Capcom Receives Lower BBB Rating

The Gamer's voices has been heard and Capcom is eating humble pie.

[vortis]

Ahahahaha....ahahaha....I can't stop laughing. It's like that bully who steals your launch money for "protection" and then you finally tell the principal on him and he's like "so what, maggot" and then the principal is all like, "well I'm lowering your grade because you're a douche"

[Yi-Long]

... the way they have been nickel-and-diming their fans has been a complete disgrace!

[LOGICWINS]

This is awesome! I'm filing a complaint later on today. Hope more people do the same.

[ps360wiihdera]

Someone please list the misdeeds of capcom so everyone can see

[vortis]

@ps360wiihdera

Dude, did you click the link and check out the links in the article? It's all there but if you want a list:

* more than 30% of SFxT's content is behind a pay wall

* hackers found out that the pay-wall is actually a really, really cheap hex-wall so it looks like Capcom stripped off the main game to re-sell to you later

* Asura's Wrath ending requires you to pay $7 to find out how it ends

* They advertised pair-play (sort of) but it wasn't in the Xbox 360 version but they didn't say anything until after the game released

* they lied about why pair-play wasn't in the Xbox 360 and changed the story a few times

* they refused to add pair-play in a patch and they won't add it to the PC version of SFxT but they're removing the on-disc DLC

* They disc-locked colors...dude...colors.

[solidjun5]

@vortis Man I was visibly furioius when I found out Scamcom had the nerve to create a DLC for the "true" ending of Asura Wrath. I was like "What?! are you serious?!" It's akin to finishing a book with a shitty ending only to pay for the "True ending" 4 months later. (note: I'm not saying Asura's wrath that a shitty ending)

I still think Crapcom most egregious act is the 'disc lock content' mess they pulled. I find it hilarious they would charge this and just to justify it. For example, Guy was in Super Street fighter 4, but we have to pay for him in Street fighter x tekken even thought they practically used the same engine? The way i see it, the next game they'll create have less characters and the rest, such as taking out one of the shotokan characters (akuma, ken) and adding them as disck lock content.

I hope crapscamcom gets what's comming to them.

[Soldierone]

Lol I was done bothering with it after they pulled their resident evil crap. "Oh we didn't finish the multiplayer on time so it will be DLC" 1 Why not delay the game? 2 Oh it's not finished, yet the DLC was only like 10Kb and only unlocks content on the disc.....

[lastdual]

I agree that Capcom has dug their own grave, but let's be realistic:

How many video game customers actually check the BBB rating of a publisher before buying a game?

I'm guessing that number is pretty low. A BBB downgrade is more of a symbolic slap than anything that will really effect Capcom's sales. Now if gamers were to actually ignore RE6 when it came out, that would send a real message. But how likely is that to happen?

[Sagetech]

In addition to what Vortis said which was mainly SFxT related:

*The original Marvel vs Capcom 3 had Shuma Gorath and Jill locked on disc (albeit Jill missing an audio line or two)

*Within a year of releasing said Marvel vs Capcom 3 released Ultimate Marvel vs Capcom 3 which still didnt come with Jill and Shuma unlocked.

*Released Resident Evil The Mercenaries on 3ds as a full price release when it was just a port of the Mercenaries mode on PS3/360 Resident Evil 5 with additional content.

*Street Fighter 4, Super Street Fighter 4, Super Street Fighter 4 Arcade Edition within two years.

On the Street Fighter point I'm well aware that capcom and many other fighting game companies have had this practice from ages ago but that was before high speed internet was available and updates werent practical but in this day and age that shouldnt be the case and you shouldnt be made to pay for simple game updates (I mean seriously you saw characters from SSF4 in SF4's intro -__- )

[Soldierone]

@lastdual, the only way it will matter is if the news picks it up. However since this isn't about video games being violent or something similarly stupid, so that won't happen.

[ChiVoLok0]

Completely agree with everything you said and I also think a B is a bit high for Capcom at the moment.

[Simon_Brezhnev]

Best news i heard all year. LMFAO

[SilentNegotiator]

B isn't low enough for Capcom.

