Best Buy doesn't offer a "Product Replacement Plan" for consoles anymore. Now you can just buy a "Geek Squad Black Tie Protection" plan which is just another name for their "Product Service Plan".
* Parts and labor coverage
* No deductibles, no hidden charges and no out-of-pocket costs
* No-lemon policy (If your product requires four qualified repairs, you'll receive a comparable replacement.)
* Normal wear-and-tear coverage
* Power surge protection
* Preventive maintenance on select items
* Web portal access for managing your account
Basically they'll try to fix your broken console for you instead of giving you a new one.
http://www.bestbuy.com/site...
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