Both Consoles Back, How Did MS and Sony do?
55 days 21 hours ago
| by:
God of Gaming
Well about 3 weeks ago I lost my PS3 to a bad Blu Ray drive. A week
later my Elite got the three lights that turn the color of the devil.
So over the last couple weeks I have been able to see how each company
handles the repair service.
Sony-
Called the night of the
death to my console and was on hold for over an hour so I gave up and
called in the morning. Once connected the pleasant woman on the phone
spoke perfect English and had me off the phone in 15 min. Four days
later my boxes arrived, yes for some reason Sony sent me two boxes. Not
a big deal, I picked the one I liked best and sent it back with all the
paperwork they requested. Sony requires a copy of your original receipt
even if you have it registered on their site. Was not able to track
progress on a website, waited till an email informed me of the shipping
number. 16 days later I had received my PS3 from UPS. I received the
same unit I sent in, no notes were in the box. Because the PS3's
harddrive is built into the unit I had to backup important game saves
to a USB thumb drive. This worked just fine but can be a bit annoying
when having to move over many saves. Perhaps I could have saved them
into folders to make the process easier but I was too excited to play a
game of MLB The Show to care. Overall solid performance by Sony and so
far the fix worked perfectly.
Microsoft
Called the night of
my red rings (laughing at the fact that both my systems died within 2
weeks of GTA), the person on the phone was very hard to understand but
I pushed through it. One thing MS does is pull all your info from
their website when you register your console. They ask you to confirm
info and that is it. Box shipped out and received 4 days later.
Packaging was not quite is good as the PS3 box but it did the job. No
paperwork required as MS uses the bar code from the consle to scan in
and gather info. This is very handy as you can track the progress of
your console right on their website. Both consoles were shipped to
Texas which I find odd, must be something in the water down there that
helps them fix electronics. 14 days later my package was delievered.
Opening the box MS did in fact send me a black console , I was a bit
worried that perhaps my black Elite console would turn into a white
premium. The plastic was tight around my consle as if it were new, the
front of the console covered in the tight plastic from new electronics.
There were a couple things inclosed, one describing how to re-connect
my controller to the console (duh) and a letter from MS letting me know
they shipped me a new console so that I could get back into the game
sooner. Along with this was a free month of Xbox LIVE for my trouble.
Since the 360's harddrive is external I snapped it on and it instantly
pulled all of my settings over to the new console. Profiles, saves and
settings were good to go. Overall well done MS.
So final grades.
Both
companies performed great and actually got me gaming sooner than they
quoted. Microsoft showed a bit more sympathy for the dead system but
perhaps that is because they have had plenty of practice. Sony had
better customer service on the phone but MS shined with the up to the
minute web status.
I am happy to report that both companies came through and performed at a high level when their product breaks down.
Remember to buy extended coverage!
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