[Blackdeath_663]

totally agree, i hope this raises awarness to people. capcom has completely disregarded its fanbase on multiple occasions, usually i wouldn't give a s**t and just move on. but the only reason i care is because capcom is the company that made my favourite game of all time(DMC3) and i feel its just a waste that they are screwing them selves and the fans over like this.

[Snakefist30]

It shud be F!!

[SephirothX21]

How dare these companies try to make money!! Everything must be free God dammit!! Only kidding but if company's make a small wrong move nowadays like putting a not so good ending at the end of their game, people go crazy. If those said people put as much energy into doing something productive as they do complaining, they might make something of themselves. Though they don't and therefore stay failures.

[Kamikaze135]

Good for them; they got what they deserve. I hope it goes even lower. I know not all of Capcom are responsible for it, but unless the higher ups begin to feel the pressure, nothing will change.

[Darkieinthemist]

Aside from the 3 stupid posts here already, I need to point this out

"While the rating doesn't say a whole lot about Capcom,"

"While websites like IGN put us down for our sense of "entitlement", and people like Michael Pachter badgered us for our protests, it all amounted to something tangible in the end, kind of. "

SO what the hell does this even matter for?

[Ninver]

Quick! get out your pitch forks and light your torches. I smell a Scamcom employee.

[Regent_of_the_Mask]

BBB doesn't matter anyways. They can pay them again to get back a perfect rating anyways.

[grailly]

I've never heard of BBB before, what do they do?

[soundslike]

BBB rates businesses based on how much money they pay them.

Its a scam. Its been proven a scam time and time again yet idiots still put their faith in it.

[grailly]

I read up a bit on BBB, it looks like they have no power, it's basically companies paying for a label to paste on their products...
also it's only for the states. I guess this doesn't change anything, so stop being proud, people.

[Megaton]

Yup, my dad worked for BBB for awhile. It's meaningless. All they do is get companies to pay them to be rated by the BBB, so they can flaunt it around as some kind of badge of honor. I was surprised to see how much emphasis people around here put on their ratings. It's a dying racket. My dad had said that most small businesses they targeted didn't even know what the BBB was.

[grailly]

People don't put emphasis on the BBB it's just that they want it to be hurting capcom so badly so they make it up to be an important corporation lol. I guess most didn't even know about the BBB before; my brother who has a masters degree in international business development never heard of it...

[specialguest]

Aside from the BBB scam, even if they get a grade of an F, who actually reviews Capcom or any game company's BBB score before buying a game? I think it's unfortunately irrelevant when it comes to the purchase of games.

[humbleopinion]

Exactly, nobody even heard about BBB nor do people pay them attention. This seems like another yet website seeking from hits running a crusade against a gaming company: in this case CinemaBlend even publicly admits they're on a crusade against Capcom.

As for the BBB itself, just for comparison:
Ubisoft hold a rank of A++ although there are 74 complaints against it compared to Capcom's 42. And remember it's ubisoft we're talking about with they're always-on DRM and previously the shoddy Starforce DRM...
http://www.bbb.org/greater-...

Sony Computer Entertainment on the other hand holds a rating of F:
http://www.bbb.org/greater-...

And before you say "well SCE had the YLOD and the network breach user leak fiasco", one should remember that The Xbox business had the even bigger RROD fiasco while they still retain a rating of A+:
http://www.bbb.org/western-...

So yeah... BBB ratings. That makes sense.

[Mirrikh]

With DLC publishers have found a way of charging an extra £20 chopping up there games. Some don't because of integrity others would stab you in the face for an extra £10. Capcom are standing in the carnage blood on their hands, clasping their face stabbing screwdriver proudly above their head, screeching 'YOU ENTITLED WHINERS, WHY DON'T YOU LOVE ME!'

The extra characters in SFXT would've been available to unlock by gaming ten years ago. I can't understand how they can say they didn't have time to finish pair play on the 360 when they had time to finish and get the DLC on the disc. Maybe more people would buy your game if it had double the characters the first time around.

These tactics are hurting gamers, they aren't to combat piracy, sales of good games are higher than ever, they're trying to gouge us and the force they're using is getting ridiculous.

[dericb11]

Can't wait till they make all DLC download only. No hard drive 360's, 4GB 360's and 20GB PS3's will complaint that Capcom used up to much space on their drives.

