860°

PSA: Paypal Just Did a Mass Chargeback on PSN Transactions

If your Playstation account has been suspended, this might be why.

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kotaku.co.uk
gangsta_red2510d ago

Damn that sucks! Hopefully sony can get their service sorted out soon. Nothing worse than someone messing with your money.

trouble_bubble2510d ago

Sounds like it's a paypal issue not Sony. Sony didn't do the chargeback, PayPal did. Article states Sony has contacted them as to wtf.

gangsta_red2510d ago

Reading the update Paypal is saying it's actually on Sony's end...regardless it sux

trouble_bubble2510d ago

Hmm, yeah the latest update says PayPal is now saying it's a Sony thing, to do with limits on their GDP account or something. I don't even know what that means, but a goof's a goof.

DARK_WOLF2509d ago

One of the many examples of why xbox live is better than psn.

Its undeniable.

2509d ago
rainslacker2509d ago

paypal has limits on commercial retailers or accounts, and the companies need to resubmit their compliance and licenses on a regular basis. If they don't, then they can be limited in how much they're allowed to get in charges. This is an automated process on Paypal's end, and I have had it happen to me with my business. It was quickly resolved, and the money got back to where it was supposed to go, as charge back money doesn't go immediately back to the customer.

This is actually true of any retailer that accepts credit cards, as they are usually given a limit without making sure they have their licenses. It's done so companies can't just skirt showing their revenues. In the case of Paypal, if you have a certain amount of revenue, you do have to have your own CC processing service, as the CC companies require it.

Sony and Paypal will likely be able to sort this out pretty quickly to see what charge backs are because of Sony exceeding their limit, and which one's are actually charge backs, and hopefully it doesn't affect customers for too long, if it has at all.

Zeref2509d ago

why is it always sony that has these types off issues?

ThanatosDMC2509d ago

From what I noticed on my Paypal account a few weeks ago is that Paypal added something called Paypal Balance to people like me who used to have only Paypal Credit. Paypal screwed us by making the Paypal Balance the preferred payment method on preapproved purchases. The option for "Funding Source" for the merchant "Sony Interactive Entertainment Network America LLC" only had the option for Paypal Balance instead of the old Paypal Credit. Paypal Credit disappeared. Since people like me didnt have money on Paypal Balance, money ended up being immediately taken out of my checking account with my bank. My bank blocked it because it was odd. Sony didnt get there's money so my SEN account was jack full of missed charges. It's fixed now. Paypal Reinstated Paypal Credit as a Funding Source for merchants.

If anyone wants to know the fix, login to Paypal. Click Wallet. Make Paypal Credit your preferred way to pay. Click the gear icon next to logout. Click Payments on the tab selection. Click "manage pre-approved payments". Click any merchant's name that has the most recent date, in this case Sony Interactive Entertainment Network America LLC. Change Backup Funding Source to Paypal Credit. Done. You can now buy digital games and pay it later.

+ Show (4) more repliesLast reply 2509d ago
ocelot072510d ago

It's not a Sony issue. Paypal for what ever reason (most likely a bug in the system) have initiated a charge back on a lot PSN transactions. By doing this people accounts are being auto banned due to this Paypal issue. Sony now have to work with paypal to sort this issue out and re-instate a lot of PSN accounts.

ziggurcat2510d ago

I'll have to try, and buy something to see if I am affected by Paypal's goof.

ocelot072510d ago

@ziggurcat just log into your PS4/PS3/Vita. If you are able to sign in and connect online. You should be fine if you can't connect then your account maybe banned and will have to contact Sony.

nitus102509d ago

@ocelot07

No problem logging into PSN so it looks like my account is fine. I have also been playing online for quite a few hours without a problem.

LandoCalrissiano2510d ago

Wow, people on this site are assholes aren't they? In what way is anything what you said disagreeable?

BLAKHOODe2510d ago

Don't put any thought into it.
There are people on this site (and others) who get there kick out of down-voting everything.
Whatever makes them happy.

LandoCalrissiano2509d ago

@blakhoode,

Yeah seriously! People will down vote before anything else. Why do you think Facebook never had it? They knew this was why. Take the cod: iw video for example, so much down vote yet still one the top selling games for 2017 (when it came out last year).

rocketpanda2509d ago

Don't bother with the upvotes or downvotes! Anything negative towards Sony will result in downvotes even if you bring up valid points. Diehards will take no heed of your points, unless you talk trash about rival companies and praise on how faultless Sony is.

2509d ago
+ Show (2) more repliesLast reply 2509d ago
TripleCs2510d ago

Crap like this is why I will continue you to buy my games physically as long as I'm alive especially after dealing with Sony's customer service and Sony not allowing me to get a refund on a pre-order made. No thank you!

I honestly can't fathom why anyone would wanna go all digital .. Going digital just makes it easier for companies to screw you and gives them more power over you.

gangsta_red2510d ago

I personally have not had any problems using paypal to make purchases on PSN so far, hopefully this is just some isolated incidents/ There are a lot of perks with going digital I have experienced.

I used to love just having a physical copy but not only did I find it unnecessarily a waste of space but having digital copies ready to go from your HDD was just more of a convenience. I find myself just having a physical copy of games I rent nowadays.

There are definitely pros and cons with both.

I am sure a situation like this will be resolved soon from either Sony or Paypal.

EatCrow2509d ago

I prefer digital for its convenience but youre absolutely right regardless of my preference.

Really baffles me why so many sony fans are huge fans of digital gaming on pc.

jaycptza2509d ago

I work in payment operations. It's not SONYs fault charge backs can only be initiated by the "account holder" or the banking institution.

fenome2509d ago

Yeah it does! I'm glad I don't use PayPal.

