like to have +X days to my subscription, nothing more, or maybe some small game, nothing big :) but for now - im calm.

I hope our Credit card numbers are safe

[gamingisnotacrime]

the sub is not like XLive which is based on time for online gaming

PS Plus is about content, and once the network is up you can go and download it

[b_one]

so i cant use and download PS+ games, right?

[NotSoSilentBob]

This guy compares the PS3poclypse of last year to the PSN downtime this year? Wow bias journalism much? The phat PS3s couldn't do anything. Now you just can't play online, but you can still play any game.

[MAULxx]

Not to me.
I don't play online on thier network anyway.

[AntiHeroComplex]

ABSOLUTELY ! Sony should reimburse every gamer every penny that we pay for PSN per year. In my case its 0$ so im set.

[jamb0]

I remember one month ago when the Black Ops DLC came out the PSN Servers crashed as well.... And I think a similar thing has happened this time.

I understand fully that some of the things ANON does are really dumb, but I think people should be weary of jumping on the pro-sony bandwagon as much as the pro-hack bandwagon.

I think some people should be reimbursed, or at least get a token of apology from Sony for this in every respect. Although some (including myself) don't pay for PSN Online, I do pay an awful lot for games which specifically quote online multiplayer gameplay.... It's extremely stupid to not be able to play these games for an extended period, and this point shouldn't be pushed aside.

Similarly I pay for a DCUO online account monthly, as well as £35 for the game itself.. I am in my home for 3 Days and all I wanted to do was chill and play with my brother... But unfortunatly it seems to have coincided with a time when the Network comes down.. So I would like those days of Gameplay lost to be reimbursed at least.

Steam came out, PSN goes down. ANON say they didn't do it, and without a co-ordinated attack (which would have been quite public) I doubt they did. Sony are lieing in my personal opinion and are shifting blame. There should be an investigation.

[boss_killa]

A reimbursement for the PS+ members would be a pretty good idea. Maybe a free game or two, Sony could give away a PS one classic or any of the PSN games. Even huge discounts would be cool, around 30%-50%.

But for people that aren't PS+ members, some discounts would probably do.

Anyways, I think any type of reimbursement would be a good PR move by Sony. They don't have to do anything fancy or crazy but I think they should do a little something.

[gamingisnotacrime]

gaming media = kids with keyboards

no shame

[memphis2]

what does this have to do with reimbursement?? sony is not like microsoft to play online you pay. PEOPLE SONY HAS ONLINE FREE PLAY. how can you reimburse something that is free??!! yes this excludes plus members including myself as a memeber

[ziggurcat]

because in some cases, even though online is free, it's preventing people from playing certain content. for example:

you can't watch netflix (you used to be able to, but now even that's broken).
you can't play online-specific titles such as MAG and DCUO (which does come with a monthly fee).
you can't play bionic commando: rearmed 2, which requires a PSN connection even though it's a single player title.

if this outage was 12 - 24 hours, then they may have gotten away with giving their customers a freebie. the fact that it's been several days now would certainly justify some kind of "sorry for the inconvenience" type of gesture. i'm not saying they have to, but it would be a really nice thing for them to do.

[SociaLDisorderR]

Nope! A custom dynamic theme would be a nice, "hey were sorry for the outage".

[thekiddfran]

This outage will be good fir us in the long run. Sony will learn from this and tighten their security. These things happen.

[SuperSaiyan4]

If Anon was to hack the PSN and put up 'Please get Xbox Live, PSN is permantly offline' LOOL.

[ziggurcat]

well, they don't really *have* to do anything, but it would be a really nice gesture if they threw us some sort of bone once PSN is back up and running.

[Treyb3yond]

What compensation can you get for a free service??

Stupid article. Article is stupid.

[Enigma_2099]

Way I see it, if Anonymous is taking credit for the server downtime, THEY should be the ones reimbursing people. But I'm willing to bet that PSN+ members will be compensated one way or another.

@hoops

You CAN'T be that ignorant, can you?