[grailly]

so right, lol
I don't know if I should be happy or not, but now there are less and less fanboys and console wars because they all became little whiny b*tches. I'm still not sure if it's a good thing.

[HunterRose]

I'm glad Capcom is getting some negative repercussions from their actions. Still, it's hard to take the author seriously when he brings up his disagreement with IGN and Pachter and their "entitled gamer" opinions. Especially since all the quotes he has from Pachter focus on reactions to EA, and not Capcom.

A lot of us are unhappy with what they said about entitlement, but don't try to spread misinformation like this, it makes all of us look bad.

[vortis]

Wasn't Pachter just generally saying all gamers who "whine" about the industry were being whiny? I don't think Pachter was being specific.

[Soldierone]

Pachter doesn't know what he is talking about half the time anyways....

[HunterRose]

@vortis: The article the author specifically references has Pachter talking about those upset with EA about ME3. The only generalization I saw was that gamers as a group are one of the most vocal on the internet, but he's not exactly wrong on that. And that because fans are vocal, companies take longer to make games so that fans are happy.

@soldierone: true true true.

[Deadpool616]

Soon there will be "DLC Guidelines" that all gaming companies will have to follow. Hopefully, before the next generation of gaming starts, we can set everything right for the consumers.

[PopRocks359]

As in regulations?

Well, fuck capitalism everyone!

[FlashXIII]

Might be asking for a bit too much but please the gaming gods that be, let this effect Capcom's stock and cost them money.

[dericb11]

This is why people need to slow down. Someone like this guy goes too far. If they lose money, people lose jobs. You would really cripple a company for DLC on a disc? Go away. You have went over the line.

[neogeo]

Yes we WANT people to lose jobs, but only the bad people involved. Sad thing is its only a few people or even 1.

Kinda like working for game stop..lots of good kids work there but got to act shitty just to keep there own jobs. I hate game stop management not the slaves.

[MidnytRain]

That's an unfortunate possibility, but let's not forget the wealth of other publishers who don't pull DLC stunts and still manage to stay afloat. Anyway, this is only going to go one of three ways: Capcom's attitude towards DLC
a) doesn't change
b) gets worse
c) gets better

I know which one I'D take.

[FlashXIII]

If their employees lost their jobs while I'd feel somewhat sorry for them it's really not my problem. Just like it isn't the employee's problem that the company they work for fucks over their fans.

If this cost Capcom money it'd show the power gamers can potentially have over the companies who will try anything these days to squeeze as much cash out of their fans as possible.

Besides the only people who deserve to lost their jobs for this are the upper management and PR people.. both of which I couldn't care less for.

[Godmars290]

They need to be at C if not D-.

[solidjun5]

Honestly, at least to me, they were a C when they first introduced the disc-lock BS in RE5. After the whole Street Fighter x tekken fiasco and now the whole exclusive mercenary map for pre-ordering RE6, I'd give them an F.

[Omnislash]

What they have done is bad business ethics and they deserve all the bad publicity they can get.

[CLOUD1983]

hehe deserve them right for all the locked content they have in their games and because they force u to pay for DLC to see a games true ending.. go fill some complaints for me too I am angry with them because they abandon "Breath of Fire" series so lower their score as much as possible :P

[Fatty]

Deservedly so.

[Incipio]

HA!

[neogeo]

What ever happen that great capcom of the old days?

[hano]

I respect the author. IGN and Patcher can eat ****

[rjgbyrne]

Surely they have to clearly STATE on the box that a game is incomplete. At least you get a proper endin in Mass Effect 3. Microsoft and Sony should be on top of them for this, except it sounds like Finy have a hand in it buying content to be locked. Capcom should be investigated for breaches by all parties as their software has been released incomplete and patches are essentially being bought as DLC. The sooner southpark do a parody on these C#!TS the better. Shame Capcom, shame!

[ziggurcat]

capcom's pretty bad, but if this was over DmC, then people really need to grow up.

[Skateboard]

B is too high. I would give Capcom a C-

[bobtheimpaler]

The only capcom games I own are SSF4, SSF4AE and MVC3. I was really disappointed with MVC3, and reluctantly paid for AE.

Outside of SSF4 they haven't made anything I'd consider decent for consoles this gen. I think we should all move along... Grasshopper Manufacture and Suda make the over-the-top Japanese games of yesteryear.

