Defective Xbox 360s - the tale continues

Mike Antonucci of San Jose Mercury News wrote:

I spent a lot of time in 2007 on the subject of defective Xbox 360s, as did my former colleague Dean Takahashi.

It was a year ago - April '07 - when I interviewed then Microsoft exec Peter Moore (now at Electronic Arts) and he responded to my question about 360 failure rates with what quickly became a famous soundbite:

"I can't comment on failure rates, because it's just not something – it's a moving target. What this consumer should worry about is the way that we've treated him. Y'know, things break, and if we've treated him well and fixed his problem, that's something that we're focused on right now. I'm not going to comment on individual failure rates because I'm shipping in 36 countries and it's a complex business."

When he said "Y'know, things break," well, I'm not sure that even registered with me until I transcribed the interview. But, oh, how that was repeated and cited around the world, often in the context of being glib to the point of cavalier.

[Lord Anubis]

i have to agree with one of the guys, if Microsoft can't reason for themselves perhaps a class action will make them understand.

[chaosatom333]

When it really starts hurting microsoft, then they will, but it's kinda late. People haven't really boycotted the console or anything, so Microsoft is happy. Media also hasn't outspoken about it in US.

Microsoft just do these
---listen to people

---labeled which xboxs have cooler chips in them.

---get around the problem with RROD.

---Solve for other problems, other than RROD.

---Report the number of consoles that have been RRODed.

---get better customer service

---stop ripping off people

basically....just become Sony.

[Atomic]

And yet , thousands of mouth breathers continue to buy this piece of sh##t hardware each week.
some people have no standards.

[Chuck Norris]

They have standards as well, just really poor ones.

[LastDance]

MY GOOOOOOOOOOOOOOOOOOOOOOOOOOOSH ......

People complain complain com bloody PLAIN. winge winge winge... This company owes me THIS....Another quality post HERE.

AHHHHHHHHHHHHH... seriously!! nobody makes you read these posts! If you dont like it.. Get out. leave, go. Dont keep writing comments on how you have a million better things to do then read news.

[marinelife9]

Microsoft is pathetic for putting those poor people through so many hoops.

I won't buy a 360 because I know it will eventually Red Ring. And I refuse to sit on the phone for an hour with MS customer service then wait two to three weeks (if I'm lucky) for someone else's used machine to be sent to me.

[power of Green]

Anybody noticed when only one or two positive 360 threads are posted somebody trolls for a type of anti MSFT counter to that good news as if news is meant to be some sort of battle between rivals lol.

[chaosatom333]

Only sony fans here.

edit below: he is the one that argues back and forth with fans. I didn't mean it in the literal sense of the word.

[gamesR4fun]

Your losing it pog
news is news no matter how you feel about it and guess what negative news is gonna be reported more than positive... Especially something like this it kinda affects a lot of gamers.
I mean its not like you dont have a rrod box 2 dont you want them to fix it? Or you just like being ripped off?

[Lord Anubis]

here let me help you with your conspiracy theory.

"And then Ninjas infiltrate N4G disguised as Pre-Historic Dinosaurs just so they can go unnoticed and mate with the x360 owners."

THere you go power of green, don't bother thanking me. It was a pleasure really. With my post script addition your conspiracy theory is much more entertaining.

no but really..... :|

Honestly got mate with a dinosaur or get some fresh air. This isn't a real war.

[VigorousApathy]

If it were only Sony fans here then where does all the arguing come from?

[Bathyj]

Yeah, we're all just waiting here to troll. I notice you were the first to post. Whats a good Damage Controller make these days anyway?

Face it Green with Envy, you dont NEED Sony fans to make 360 look like poorly made hardware. M$ did such a good job of that themselves nothing else was needed.

[Phil Harrison Mklll]

Defective Xbox 360s — the tale continues

More good News EXCELLENT! :D

(p.s i say this because for over a year we(PS3 owners)have had to put up with xBot Slaves Sl*gging off the PS3 for NO reason day in and day out!)
+PS3 is WINNING NOW! HA HA! :D

Stupid xBots

[gamesR4fun]

but what big multinational isnt now days. The only thing they can understand is $$$ so ya if its a lawsuit lets hope its a big one...
Cause if their profit is greater than their losses chance are nothings gonna change.

