Having worked in support for years, I know that a lot of people call with complaints about their broken hardware and naturally, they are upset. Still, after hearing for the 300th time "Would you rather I buy the OTHER company's brand?" - yeah... you would also feel like saying "Sure, but trust me, it won't be any better".
It's generally a customer threat, and usually comprises their final play at trying to get something they want. Regardless of if their argument is justified or not, when you're in support and you hear a customer threaten that sort of crap again and again, it get's old, tired, boring, and it takes a lot of willpower to hold back.
This guy will likely be fired by next week if he keeps it up.
As for requiring the receipt - they not only want to see the date of purchase, but the place of purchase. If you buy a used PS3 off Ebay from some guy, even if it is new, it won't be warrantied.
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