Sony PS3 Customer Service FTW!

RememberThe357 - 477 days 10 hours ago

Every once in a while it just shuts off or completely freezes. So I called them up and they told me to reformat my hard drive. HA! And erase all the stuff I got on there? Heck that! I'm gonna have to wait and get an external hard drive to back everything up. lol Maybe they'll send me one.

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Nostradavis - 477 days 10 hours ago

This is really great news for Sony. Treating customers like this will only bring back more business down the line. A++

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nos4speed - 477 days 10 hours ago

I re formatted my hard drive once, I didnt lose anything the only thing it did was change the dates on my videos so it seemed I had downloaded them all on the day i re-formatted.

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nos4speed - 477 days 9 hours ago

WHO THE HELL!!! has disagreed with me.....I think I know if I did I was right there as I did it jeeezus....Im not saying do it, im not saying dont do it, I was only stating what happened when I did.

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RememberThe357 - 477 days 7 hours ago

The phantom disagrees are bit strange considering you your just saying what you did and what happened to you. Not to much to disagree with there, especially when it isn't an opinion.

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mfwahwah - 477 days 7 hours ago

Well, if I did reformat my hard drive, and I got a different outcome, then I would disagree. It's just my way of saying Agree / Disagree and Same experience / Not same experience. I know it's not exactly how it's supposed to be, but I don't always want to waste a bubble saying "That didn't happen to me." Much easier and convenient to hit Disagree. Not saying that that's the case all the time with random disagrees, just my little take on the system.

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superflyguy - 477 days 1 hour ago

This is nice, But this could easily be a lie or some gimmick to get people to read their website. I love my PS3 but i just can't see this happening. The guy didn't even mention what he did with his broken PS3. I just need proof.

Just think about it...

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xhairs9 - 477 days ago

2 Days. TWO days. No one caught this? Hell even Rock Band couldn't match this 2 days when their guitars came out like broken plastic rods it took up to 3 weeks to get one back, and lets not even begin with Microsoft, they're still at 1 week for returns.

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Bob Dole - 476 days 22 hours ago

Bob Dole's original PS3 quit reading BluRays and it took them 7 days to send a replacement. His room mate waited like a month for his Xbox (that didn't even RRoD, wouldn't display a picture or something). and got it back while he was out of town. Luckily Bob Dole was there to play it on day 1!

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barom - 476 days 12 hours ago

Whenever you format your hardrive, you looses all information on it, (which would include save games as well). That's what formatting a hard drive is all about, to start from scratch. However for the PS3, the operative system and it's settings is actually saved somewhere else, but pretty much everything else will be erased (videos, games, saves, demos, game installs etc).

That's why I disagreed. I find your statement to be untrue, and I do not want other people to believe you as you might know yourself, loosing save games (and other data) is a bi***. My disagrees are in actuality my way of saying "I do not support your statement".

Oh and btw, I've formatted my PS3 hard drive before and it happened like I stated above (loose everything but the OS and it's settings), except I did a backup so I was able to restore everything back to normal, which I recommend everyone doing despite if you plan to format or not.

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EastCoastSB - 477 days 7 hours ago

Don't forget another controller too!

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mfwahwah - 477 days 7 hours ago

Don't forget "Two days after his call in to the company."

Two days is pretty quick, imo.

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Nostradavis - 477 days 10 hours ago

which is REALLY cool since he only had one pad to start with.

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ia_studio - 476 days 13 hours ago

I'm not tossing mine, is my big black li'l baby.

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Tsalagi - 477 days 8 hours ago

If you're lucky they won't have any 20GB's left and will send you a 60GB since yours is one with full BC.

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Sitdown - 477 days 8 hours ago

..the jammed drive..or the free stuff? I think a lot of companies randomly do stuff like this for the buzz.

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GarandShooter - 476 days 19 hours ago

Probably the free stuff. Microsoft has the jammed drive covered in their own unique style with rrod.

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ApocalyPS3 - 476 days 11 hours ago

But if only MS's good side was publicized more. I had my Zune 80 replaced because of the HDD going bad, and for my being patient with them they gave me one of their Zune Originals with an engraving of my choice.