[Slapshot82]

I'm sure that PS+ members will get a free game out of this, but for everyone else who doesn't pay, then why should they be given anything?

With that said it wouldn't surprise me if Sony did anyways!

[V0LT]

No. Things happen and it is down to protect your security for one.

[Bull5hifT]

Will MicroSoft Reimburse 360 Players For Having to Waste There Time Dealing with RROD RDOD RLOD ir whatever its evolved to? Doesnt that take like two weeks to deal with that crap?

[outwar6010]

yes

[d3nworth1]

Yeah they should give us free access to ... wait its already free. Never mind.

[jerethdagryphon]

ill settle for it getting back online and maybe an explanation of what happened and maybe if there feeling generous force sega to do a valkeryia chronicles trophy patch

[kirajc]

Everybody who thinks they should are idiots!!!!!!!!!!!!!!!!!
PSN is free... SONY never promised PSN would be online forever and nor do they have any obligation to do so.. Even PS+ users shouldn't cry... Ps+ also doesn't guarantee psn to be active also... what Ps+ does do is guarantee exclusive items, discounts, and other stuff... what everyone should be concern with the fact these bit** as* hackers are doing all this bs for nothing.... we must focus our attack on them fellow gamers....

[getnsome]

Yes. It's the right thing to do. PS+ is a service they payed cash for, It's Sony's responsibility to provide that service. If they can't provide that service, they should be compensated fairly.

[BrianG]

The only compensation that would make sense is extending the time PS Plus content is offered and extend Beta's that PS Plus members are a part of and can't play.

This covers those who didn't download a game or other discounted item prior to the outage and those who are in special betas.

Everyone else plays for free. No monetary compensation is needed.

[clrlite]

I haven't been disappointed with PS+ since day one. However, I am paying for a service I can't use right now and if it is down much longer it would be nice to see an extra bonus or something this month. I just hope they get their system back up soon, because many gamers are probably furious right now. Fortunately, I've been too busy to game lately, but I can sympathize. Hang in there people!

[bobrea]

PSN is a free service. And I'm sure that there is some stipulation saying they don't have to give you money if the service is down for maintenance for a few days, anyway. And even if they did, the amount of money you would get is so minimal that it wouldn't matter. It's actually a little bit insulting to Sony to even bring that up, after all the games they make, and a great service they provide, when their servers get attacked against their will and the system goes down, you're the first ones waiting with torches and pitch forks? Get a life.

[st-BiOZ]

i think so... maybe some security from these ridiculous hacking shenanigans. this has gone too far.

[sarshelyam]

...PlayStation + users should simply be given a credit on the days missed. That is to say, if they were originally scheduled to expire December of this year (2011), extend it out to January...a free month isn't much to ask.

DCUO subscribers should also be given some sort of pro-rated extension to their subscription, or some piece of Rare Loot as compensation similarly.

As for anyone else, no. The service is free so the only thing you're losing is online gameplay. That's not something you're paying for, it's simply a feature you can't currently access.

I think Sony also needs to approach Capcom and discuss the nature of DRM on their games. If this has done anything for me it has made me seriously reconsider future digital purchases from Capcom. I paid for this product, why must there be stipulations on how/when I can access it?

[MrBubble]

so apparently no one can survive with out psn and sony should reimburse because no one has been able to get on for two days.

People i suggest you get some thing else to do read good book go out side for some fresh air don't sit there crying because you cant play online. Hell play the single player not a big problem

[ZILLA]

so give SONY a break.if they take care of use in any way it should be PLAYSTATION PLUS free for a month or so,or a coupon on PLAYSTATION site that we could print out for a free new game of our choice.

[RealtorMDandDC]

Cause I will get more free Sh!t when PSN come back on.......that's my compensation..

Enjoying my PS3 Move at the moment, currently playing Dead Space: Extraction...PS Move Heroes...and Heavy Rain Demo....which still has me pretty floored when played with Move

--Also reading Angels & Demons...

[TacoBurrito]

nothing like being in vacation with playstation network down