+ Show (3) more repliesLast reply 2509d ago
tyasia02510d ago (Edited 2510d ago )

Is this even true? I can't find any information about this on either the UK/EU PlayStation forums or on Paypal. In fact this seems to be the only article on the internet talking about this.

monkey6022510d ago

There are a number of users complaining about bans on forums and fan pages. Seems to be real

tyasia02510d ago

Do you have a link? Because I can't find anything at all that relates to this issue

monkey6022510d ago

There's a couple Facebook groups I'm in and a lot of people posting screenshots of their ban message

TWB2509d ago

Oh, I just realized I saw a few posts on PS4 subreddit about mysterious bans day or two ago. This could be the reason...

Kiwi662509d ago

Maybe you should search outside of those areas to find out about it

KwietStorm_BLM2510d ago

I was literally just about to buy something through paypal -__-

DigitalRaptor2509d ago

I'm going to buy PSN cards for my purchases going forward.

rainslacker2509d ago (Edited 2509d ago )

I used to use a rechargeable CC. Been doing this for all online purchases since I had my identity stolen a while ago. But lately, I have to buy PSN cards from Amazon for instant delivery, and use those. After I moved, Sony won't let me use a credit card on PSN for some reason, even though I've never had a problem or complaint about any purchase I've made on it. Think it's because I updated my address, and I never bothered to call customer service to remedy the issue. Read that if you change your CC they do this sometimes, which I did since it was more convienant to reload a different card where I moved to, but it's been a hassle.

I think it's one of those things that Sony is being overzealous on trying to prevent fraud. I'm curious how many people just get frustrated and give up, thus causing them to lose revenue. Charge backs aren't that big of a deal for digital content, because they aren't losing anything really, so it makes little sense to be so protective. I'd imagine it'd be easy to remedy though.

Show all comments (74)
180°

Xbox No Longer Has Its Head In The Game

Microsoft & Xbox have shut down Arkane Austin and Tango Gameworks to lay off more workers, insinuating that they're not in the game anymore.

XiNatsuDragnel2d ago

They're headless for a long time because closing tango isn't exactly a good move

PapaBop1d 10h ago

Ever since that cringe Kinect reveal they've never been the same. They used to make some amazing games and do great deals with third parties Early on in the 360 era they had games like Chromehounds and Shadowrun, both well ahead of their time. Now instead of nurturing their studios, they'd rather gaslight gamers and throw billions on pre existing studios. Not sure how Spencer is still in a job, I wouldn't trust him to organise a piss-up in a brewery.

Father__Merrin1d 10h ago

We've said all along Spencer needs to go. I wish xbox went back to xbox only with new gears fable forza halo releases lots of third party releases

Those early rainbow 6 Vegas days and phantasy star universe are gone forever

S2Killinit1d 7h ago

MS has its head in the game but the game they are playing is something different from what console gamers expect from a platform. MS’s end game has always been to use the xbox as a trojan horse.

XiNatsuDragnel1d 4h ago

Lol that's funny well this plan they have isn't working homie

1Victor2d ago

“Acquisitions always come with cuts”

343 trillion points shield activated
343 trillion percent damage negate activated
All damage reduced to 1 for 343 trillion turns.
MICROSOFT DEFENSE FORCE IS A GO

Tacoboto2d ago

Especially for Microsoft, when Booty pretty much said they didn't know how to handle that many studios.

Why even make the acquisition then.

-Foxtrot2d ago

Didn’t they make the swipe for Bethesda when Sony wanted like 6 months exclusiveness for Starfield

It’s like…chill, you got Rise of the Tomb Raider for a year.

romulus232d ago

Do they always come with senseless cuts becasue that's exactly what cutting Tango was, senseless.

H92d ago

Everyone's acting now that game companies care about games and Xbox is committing the Ultimate betrayal, they are all like this and you have just been quiet about it for far too long

Nuclearmoon2d ago

I wonder if Microsoft do pull out of the console market that it might open the door for valve to relaunch the Steambox. Competition is good for the industry but Microsoft don't even seem to be trying anymore.

UltimateOwnage1d 22h ago

Steam / Valve are one of the few truly pro-consumer bright spots in gaming right now. Thankfully.

Jingsing10h ago

From all the money Valve make from Steam they reinvest almost 0 into creating new AAA titles for the PC platform, Absolutely no giving nothing back in that regard. Wake up.

jwillj2k42d ago (Edited 2d ago )

“Your game has won some pretty significant awards and is a show piece for where we want to go in the future.”

1 hour later.

“We’re gonna have to let you go. You can’t cover our 100 billion dollar acquisition. Oh and take your awards too 👍🏾”

Show all comments (30)
70°

Sega's Profits Are Up, But It's Mostly Down To Pachislots

Sega has released its financial statement for the 2023-24 fiscal year, and profits may be up, but it's mostly not down to video games.

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techraptor.net
90°

Microsoft Opening Xbox Mobile Game Store in July

The Xbox brand is expanding, as an Xbox mobile game store is opening this coming July where Microsoft will brings its "first-party portfolio."

Jin_Sakai3d ago (Edited 3d ago )

“Bond adds that they will start on the web”

This will go nowhere.

Nice knowing you Xbox. This is what happens when the house never gets cleaned.

MrDead3d ago

The only this MS is expanding is the amount of feculence it sprays on everyone who just want to enjoy gaming and make games.

The best thing MS can do for the gaming industry is leave and never return.

XiNatsuDragnel3d ago

Good luck with this even it might not succeed.

Show all comments (7)