Like a lot of people out there, I also have encountered broken rock band equipment. During a intense song of drumming little did i know that my bass pedal broke in half. The amount of disappointment I had was huge until I put "broken rock band bass pedal" in Google and found a huge amount of people that had encountered the same disappointment that I had gone through.
After my research was done I found that it was no problem to get returned, you could just goto EA's support site fill out the form, and an empty box would be on the way, but like everyone else there were two options. Give credit card info and they send you a new one or you can send yours back first and get a new one sent out when they recieve your broken one. Of course like most 24 year old males, if i had a credit card it would have been maxed out due to buying ea's expensive rockband so this was not an option.
Last night I sat down with the intent to see if I could get EA to maybe hook me up with a new one and let me keep my old one,like I have been hearing all over various gaming websites. Too my dismay I contacted them, with a long distance number I might add, that is probably going to cost me more then the pedal was worth. I did speak with a very nice repersentative who took all of my inofrmation and was getting ready to explain shipping details when she said she needed a credit card, I don't have one that i can use and she said they dont send empty boxes for you to return the pedal to canada. I know we might not seem like the biggest or the most important country, damn you could atleast send me an empty box. I talked to her for about 15 minutes to find out that there was absolutley no way to get a box sent to canada.
This really amazed me for the simple fact that i was 100% confident that i was going to get the problem solved and possibly a new pedal for free and keep my old one.
Just wandering if anyone else has encounterred this and if so email ea and give them a piece of your mind.
A true Canadian, eh?
Mark Bollivar