I think it all really just comes down to how polite you are over the phone, and who you're dealing with. I've gotten myself out of $300 phone bills simply by negotiating (and at times flirting) with the service reps. They're all human beings too, and they just want to get their job done and over with for the day. Of course, the good reps will be more willing to help you, so if you come across a bad rep just hang up and call again until you get a good rep.

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devilhunterx - 477 days 8 hours ago

and a free plastic surgery too (barf!)

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GarandShooter - 476 days 18 hours ago

Sony didn't 'give' him a free PS3. They replaced a faulty one. They didn't 'give' him a free copy of CoD4. They replaced one 'damaged' by a faulty unit.

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Idonthatejustcreate - 476 days 15 hours ago

I dont't know about you but if someone gives me something without me paying for it, I call that getting something for "free".

On the other hand he got a controller which he didn't have and an additional game.

I experienced the same with my PS3. I got a new controller and a new set of cables when the blueray broke. Gotta love good customer service =)

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vdesai - 476 days 14 hours ago

But you paid for your first PS3 right?

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mfwahwah - 477 days 7 hours ago

LMAO the Sony Store is like a pissed off parent :D

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Ozzyb - 477 days 8 hours ago

Agreed. Don't ruin it for people who actually need it. This would be why good things don't last.

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MaximusPrime - 477 days 9 hours ago

you and your trash talk, again

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IdleLeeSiuLung - 477 days 8 hours ago

I think the guy has a point as well as this is not really news. This is one guy being treated well. It happens all the time with large companies and is largely dependent on who you speak to and how generous the person is.

It is not a company policy so it doesn't really matter to most of us.

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Man_of_the_year - 477 days 8 hours ago

Actually its not trash talking if there was an article about it - that would be like ppl who bring up the RROD. Its not trash talking if there are facts to prove his/her statement. Also i would like to point out my xbox RROD last year and not only did microsoft fix it for free and free shipping and i got it back within 2 weeks but they gave me a free wireless controller and my choice of 1 of 3 games...they were first gen games like PDZ or Viva Pinata but they still offered it...

Also i like how the story starts off A few days ago, a long time friend of mine called me to let me know that he may have some positive video game related news for me, and I said 'ok shoot.'
LOL hey a long time buddy of mine (not me thou) called into microsoft and said that with all the RROD's going on he was too nervous to buy one so they gave him a FREE xbox 360 complete with wireless remotes, adaptor and 6 games...its true cause i just typed it onto a forum....

Come on - lets take everything with a grain of salt when all the good things seem to happen to everyone else and never the person writing the news.

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BLuKhaos - 477 days 5 hours ago

"- send PS3's back in bad wrapping/boxes. They got back damaged
- got back, only worked for a week, broken again needed to send it in
- sended in launch PS3's with PS2 BC, got back a PS3 without BC"

I swear I heard something like this before.oh right

"MS would:
-send 360's back in bad wrapping/boxes. They got back damaged
- got back, only worked for a week, broken again needed to send it in again
- sent in launch 360's with HDDs , got back a 360 without an HDD."

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ONYX737 - 477 days 1 hour ago

Why are you posting in the Ps3 section instead of the xbox360 section? Not to mention your pretty far down the page.

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Alvadr - 476 days 14 hours ago

OMG is this looser still posting on this site. Hes been posting mud about Sony before I joined well over a year ago. Some people never let up!

Hes such a 360 fanbot but look at his profile.. No gamertag hahaha he probebly doesnt even have a 360.

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ApocalyPS3 - 476 days 11 hours ago

Just shows that some people don't want to hear it. This is a positive article praising PS3 and when there is one tiny voice of contradiction, it is drowned out by the majority. Of course the majority of the posts here will be by PS3 supporters, so what much did MART hope for?

Nothing...he just had a point to bring up. And when we hear good things about the X360, the same thing will happen. Except with much more emphasis on the Sony side trying drown out X360 supporters praise.

