Has Square Enix Banned Logic?

Godmars290 - 159 days 21 hours ago

When they backed the 360 over the PS3 in Japan?

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Shibaa - 159 days 19 hours ago

In case you are not aware there has been a lot of people getting wrongfully banned recently, and your customer support service has no clue what is going on.

There was what players refer to as the "growing ban" where a lot of players that had mules to grow items and npc them were banned. I'm not sure if this can be called a "growing ban" as all it did was ban people who sold stuff to 1 npc that was outside the mog house in bastok mines. In fact if you sold anything to that npc you were banned.

Then there is the "credit card ban" where people who in the past were banned due to a charge back issue, were told to contact SE to have corrected and that it would not leave a mark on the acct, well people are still banned and still getting banned. SE implements the "verified by visa" and "MasterCard secure code" and changed the TOS right at the end of the month. No real time for notice, several people have cards that are not a prepaid card, that do not support this. In the message about the update it stated that if you had a card that did not support these programs to call you. However when people call you, you're customer service again is just as clueless and all they can say is get a different card. Some had thought this was to eliminate rmt by getting rid of prepaid card, but some prepaid cards do have this verification option, so in fact it will not stop rmt, and in fact the only reason it was implemented was to stop people from doing charge backs. If your billing was not messed up to begin with and cause double charges, and if it was would be easier to contract your company to resolve than contacting your bank then perhaps we would not be in this issue. You have no 800 number, a person has to pay long distance charges to contact you over the phone and be on hold for way to long to get a rep that has no idea what is going on due to lack of communication between your service reps and your company. Perhaps you outsourced the service reps, or maybe there are not getting trained properly, but there is some issue that is preventing people from getting adequate help that needs to be addressed.

So you caused a huge panic with the change of TOS, resulting in several people changing the card they had on file if that person had a card that would work with the new system, and then some of these people were banned for changing their card. Your service reps have told people that too many changed to a card on file will result in a ban. If a person had more than 1 acct they needed to update the info on they were also banned. It is believed there is a waiting period of 24 hours that you need to wait before you can re-use a credit card on another acct, if you try within 24 ho9urs of first acct then you will be banned. so you made a change to the TOS at end of month not allowing people to change card on each acct if they had more than 1 acct as would need to wait at least 24 hours, This 24 hour rule is not posted anywhere and could be great if you can confirm or deny it. The only written info I had received in the past pertaining to credit card was that authorization is blocked for 30 sec, and you do not want to retying until 30 min are up since last try.

Your message also states that if a person has an existing card in the system that does not meet verification then that card is fine, and it only new accounts or changed to the billing info that will be required to meet the new criteria. There are numerous people each month, that no fault of their own, SE does not collect payment on, so acct is marked no payed when in fact there was nothing wrong with the payment info. To resolve this the customer simply needed to go back into the billing section and re-enter the info they had before, but under your new system now the card they are re-entering has to meet the new criteria, when in fact there was nothing wrong with the card to begin with.

Your customer service reps have also stated that when updating card info on an acct if the name on account did not match the name on the card then there will be a ban. I'm not sure if you realize this or not, but there is a great many accounts that have the first and last name fields switched. Sometime in the past during some other billing system upgrade peoples first and last names were swapped, and this itself could be causing a mismatch.

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vega75 - 159 days 17 hours ago

I don't know what world everyone else is in. But the fairy server is like a ghost town. I dint know If it's because of the account bans or people have just moved on. But since they announced FFXIV the number of people still playing have gotten smaller and smaller.

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darkpower - 159 days 17 hours ago

"Good news, then, as this has gotten onto N4G: http://www.n4g.com/News-369... . It's at 100 degrees at the time I wrote this, so get that temp up.

Thing is, SE has been doing some major things that defy logic on all areas, and have been silent on all areas, too (where the hell is the PS3 version of The Last Remenant. Hell, where the hell is ANY PS3 support that SE is supposed to be giving, and why is the 360 getting all sorts of exclusive love from them but they say they want to be multiplatform).

I don't know if I got a card ban yet or not (I do have a Huntington Bank debit card and the money DID go through (don't know if that's a GOOD sign), though my card isn't eligible for the Verified thing. I DO have a Paypal card, too, but I don't know how that COULD end up), and I'm afraid to find out.

Thing is, FFXI hasn't been a place of too much logic. They make the game harder and more drawn out than it has to be, and the monsters end up being overpowered while they continue to "nerf" anything that might give the player even the least bit of an advantage (the free Carby nerf, for one. Why COULDN'T they leave at least THAT in and make it into a sort of neat trick one could do), and no way to counter anything the mobs could be able to do or to prevent them from doing anything.

Then the cut-throat way some people have to do their business in the game. No game should have people stab others in the back just for a drop, or have others "compromise" for things. Like the whole thing with the Erase spell: a BCNM drop that's not guaranteed that SO important for a WHM to get, yet got too damn expensive for some people to get, and so others wanted the scroll to sell at the AH, so it became a mad dash to get it for everyone when people KNEW that a WHM should lot for it because of the sheer importance of the spell at the time they can get it (some ptys downright REFUSED to let the WHM have it if they needed it and made the money (not guaranteed as some WHM's skipped the spell because of how inflated the spell became even though it was so important that some ptys skipped on inviting WHMs that didn't have the spell)).

The main problem becomes this: gil is harder to earn than it has to be in this game. If they had EVERY monster drop some gil (depending on the strength and difficulty of the mob, like every RPG in history has done), and not have the player need to jump through hoops just to earn ONE gil, then the RMTs wouldn't have shown up in the way they did.

