200°

Game Console Failure Rates

Aug. 28, 2009 -- SquareTrade analyzed failure rates for over 16,000 new game consoles covered by SquareTrade Care Plans and found that the Wii experienced one-fourth of the common failures that the other systems have.

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squaretrade.com
Ron_Burgundy5339d ago

flopbox RRoD is a common occurrence

Muthafodder5339d ago

Ditto on the FlopBox...pure RROD

Chubear5338d ago

.. no seriously. After 68% failure rate in the first 18months on the market, MS view this as a win for sure.

user39158005338d ago

If you look at the data only 23.7% were faulty and half of it were due to RROD and it was covered with the warranty and therefore it should of been noted that the failure rates are about 11.6%, same as PS3. However, this are old data from the first 2 years of the gaming console and if you look at the consoles since the Jasper released from MS, then MS its the most reliable console of all three with less than 1% reported issues (fact). By the way 360 its not made in the USA dumb droids its made in China, but MS paid for the hardware distribution. There is no such thing as US made car in the USA for about 12 years now, and they all use spare parts and components made from another country, but assemble in the USA (fact). Now that you know wHat GOd HAS STATED, GO SUCK ON A device that stretches.

nightelfmohawk5338d ago

"Second, Microsoft’s policy may result in an underreporting of failures by Xbox 360 owners to SquareTrade, relative to the other two consoles. Because the RROD problem is so widely known to be covered by Microsoft’s warranty, we believe that more customers bypass SquareTrade and reported failures directly to the Microsoft. In a survey of SquareTrade customers with Xbox 360s conducted by email, SquareTrade found that over half of our customers who experienced a RROD error reported their problem directly to Microsoft without contacting SquareTrade. Email survey respondents tend to be a self-selecting group, so the data should be used directionally rather than definitively, particularly because we did not survey PS3 and Wii owners with the same question. With that caveat in mind, applying the survey data to the analysis shows that the Xbox 360 failure rate could be as high as 35%."

xaviertooth5338d ago

the world knows about 54.2%

xbox 360 it only does RROD!

xaviertooth5338d ago

???: *knock-knock!
ps3: who's there?
???: 54.2%
ps3: lol!

+ Show (3) more repliesLast reply 5338d ago
capital1player5339d ago

the 360 failure rate was like %50

Biggunz5339d ago

Squaretrade is a independent warranty company so they are only seeing a small portion of broken boxes considering M$ has a 3 year warranty.

It's safe to assume that the failure rate of the box is much higher then this.

cmrbe5339d ago

Because it's covered under warrenty. Read the article. I don't know why this article is posted again.

ChozenWoan5339d ago (Edited 5339d ago )

Actually 50% is refering to how many gamers knew someone who has had RROD, not the actual percentage of consoles that have suffered from RROD. It would be nice if MS released the actual numbers so that this debate would be squashed once and for all.

CryWolf5339d ago

More like 55.4% failure Rates with 360.

Real Gambler5339d ago

"we believe that more customers bypass SquareTrade and reported failures directly to the Microsoft. In a survey of SquareTrade customers with Xbox 360s conducted by email, SquareTrade found that over half of our customers who experienced a RROD error reported their problem directly to Microsoft without contacting SquareTrade."

What's interesting though, is the fact that for the PS3, they don't even mention YLoD!!! It probably fall under "other", but still, that's the only thing we hear about in most websites... For sure, based on Square Trade finding, YLoD doesn't look as bad as some articles you can read all over the place! As a proud owner of a day 1 PS3, this thing was starting to get me nervous, but I guess I can sleep thight!

shocky165338d ago (Edited 5338d ago )

Didn't know the PS3's was 10%, hope mine lasts *knocks wood*

Seems like the 360 is much lower then the 54% some people were shouting out.

UNCyrus5338d ago

This is where it pays to read the article... The 21% 360 failure rate was ONLY counting failures that were outside of the 3-year extended warranty... Therefore, NOT RROD within three years or E-74 for that matter.

The one thing that I was confused about was that there was a category where the PS3 had errors for "disk tray". There is no disk tray! Someone explain this?

HolyOrangeCows5338d ago (Edited 5338d ago )

You're trying too hard.
10% is a decent rate for computer related electronics.

This is quite an old article, btw.

Ausbo5338d ago

that 50% rate was a survey from game informer that included 5000 game informer readers. It is a survey that people could easily have lied about, that in no way reflects all of the 360 ownership.

With that said, it is probably closer to 30-33% which is still horrible.

My 360 has rroded once
and my friend is waiting for his 5th in the mail from MS.

However, i continue to play it, for the amazing game library that it has.

Viper75338d ago

Yellow light of death is quite rare malfunction among Ps3 gamers, it has sometimes something to do with overheating or it might be a problem with HDD or the things connecting ps3 to HDD making ps3 unable to read the hdd.

source for YLOD HDD
http://www.google.fi/search...