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harv052 - 477 days 8 hours ago

Still....

minus 2 usb ports
minus the flash card reader
minus hardware BC

I don't know....If mine would die, I already have MGS4 and RaC and two dual shock, and I use the card reader a lot and the BC once in a while...I wouldn't look that sweet of a deal for me......

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Ozzyb - 477 days 7 hours ago

Edit: Must have missed the bottom part. Then yea, that's kinda crappy but I wouldn't miss the BC. The card readers and USB ports I would though.

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Sir_Ken_Kutaragi - 477 days 7 hours ago

...i got something stuck in my PS3...The Doctor at the Hospital said it was lucky the PS3 wasn't switched on at the time!!! ;-D

+I'm still waiting for my 9th xBox 360 to come back!!! ;-D

PS3 Customer Service FTW!!!
SONY FTW!!!
PS3 FTW!!!
PS3 Fans;) FTW!!!
xBox 360 FT...er...erm...oh well...maybe not ;-D

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Dyingduck - 477 days 6 hours ago

Yeah Sony FTW! I never had my PS3 repaired/replaced ever - extremely reliable hardware...

However I had a Sony VAIO, once and the sound jack wouldn't work...so they sent one of their tech support GUYS TO MY house, open my notebook and exchange me a BRAND new motherboard in like 5 minutes (o_O).

ROFL, what does Crapbox360 DO? RROD...you got to package yourself, drop it off at the Post office ...wait...wait...wait...then they mail your old crapbox360 back with just the hardware fix...which now is MORE prone to another RROD...

If you get one RROD, expect 3-4 more in the life-time...

DO YOU KNOW why SONY can afford to send A WHOLE NEW SYSTEM? BECAUSE THESE CRAPS RARELY HAPPEN, <1%

Vs. crapbox 33% failure rate LOL

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MaximusPrime - 477 days 9 hours ago

well you are lucky. you are one in a million, no wait billion.

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nos4speed - 477 days 9 hours ago

haha m$ has to be nice so they dont get sued back to the stonage for selling people faulty consoles, 5% is acceptable, 15% is worrying, over 30% is a joke!

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Surfman - 477 days 8 hours ago

aaahh shut up.

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juuken - 477 days 8 hours ago

First class RROD you say?

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MaximusPrime - 477 days 9 hours ago

i still have PS3 since March 07 UK launch. Still functional ;)

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Cajun Chicken - 477 days 9 hours ago

June 2007 here. I LOVE the thing.
Spreading the good word.

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juuken - 477 days 8 hours ago

August 2007.

It's one amazing system.

AND I FINALLY GOT RESISTANCE.

I stopped procrastinating and finally got it. I love it already. :D Resistance 2 is gonna rock.

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Steven Colbert - 477 days 8 hours ago

I got my 360 and Wii January 2007.

And a brand new PS3 on January 2008.

Lets just say I complete my new years resolutions.

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doshey - 477 days 9 hours ago

i have at&t i called them 2 mins later they said we will send u a new phone its great when u can just have great customer service for the stuff u buy except for ea they have the worst

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Ice2ms - 476 days 21 hours ago

same happened to me except my bluray drive burnt out
:( and it was the week b4 gta.They had me a new one within 2 days (but that one didn't work >:( ) so they shipped me out a 3rd and got it teh next day

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Dacapn - 476 days 15 hours ago

How kind of them to replace your broke system with a broke system.

Microsoft...you're the best!

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juuken - 476 days 13 hours ago

Man, quit ur b*tching.

If this person said '360 CUSTOMER SERVICE FTWINZ!!!!111', you wouldn't have jack sh*t to say.

"The 360 is the now, the PS3 is the future. Cry some more bots."

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juuken - 476 days 12 hours ago

I smell a sh*tty bot.

"The 360 is the now, the PS3 is the future. Cry some more bots."

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reckoner - 476 days 10 hours ago

lol @ 1 bubble

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juuken - 476 days 11 hours ago

The PS2 failure rate was NOTHING compared to the 360's failure rate. My uncle has the very first PS2 and it still works well.

Sony's customer service is still relatively good.

Just because you had a bit of bad luck, doesn't mean you should cuss Sony's service to oblivion.

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