There might be some light at the end of this tunnel, however, as SE plans to hold a press conference at GamesCon later this month, and they could possibly (and hopefully) address SOME of these concerns. Not holding my breath (remember about TLR), but I heard some good things are likely to come from this, so keep your fingers crossed."

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VicHyper - 159 days 17 hours ago

I haven't seriously played ffxi in about two years, but I used to log in every week or so just to help friends. But this has just been the last straw. The game has been going downhill ever since the fourth expansion, and now it's just going to hell in a handbasket, Kupo. The developer <-> playerbase relationship is pretty much non-existant. I don't know what SE is trying to do, but if they want to keep a good image before ffxiv is released, they really should begin to have some tact for what the playerbase wants.

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JayDeeKay - 159 days 16 hours ago

<I>"Here I thought I wrote a lot on N4G, but you just laid down the Bible. Not saying that's a bad thing, but your comment was directed as if you think Square Enix employees are going to read it. I hope for your sake you copy/paste what you just wrote and emailed it off to them otherwise you wasted a lot of time and effort.

I played FFXI for 6 years and honestly I had no issues with the game like what you speak of. I put my card # in, I got billed every month, I played legit(easy to do, since I though the only cheats were buying money from websites for it), and I had fun.

I can't wait for #14 though. :)"</I>

Actually that was written by 2 of the admins on Allakhazam.com. Trying to get it posted here & in other places is an attempt to actually GET a response out of S-E & frankly, it's pretty goddamn sad that this the only way to get them to respond anymore. Yeah I'm glad you never had any issues with them but a lot of other legit players currently are. This is the sort of crap you'll be in for with FF14 if nothing gets done now people.

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annewandering - 159 days 15 hours ago

I was banned early july. Apparently for gardening although that was never confirmed by SE. I was one of the lucky ones and got my account back but there are a lot who haven't.
SE has never confirmed the reason for many of the bans. Even if they tell anything at all the information is at best, cryptic.
The players are ignored or in general treated poorly by the so called customer service. They were always polite to me but gave no information at all.
Dont we deserve to know what we did wrong? I have played the game for about 5 years. I detest RMTS. A month later I am terrified to log in each time. I fully expect to see the you are banned window each time. Yet I have done nothing to deserve it.
We just dont know how to get SE to listen to us. All we can do is beg SE "Please let us enjoy the game without fear."

TEll us what you are basing the bans on. Give us a clue.

A loving fearful longtime fan.
annewandering
whm 75
thief 75
dancer 75

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Sarick - 159 days 10 hours ago

It's one thing to not service a customer for wrongful activities. It's another thing to outright tell them. We no loner want your money, We just don't give a hoot.

The sad think is a lot of members have been playing for 3-6 years. Suddenly, out of the blue they decide to make it hard to reamane a player. It's like a BOSS that is hard to defeat you need to find weaknesses and exploit those to acheave your goals or it's game over.

A lot of people are hard pressed to give up these years of support and SE's like a dealer selling something people want. They seem to think that the customer needs them not they need the customer.

When My credit card was having issues updating I called them up and told them it wasn't accepting my card (server error). Instead of fixing the problem they told me "Sorry we have no physical method to charge your credit or fix the problem and all services are done through the playonline viewer."

I explained in a calm voice "I'd like to continue the service, so how hell can I pay for it if the system you have doesn't allow me to pay you.?

Response "Please refrain from using foul language or I'll have to disconnect this call" "We're sorry there is nothing we can do."

Of all the companies, this is the only service center that has ever told me they can't service their own product or modify credit information.

In my book this is ridicules service. Telling tell customers We don't care if you want to pay for our service. Even if it's not your fault but ours we won't commit to helping you maintain a heathy customer relationship. It's not our job to fix our support problems.

The recent changes where a result of US lawsuits from double billing and customers or financial institutions doing charge backs.

http://www.playonline.com/f...

Notice it states this is for the customers protection. After contacting my bank that doesn't support this service I was told a merchant may use this ability to protect their selves from charge backs. Once you use this feature you can't dispute the payment for any reason to the SE. Instead the dispute becomes a card issuer to card holder dispute. No matter if you win and get your money back they still get paid.

What other online company make it a boss fight to get past payment methods. WE already need 4 passwords to access playonline now some people need a fifth for their credit card security.

1. Clint side password
2. Playonline password
3. Square Enix Password
4. One time password (keydevice)
5. Mail Password
6. Credit Card Verification Password.

He's not kidding when he says jumping through hoops.

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FerrisRocksFaces - 159 days 6 hours ago

The fact that SE bullshit us by saying "OH yeah, we'll be around more often." and 90% of the community was like "Oh, okay, thanks, we believe you now!" upsets me. The outrage should have lasted from the time they ninja nerfed enfeeb magic to now.

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Vitaru - 158 days 14 hours ago

I hope SE meets the same fate as Atari (which is going that way). And the massive number of Korean MMORPGs that been released in NA and in English in general is helping.

Also for FFXIV I'll try to read every word in the TOS. If it's as crappy as FFXI, then I rather play hide and seek with my nephews.

P.S. SE we have alot more options than your old game, so for god sake stop pissing on your players or they will piss on you.

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ThatCanadianguy420 - 159 days 19 hours ago

Well their committed to making flops for 360 no? So, yeah,they have.

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Saaking - 159 days 18 hours ago

All their 360 RPGs flopped critically and commercially. I think they lost logic the moment they decided not to release games on the pS3. I don't know how much money MS is giving them but it surely can't be enough. Yet the bots celebrate over mediocre RPGs. We all know the DS has the best RPGs this gen and the PS3 is getting stronger and stronger. Poor bots. Poor stupid bots.

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Chad Warden Returns - 159 days 16 hours ago

The next rpg on the 360 by square enix is gonna be called the chronicles of flop

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