However discread errors have been sonys problem from days of the ps2, if not from the days of their first cd players. I remember quite a few friends telling me stories about how their portable cd players couldnt read the disks anymore.

source for ps2 discread errors
http://www.google.fi/search...

Sony really needs to fix the lasers of their products as its not really good to see similar defects product after product.

Bathyj5338d ago

Others might be gloating about 35% compared to 10%, but 10% is too high for a company that outputs the quality of Sony. Its good by comparison, but not good enough. I would think and hope they tried to sort alot of stuff out with the slim.

And I resent the phrase Yellow Light of Death, "insert colour" of Death is a registered trademark of Microsoft. Its their biggest exclusive.

evrfighter5338d ago

"And I resent the phrase Yellow Light of Death, "insert colour" of Death is a registered trademark of Microsoft. Its their biggest exclusive."

Well seeing as how M$ stole most of Sony's exclusives. It looks like Sony is out to steal M$'s biggest exclusive.

Real Gambler5338d ago

Don't worry too much about the 10% figure...

Acceptable failure rate in electronic products in 3%. But that's per YEAR... So basically, if you sell 100 microwaves, there's a good chance that 3 of them will fail the first year. Then, even if not as likely, you could expect 2.9 on the second year. Then 2.8 more on the third year.

Now, if I call all 100 owners after 3 years, I will get 9 unhappy people (or 9%). Sure enough, for a microwave, it's much less than that... Yes, 3% will fail the first year (typical electronic component failure, bad assembly, etc), but after that, they will likely last forever, since they only are used a few minutes a day. PC and game consoles are another story though... They get abused... The only other electronic device in your house that get abused more, is likely your tv set. Most home have many, so luckily, hours are split among them. But take a quick survey in your family and friends. Ask 33 of them if they had a TV failure after buying a tv within 1 year, 2 year and 3 years. Out of 33, I'm sure you'll find 1, 2 or even 3! So, sleep thight!

NegativeCreepWA5338d ago

I've never had a RROD, but I've had a lot of consoles die from disc read errors.
1 ps1
3 ps2s
3 xboxs
2 360s
All died from disc read errors. I get a two year warranty with every console I buy for this reason.

KRUSSIDULL5338d ago

11.7% Failure rate and 23.7% for Xbox 360 with RRoD included. Stop spining Microsoft haters you fail.

Mini Mario5338d ago (Edited 5338d ago )

Holy crap, almost 1 in 4 ratio failure rate for the 360. And i thought the wii was the inferior console>?

+ Show (13) more repliesLast reply 5338d ago
PimpHandHappy5339d ago

yea right

MS has spent over a billion on RROD with the extended warranty! They have the numbers and THEY KNOW they CAN NOT release em!

CryWolf5339d ago

I think only reasons why people are still getting 360 even with the high failure rates are because it a cheap console and its American made by Microsoft if this was anyother normal company it wouldn't have a chance in hell like the Phantom console.

kyiren5339d ago

Just like the cars here for so many years are crap you may find 1 or 2 that are good but for the most part american cars are crap. just like the 360 made in america with a built in timer to just fail so you have to buy another. thats why i stick with imports they never break down or i should say the % is way lower.

CryWolf5338d ago

You know what i mean, 360 was made by MS company first before china started to mass production in facility.

RJ920095338d ago

know what the gamecube ps2 and xbox failure rates are i had 2 gamecube's 2 ps2 and 3 xbox last gen lol this gen 1 ps3 2 wii and 13 360 lol

NotSoSilentBob5338d ago

13? And you went back and got more after the 5th? Im guessing most of those are RROD/Warranty boxes?

RJ920095338d ago

had most of them fixed for free lol but i did buy the red xbox 360 i love red lol o i see i got a disagree lol sad but true 360 hardwere suck's but it has some great game's on it lol

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280°

Sarah Bond dodges questions on Xbox studio closures

While on stage with Dina Bass at The Bloomberg Technology Summit the President of Xbox, Sarah Bond, was asked about the Xbox studio closures of Arkane Austin, Tango Gameworks, Alpha Dog, and Roundhouse Studios

14h ago
ApocalypseShadow11h ago

Of course she did. She's part of the problem and will just tow the company line.

VenomUK9h ago(Edited 9h ago)

Bloomberg’s Dina Bass could barely read her scripted question without looking at her notes, whilst Sarah Bond who WAS expecting the question spoke without saying anything of substance or answering the question in any meaningful way. Clearly she’s had the same expert PR training as Phil, but this avoidance was disrespectful. In time the short-sighted decision to shut down Tango Gameworks will be seen as of the most notorious examples why Phil Spencer messed up his tenure in charge of Xbox. That’s a fully built out talented team that could’ve been put to work on any project.