[InMyOpinion]

Not Sony. Sony lose money on every PS3 they manufacture. They sacrifice themselves for us gamers. They got where they are being loyal and truthful.

[gamesR4fun]

Jewzo your kidding right?
i mean i luv my ps3 but doesnt mean i dont know Sony will gladly give it to me dry if they can...

[InMyOpinion]

Jewzo?

Typo or...?

def LieCheatSteal(Sony, Nintendo, Microsoft):

;)

[gamesR4fun]

oops Jenzo sorry typo dude
lol good to hear your not a blind fanboy way too many of those here already.

[power of Green]

Like these trolls were waiting in here to jump on 360 fans lol. Like Sharks around a piece of meat lol. Waiting to vent on 360 fans for just *a few* positive 360 posts lol.

[Lord Anubis]

go out, hang out with people, live life. Get some fresh air. Seriously bro.

[gamesR4fun]

and your here lapping it up why?
whats more you started it with your asinine conspiracy post...

I think you should take anubis's advice and step away from the keyboard get out theres more 2 life than this...

[ChefDejon]

how could you follow a company that says that about its product......... doesnt make since to me

[Obama]

"Microsoft acknowledged that the quality of machines purchased in 2005 were not as high as it had hoped. It still says the failures are still within normal industry rates."

Within normal industry rate? I didn't know normal product has a 20-33% failure rate. I am being quite generous here, since there's no way that the 360 has a lower than 20% failure rate.

[Strife Lives]

With those GeOW2 articles out there in N4G land,I was wondering when these kinda articles would pop up. Nw, with the 360,I wnt lie, they are kinda messd up with quality,but maybe its just me,I must have bd luck lol but my 360 has never had the red ring.this is my 3rd one.none ever had the RROD ,all have had the crappy dvd drives and I actually thnk my current ones drive is going to die.thng is,I'l just swop it and get a new one.free of charge. Maybe just before GeOW2 ! Lol,but if its nt costing me a cent to replace,I dnt mind.and Its gets swopped for a full new system,cables,controllers .everythng except the HDD. thats the best thing MSFT South Africa couldve dne. They stil suck at getting us official XBL availibility though

[Storm23]

I don't get how the 360's can have bad DVD drives. How do you mess up on such old technology? I thought of all the things that could go wrong with newer technology, the DVD drive would not be one of them.

[Atomic]

well , the 360 are equipped with a 12x DVD drive, so it spins at extreme speed , couple that with hours of play time , and you got a drive more likely prone to defect.
so ,the 2x Blu-ray drive in the PS3 is not bad after all , plus it's quiet.

[nsky171]

a 12x dvd drive is not that fast, It's at least 9 years old.
I have a 7 year old 16x dvd drive that I use for encoding, movies, gaming, etc ,that still works great. and it's slot load too.
WE can even Burn dvd-rs at 16x now, so for MS to mess up on a 12 dvd drive,, sigh......just....

[supremacy]

@Strife Lives
if you have or buy xbl arcade games than getting a new unit hurts because unless you're online your not going to be able to play them, and that my friend is an ugly site.

and than of course there's the wait what if.. say a day before gears or wars 2 comes out and your system decides to crash on you? than what? you see no matter what, its a bad situation to be in.

what ms needs to do is stop chasing yahoo and work hard on fixing their main issues with both the 360 and windows vista,

i mean its embarrassing and yeah while i do realize things break, i don't see why a machine built by a multi-billion dollar company should keep braking constantly considering that nintendo isn't even as rich and yet manages from time to time to craft reliable products, ms get your act together and listen to your customers, they are the most important thing you got.

because in reality all it would take is for sony to improve their online service couple with a nice price drop and the games to go multi-platform like most them are rumored to be.. and there goes the ship.

like i said before, ms get your act together and listen to your customers, they are the most and only important thing you got left.

so treat them like your last supper.

anyway is just my opinion.

[yanikins111]

Can I have my AU$1500 back please you bastards?

[joydestroy]

i think it's cool that M$ is at least fixing them.
i don't think it's cool that people have to wait months on end at times to get it back. that really blows.

[Bathyj]

A law suit is the only thing M$ will ever listen too. They wont ever change.

All you Xbox fans that complain every time one of these stories is posted should pull their heads is. You should be pissed off it happens, not because we're talking about it. Its not just made up FUD by Sony fans you know, Isn't that obvious by now?

