First off I have all three systems so I have no lean toward any of them. But when you return a 360 you don't re package and mail it to them, you can't do that. They mail you a cardboard box to put it in, give explicit instructions NOT to leave anything attached that isn't just the base system (you are even instructed to remove the HD), and it gets mailed back to you. So, if this is true, that's why everything is wrong, you screwed it up...but I doubt any of what they said is true. Do your research before making up a story!
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