580°

Accusations Levelled At Sony For Targeting No Man’s Sky Refund Hunters

New NMS controversy unfolds, as refunders get blocked by Customer Support.

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thewolfhall.com
UCForce2788d ago (Edited 2788d ago )

This need to be noted. And "sign" Sony refund policy is never that good. Their policy is very strict. Now i know why people never touch their refund policy.

20live2788d ago

Sony has not said anything or has even responded to this , if you head over to NeoGAF a substantial amount have them have complained of the same problem , and all of them had the same issue of blocked ids. Doesn't make sense though why would Sony alienate it's fan base.

UCForce2788d ago (Edited 2788d ago )

Yes, I did read it. And I read their policy about 4 months ago. It's nothing new for sure, but it need to be addressed.

UCForce2788d ago (Edited 2787d ago )

Before this article approve, "deep breath and release" How can I say this ? People going to say this : "Oh no, Sony is so evil that why nobody never care about them. Glory to MS and our lord savior Phil Spencer" that where I think people are going to say it. I can overthinking about it. Ugh 😑. Well, in the end, that what happened when you made mistakes and people laugh at you, Sony. But I'm still with PS community and brand no matter how tough is it. People going to say I'm the Sony fanboy. Well, I admit myself a fanboy since the beginning, but I never think Sony is perfect. The reason why I'm still with PS because I believe Sony does need community no matter how arrogant or ignorant they are. They always need consumers feedback even it's going to be harsh for them to listen.

Edit : @Comcertoine and @CurbStompin Well, that's how is it.

Edit #2 : Easy these @Nix, I get what you are saying.

Concertoine2787d ago

@UCForce

No company is without its faults. All of the big 3 have their strengths and weaknesses.

CurbStompin2787d ago Show
nix2787d ago (Edited 2787d ago )

It's a chat block. Stop getting your panties riled up, UCForce.

And yes, i did assume your gender.

yomfweeee2787d ago

40 million+ PS4 owners and literally less than 10 people on neogaf said they were blocked. How is that substantial in any possible way? 350 posts of people bitching about totally unrelated things... but none of them actually had the issue themselves.

2 of them never even got refunds.
1 of them admitted he never even requested a refund, but he did contact them a bunch of times.
1 of them was specifically told he was blocked for contacting chat support too much in a 1 day period.
1 of them only tried to cancel a South Park pre-order.

And to be clear, they simply couldn't get chat support temporarily. They could easily pick up the phone and get help.

LordMaim2787d ago

I got a refund for Kerbal Space Program on PS4 when it started continuously corrupting my game save.
I'm still able to get customer support.
The validity of this claim is questionable.

Artemidorus2787d ago

I know this might be difficult to understand but Sony are after your money.

mikeslemonade2787d ago

Good you scalpers don't deserve a refund.

Crazyglues2786d ago (Edited 2786d ago )

@20live

Actually it makes perfect sense, one, is because Sony is stupid... proof of that stupidity... Example 1: when people first started losing there jobs because of the huge crisis in the job market where companies where just laying people off left and right, Sony decided to change it's hiring policy... And I quote, "if you have not been working for a few months or got laid off from a previous job, you could not work at Sony --(the thinking was you are a loser, bad worker, and would be too hard to train as you have been out of the work place too long)-- yes very stupid, I mean how can you get back to work if the stupid companies won't hire you because your not working, but that's Sony's corp thinking... --- if you never worked in corporate America then I understand if you don't get this, because corporate America is some of the stupidest people on the planet.

Now because Sony is a corporation, they make stupid policies and put them in place, so you asking for a refund for a game, to Sony- makes you a loser who complains a lot, and it's better not to deal with you, because you will never be happy and be a huge waste of time... Again Sony's stupid Thinking...

So until Gamers stop being silly and force Sony to change it's Game policy they will continue to do it, because there is no down side...

Some stories will be posted, and some people will defend Sony- even though they have never had the problem or had to deal with the customer support, so in the end no down side... Nothing will happen, Gamers who didn't ask for a refund will continue to buy and support Sony until they run into the same problem.... So basically the masses will never help change the policy because only a few at a time will ever be upset, and the number is too small for Sony to even care...

Long story short, the Gaming public is too stupid to understand why this is a problem for everyone so it will never change, if EA Origin can have a policy where you can return any game for any reason with in the first 24 hours, (that's digital games too) why can't Sony, simple answer because Sony doesn't give a F_ck and they really don't care... :( No seriously, they could careless about a few gamers being upset. Until they start to take a hit on sale numbers, they really don't care about what you have to say.

+ Show (7) more repliesLast reply 2786d ago
lelo2play2787d ago ShowReplies(2)
_-EDMIX-_2787d ago

I'm not really sure how strict they are because I rarely Ever returned anything purchased from a digital platform many times it's because I usually purchase things on sale or discounted etc.