I for one, WANT to keep hearing the stories, because when a week goes by we dont hear one you all act like the problem has vanished or at least gotten better. Its pretty clear its not getting any better no matter how many Falcon, Valhala's or whatever they make.

I want to stop hearing about the story when there is no story anymore and not before. Consider the gauntlet thrown down Microsoft.

[power of Green]

What every you trolls said doesn't change the fact its you same trolls in every 360 thread spewing your bullshit no one cares about lol.

As if your rabid replies change the fact you scum losers have an un-natural mental illness when it comes to MSFT.

[xboxftw]

Let it go man. The only people crying about RROD are POS3 turds. Let them hv their inferior games with 2 colors and think they have a mighty console, we all know which one is better and has more and better games.

[Mike134nl]

piece of advise don't buy 2005 xbox360 consoles and look if it has hdmi .

[goldenzealot]

i agree totally. stupid sony droids need to come on this site and troll like noobs. fine. have a taste of your own medecine.

360 has already won the console war becaue of superior games and sales while the ps3 is still lagging behind (as usual)

PSN trys to compete with live but they realize that there free laggy service just cant cut it. Live is faster, has more people, more content, a proper friends list...

the subject of broken 360s has been around for years. get a newtopic. its just getting old.

In short, the ps3 just cant compete with the superior 360. go cry in a corner sony droids cause you just wasted money on an overlarge paperweight that cant handle gears :)

[Mr_Bun]

Grow up!...Every console has flaws. I don't understand why people get so defensive about a machine. If people don't address the problems with 360, they will never get fixed...is that what you want? Just pretend that sending in your 4th 360 for repairs is ok? The failure rate is a big problem and needs to be fixed and clearly it isn't, so until it is, we need to keep bringing this up! When MS corrects the problem, then we will move on! Until then we need to constantly remind MS how much a pain in the ass this is for customers and refer to the PS3 and Wii to show that a 2% failure rate can be achieved!

[le killer]

it's not about the problems which clearly exist, it's about all the sh1t that gets spewed on here by sony sheep, which A: have never owned the machine B: never will, and C: the deteriation of what was once a great informative site, that's now stricken with sony fanboys that all have approval rites!

my first 360 is still going strong after 2 years, i know people who have'nt had the same length of time with their machines. but it seems that every sony fanboy knows everything bad thats going on with the competition! when they clearly know f*ckall.

[Mr_Bun]

You get pissed off any time someone points out a flaw in "your" system without realizing that this is a good thing. Who gives a sh!t what PS3 fans are saying, especially if you were one of the few to actually get a functional 360. I suggest that if you can't handle these posts, you stop reading them

[reccodog]

You are so rite. I am a son fanboy because I am smart. I was smart to wait for the best console. I was smart to wait for a REAL Next gen System. I was smart not to get Microsoft's poor mans next gen console. I will never get a 360 because I am smarter than that. I have a ps3 because it is better than anything out right now. You can be stupid and buy a 360 as many times as you want, because I know that its not my wallet that it's hurting. It's yours.
As far as the sony boys taking over the site, well...
2007 was the year of:
"the ps3 sucks!". "The 360 is better because it fits in bed with me." of the "the 360 has more games!".
now its our turn.

PS3=true next gen.

[Strife Lives]

as in 2 copies of DOA 4. 2 copies of Smackdown vs Raw 2008. And 2 copies of Halo 3. Each one crackd in my 360, no damage caused with my current 360 though,I fear..my fav game of 2007 mite be next. Mass Effect.. Ths mrning it made a weird snd in there and I ejectd the tray,startd it up again,workd fine. I blame samsung and their cheap crap ! ! Bt,my new 360 has the cooler internals,it NEVER EVER gets hot,nt even warm.and it gets hot here, in summer 38 deg celcius,only when GeOW was in did the fan get loud.even then its always cool to the touch.why is MSFT recycling repaird samsung drives when its going to break again?

[BeaArthur]

The first posting is something that I think has not been given enough attention. I was told the same thing when mine broke; that I would get it back in 2 to 3 weeks. What they don't tell you is that it's 2 to 3 weeks from the time it gets to the repair shop. I mean what would make you think I would ever care about repair shop time? When I ask "how long will this take"; I mean time as in the time I receive my shipment box until the time I get it back. Not to mention that after waiting for 4 weeks they just sent me a new one. Why don't they just send the new one in the box that is going to be shipped to the repair department. I mean you can even charge me for the new one and then credit me back when you receive the broken one. It's annoying enough to have to send it out for repairs but they don't need to compound the problem with a ridiculous process.