Additionally, Phil Spencer should not be using Sarah Bond as a patsy for his mistakes- he should be answering that question.

gleepot7h ago

I think you are all really overselling Tangos value. Hi-Fi rush was a lot of fun. Ghostwire was incredibly dull. Evil within 1 and 2 were just okay.

lucasnooker6h ago

Evil within 2 was incredibly under rated. I thought that game was surprisingly good

NotoriousWhiz3h ago

Someone else said it best. I don't think it was a Phil decision. It was most likely a Satya decision. I think Microsoft is done giving out free money to Xbox.

Cacabunga1h ago

people please boycott Activision Bethesda next release and support Hellblade.
these people mus understand that they cannot treat their fans and employees that way.
scumbags.

+ Show (1) more replyLast reply 1h ago
XiNatsuDragnel10h ago

Yikes you don't help Sarah 😬 making a problem worse

Christopher9h ago

She's playing her role. There's absolutely nothing any of them can say other than the truth, this is about profit margins and not quality, so they just don't answer anything and wait for gamers to forget.

zaanan12m ago

Meet the new boss, same as the old boss

Hofstaderman10h ago

Like a deer caught in the headlights.....

notachance9h ago

I always wondered why xbox had multiple leaders with similar titles like Phil Spencer, Matt Booty, and Sarah Bond, like, how many heads do you actually need?

Seems to me it would be more cost efficient to cut 2 of them instead of all those studios.

DarXyde8h ago

Frankly, I suspect she is the most competent of them. I don't mean that I like her more, I mean that she's the best at articulating herself and giving the talking points MS wants to give. The others are starting to sound more like her than her sounding like any of them.

Are any of these people "responsible" for what's happening? No. This reeks of Nadella. But that being said, I don't see any of the Xbox heads stepping down in protest.

"Don't shoot the messenger", sure, but at the same time, the messengers don't seem to take umbrage with the message. Not enough to remove themselves from it, anyway.

RpgSama1h ago

Dude, 100%, forgot Major Nelson and Aaron Greenberg, like what is the point for all these suits? They have more C-level executives than games released in a generation.

This is just so they can all pass along the hot potato one at a time and in between all of them can say a lot without actually saying anything, misinformation at its finest.

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70°

The Games Industry Continues To Wonder What Is The Point Of Its Own Existence

While many gaming layoffs are cruel, Tango Gameworks being culled after Hi-Fi Rush doesn't even make sense.

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thegamer.com
Psychonaut8520h ago

Good read. I think the point is important. Cuz the message it sends is, make a bad game? Well shut you down. Make a good game? We still might shut you down. How the fuck are you supposed to feel any sense of job security under those conditions. The level of core incompetence at play in the upper levels of this industry is staggering. This is common sense shit. You can’t chase trends on a 2 year cycle when games take fucking 6-8 years to make. Just let artists fucking art for gods sake. They don’t understand the basic principle that they’re all haggling for the same slice of fucking pie and the market will not bear it. Find a different fucking pie.

TiredGamer17h ago(Edited 16h ago)

Might be a great game but it clearly did not make enough money to justify having the team make another game (under the MS umbrella).

It's never been just about whether your game is good or bad. The industry is full of great/underrated games that have a cult following or critical acclaim, but that fail to make great sales. Sad but true. It's a high stakes game, and at the end of the day, companies have to be profitable and make profitable investments. At the very least, there has to be the expectation of a long-term profit even if not profitable today. That goes for anything, no matter if the company is gigantic or a tiny mom-and-pop. We don't have to like it, but our buying habits played a hand in creating this monster.

I will keep harping that the industry has overreached its actual market and that it will implode. That implosion is already starting.

ApocalypseShadow12h ago

I partially agree with what you're saying in that companies need to sell well to make it in the industry. Something I've said again and again. Sony and Nintendo understand this about gaming by selling the game for as long as you can, then drop it on a service for additional revenue. It's why you won't see Sony and Nintendo expensively developed games on a service day one. It doesn't make business sense to do so.

The thing is about Tango is that they weren't given a chance after the acquisition when their game was shadow dropped on a console where gamers are told to not buy games but to rent them on a service for pennies. That kills day one sales even for small indie like developers who have big budgets for their company size.

Microsoft destroyed them in favor of pushing their services over investing in these developers futures or their games they created.

P_Bomb14h ago

“…make a bad game? Well shut you down. Make a good game? We still might shut you down.”

I got chills. It shouldn’t have come to this.

60°

Interview on Fallout 4 with the Actor for Nick Valentine, Codsworth & Mr Handy (Stephen Russell)

Interview with Stephen Russell, Actor for (Nick Valentine, Codsworth, My Handy) in Fallout 4 which is a vast open world role playing game set in the apocalyptic wastes of Boston, the Commonwealth. The career goes further with other Bethesda games from Starfield to Prey to The Elder Scrolls V: Skyrim.

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gamerheadquarters.com