Kotaku:
"So I ran into a bit of a snag with my PlayStation 3 last week when I went to pick up Iron Man only to discover my system would not play Blu-ray games or movies any longer. PlayStation 2 games and DVDs run just fine, but Blu-ray just poops out without even trying to read the disc. I had put off calling support in the same way I generally put off calling the doctor, hoping that whatever is wrong will just fix itself (Mike, your arm's fallen off - It'll get better!), but after wistfully browsing the Blu-ray movie aisle at a local retail establishment it was time to make the call.
After navigating the PlayStation support line's various menus and advertisements, I got on the line with a support specialist I will call Denise, mainly because I completely forgot to write down her real name. Denise had never encountered this particular issue before, so she put me on hold to research a bit in between restoring the system's default setting and performing a hard reset. The verdict? My poor little PS3 is dead."