All Capcom have given us this gen is a load of mediocrity. Their greedy practices just make it worse.

[madcow60]

didn't buy a game from scatcom from a while, the list above really scares me.

how can a company be this greedy? after all the love they got from fans, who kept buying their games, it's really a shame to act like this, totally disrespecting all the fans out there.

take a street fighter fan,for example, that will have to pay for colors.

if only someone, before the dlc era, had dreamt of this...

there should be like a new label, on the game boxes, like 'FAIR DLC USE ', where studios would only make new DLC content, for extending the game, with fair prices.

as long as there isn't a single law protecting gamers, it will be worse, each month.

if gaming was a hobby mainly for 40-60 yo men, never would a customer accept this kind of practices, and soon there would be many laws protecting them. unfortunately, gaming is for, mainly, 7-40 yo people, that will have no other choices but being fffffffff-ed deeply, by these companies.

this capcom story is a sad but good lesson for us,gamers. from now on, I will carefully read all the reviews, and will prefer a good single player game, over one with multiplayer features, because I don't want to have a game with stupid passes, that will prevent me from playing my game, say, in 10 years.

when I grab my God of war 3 box, and can say 'I can play 100% of this game, even in 20 years, without internet, everything is in the box ', I feel really proud, and make me wanna to kiss all the Santa Monica guys, and say a big thanks.

wow, capcom guys, with your paying colors and ends, you look like a guy that wanna rape a little 10 yo girl: nothing will stop you.

for street fighter 7, don't forget to give your fans, for 60 bucks:
black and white game
10 seconds only rounds
health bar for only 2 hits
6 characters only
no vs matches
no internet play
no high kick or punch
no gamepad rumble
no combos
2 songs only
4 locations only
no possibility to decrease volumes
no training
no attacks showed with buttons layout
no d cross play

sure, all this will be corrected with a day one key, for only 29.99 bucks.

there are times when I feel like wanting to call someone 'you sun of a biiiiiiiiiiiiiii ', like now, for example.

I hope you will go bankruptcy, and get a download free elephant shit on your greedy faces.

[TrueStoryGuy]

Capcom won't take notice until their shares start to drop. It's nice that the people are pooling together to file complaints, but nothing will change unless the people stop paying for their games and DLC.

Just like all the endless bashing on Call Of Duty/Activision/Bobby Kotick, the people will continue to be sheep and pay.

[turgore]

Yeah their practices are terrible but what upsets me more are their games. Beside their fighters, all of them were disappointing in the past few years.

DEad Rising 1 and 2 were a mess with the timer.
Lost planet 2 was terrible.
Resident Evil 5 was a great dissapointment.
Asura's Wrath didn't fare well with critics.
Operation Racoon city was a disaster !
Dark Void and Bionic Commando were average at best.
DMC 4 was basically half a game, the second half was all backtracking !
Their HD collections have no effort put into them !

And now they bastardized DMC and outsourced lost planet to one of the crappiest devs of all time. Dragon Dogma better be good to make up for all their failures !

[maniacmayhem]

I wasn't aware that Asura's Wrath true ending would cost money.

That is insane, who ever made that decision must really hate video games or must think everyone are suckers. I truly hope no one bought that.

Is this what we have to look forward too. Companies making fake endings and then having the user pay to see what really happened?

you can count me out man.

[No FanS Land]

Standard and poor should rape Capcom's rating.

[knifefight]

Lisa: "Come to Homer's BBBQ. The extra B if for BYOBB.
What's *that* extra B for?"

Homer: "That's a typo."

[tigertron]

Capcom need at least a D for their actions.

[Elvis]

Meh.. I don't care about this rating, EA will always be A+ in my book.

[Elvis]

Oh!, stupid me.. I meant to say Capcom.

[LivingTribunal]

Didn't know this site existed. Thanks to them i'm filing my own complaint. I want this company to pay.

[Breadisgood]

I hope Cacpom finally starts to get the message, although I doubt they will. They've been steadily going down hill for a while now. Not only with the money grabbing, but with the way they just keep getting western devs to make sequels to their games and they're almost always garbage.

Japanese devs just don't seem to realise that western gamers do like Japanese games, that's why they got so big in the first place. Stop trying to make western games, stick to what you're good at.