[Death]

When Sony was hit with the class action for defective PS2's, the out come was they had to do a no charge repair. They didn't redesign the hardware because of the lawsuit, they just did a one time free repair. It wasn't untill the slim line came out that they were more stable.

What exactly would a class action against Micrososft do? Make them extend the warranty for hardware failures? I have a newsflash for you, they already did it last year.

I love consistancy. Every morning I can eat my Cheerios, drink my coffee, and read another exciting Xbox 360 bashing "news" post on N4G. I can't wait for MGS, FF, and GTA to launch on the PS3 so some of you guys have better things to do.

-Death

[BeaArthur]

They only extended the warranties for the RRoD. For everyone else (including myself) who have other failures it costs $100 to get it fixed. And even if you get yours repaired under warranty I would still be annoyed at not having it for 3 weeks.

[Lord Anubis]

aony had to pay 3o dollars per every system that had a disk read error.

[MorganX]

I don't that the primary complainers are PS3 fans. I got 3 RRoDs before I sold my 4th Box to buy the new arcade model with HDMI. I have not had a single problem with the new mobo w/HDMI. But the guy I sold my last good Xbox too did get RRoD a few weeks ago. His got turned around pretty quick.

The problem actually isn't the Warranty or Customer Service. Console Warrantys have never been very long or generous and Customer Service is always bad when the people are getting bombarded. The problem is the failure rate is soooo high. Thus, putting a strain on customer service and highlighting the flimsy console warranty.

If customer complaints remain this voluminous with such vitriol, it will hurt Microsoft's brand. They'll go broke if they keep replacing them for free with a 16% failure rate so I don't know what they're going to do.

[SL1M DADDY]

I am all for a Class Action Law Suit. My guess is however that we will never see one and we will all have been through the runaround with the RROD. From what I understand, there are even those at the MS forums trying desperately to defame the term RROD for the sake of lightening up the mood about the 360. Sorry, but no matter what it is called, it is still a failure and a stain on MS's reputation.

[Coke-a-Cola]

CLASS ACTION >>>>>>>&g t;>> total recall

[Microshaft]

Gods sake Sony F@gs find something new to bash the 360 about this is getting OLD AHAHA Yes you have the Better quality console but we have the BETTER quality GAMES AHAHAHAHA

[Z F1GHT3RS]

oh so true

[AngryTypingGuy]

Yeah, the 360 has had its problems for sure, but the great majority has had an awesome experience with the 360.

The 360's game library is heads above the competition. Walk into any video game store and look at the selection. Go on any video game website including gamerankings.com and look at the scores. The 360 wins.

The 360's graphics outperform those of the PS3. The 360 version of games have better framerates. 360 games score higher on many websites. The 360 has a better controller and Live service. Say what you want, but the 360 has its advantages over the PS3, just like the PS3 has advantages over the 360. Not everyone desires a PS3 over the 360.

[reccodog]

People are just stupid. After their 4th 360 they still go out and buy one.
Those people are cassified as people who live with there parents and have there parents pay for everything(repaires, games, ect.)and people who buy 7 360s just because there friends say its better than anything out.

Theres also the people who still think the 360 is cheaper(which is not) than the ps3.

With out retareded people, Microsoft wouldn't have a gaming system.

[Vulcan Raven]

Why does it take so long to get a 360 back in Canada's western provinces? I know a friend who has been waiting since January. Well here is to hoping they resolve the problem fully, continued competition in the market will only foster a "one up" attitude.

[OJ_juice]

Sony fixed it's ps2 problems. Microsoft should get to it, but NOOO....they still produce crapboxes. Sony should be your inspiriation, microsoft.

[MOTO-X]

360 owners are guys that go back to the girl that cheated on them.. They pathetic and think they cant have anything better (which is prolly true in most cases).. I mean One time ok maybe you get unlucky and you get that one bad one in the bunch.. but when Idiot people go back 2,3, 4 and sometimes more times.. YOUR pathetic and shouldnt reproduce.. Seriously.. Like Most moms always tell you.. If the burner burns you once dont touch it again.. IDIOT 360 owners touch it again..MORONS