KillZallthebeast2787d ago

UCForce....
How did you edit your post and still manage to have typos and errors. You sound bitter but the way you struggle with the english language cuts me deeper

+ Show (1) more replyLast reply 2786d ago
UCForce2788d ago (Edited 2788d ago )

For me, I barely buy any on their digital store. The only I buy digital on PSN is some good games like Transformers Devastation, Lord of the Fallen and few others. But I do understand why people hate Sony Refunds Policy which I agree and this need to be addressed. Otherwise Sony going to face a lot of backslash.

Edit : For me, I never faced this issue before. But I do understand why other people faced this.

MasterCornholio2787d ago (Edited 2787d ago )

"It’s unclear at this point that the refunds are actually the reason for the ID blocks, however it does seem like a report worth investigating. "

I'd like to know more about this. It would be great if Sony gives us an explanation.

UCForce2787d ago

Thank you for approve this article. Because this need to deal with sooner than later.

MasterCornholio2787d ago

I really hope its some stupid bug thats doing this.

Christopher2787d ago

If the users requested a charge back on their cc used to by the game, Sony may internally "ban" the account seeing as its their policy to do as such since people have done this to get free games in the past.

If otherwise, and the users weren't rude or offensive, not sure why Sony would block.

I will say, though, it's the Internet. People don't need proof to bring accusations and people love jumping on hate bandwagons. Sony's Customer Service has always felt lacking to me, but blocking IDs just for asking for a refund seems unlikely, though possible, to me.

MasterCornholio2787d ago

I agree that there's probably more to the story than what we are seeing.

freshslicepizza2787d ago

Hopefully it gets solved either way. We all know the Internet thrives on gossip and heresy but it does seem more than coincidental.

ziggurcat2786d ago

"If otherwise, and the users weren't rude or offensive, not sure why Sony would block."

rudeness would probably be the only thing I can think of where they'd block anyone. there have been a lot of irrationally enraged comments against this game, and its developer since the launch of the game - mostly, IMO, are derived from a complete lack of understanding/research on what the game was about. it wouldn't surprise me if people just got unnecessarily irate, and started yelling at the employee on the other end.

milohighclub2786d ago (Edited 2786d ago )

I have no proof for you but I assure you I got banned just for asking for a refund. I wasn't rude (obvs. I still want my refund. lol) they refused I questioned it and stated that it's everywhere online that people are actually getting refunds. they told me to seek legal representation if I wasn't happy and ended the chat. I found them to be so rude about it all that I took their advice and went to trading standards and reported both sony and hello games for false advertising and breach of consumer rights. two week later HG start getting investigated for false advertising. thought it was pretty funny.

+ Show (1) more replyLast reply 2786d ago
yomfweeee2787d ago

If you do a simple google search, you will find many people complaining about this in past years. If you contact Chat support too much, they will block you and tell you to call.

Whether that is a good policy or not, it has nothing to do with NMS.

UCForce2787d ago (Edited 2787d ago )

Read the article about it.

Edit : Dude, whatever happened, we need to deal with this sooner than later.

yomfweeee2787d ago

What article? The one we one we are all responding to? I read it. All it does it point to a bunch of whiners on neogaf. Yes, their chat support was blocked supposedly.

Now, please like I said... do a google search. This isn't new. You contact chat support too much, they might block you. They want you to pick up the phone and call. If you think that is a so disgusting, then so be it.

But it isn't Sony targetting NMS refund hunters.

yomfweeee2787d ago

Deal with what? A few random people got their chat blocked temporarily. OMG END OF THE WORLD.

uth112787d ago

After all the false stories of Sony issuing NMS refunds hit, I'm sure they were inundated with "persistent" people demanding a refund, and I'm sure not all of them were polite, so it wouldn't surprise me if many of them got chat-blocked

OB1Biker2786d ago

If you Google it, you can find anything you want to find. Like Google that or this console is broken and you ll find just that.

milohighclub2786d ago

I contacted chat once and was polite and got the rudest staff member and blocked from chat because I asked for a refund based on false advertising. they said no and told me to seek legal rep. then they ended the chat and blocked me. no one told me to call or owt just blocked with no notice.

+ Show (1) more replyLast reply 2786d ago
Aenea2787d ago

PSN ID *chat* blocks. They can still use their account tho.

But, granted, it seems odd as all heck. This shouldn't be happening at all, then don't give a refund at all if you don't like to do it, don't punish people for using it by refusing other refunds...

Also never liked the idea of having to pay before you even receive a game tho, in the EU they only charge you a few (2 I believe) days before the release/pre-download...

milohighclub2786d ago

not any more man, you have to pay when you pre order now. I will never pre order a game from them again because of this. sony have become arseholes this gen.

Aenea2786d ago

Oddly enough it's not for all pre-orders, like they have a select number of title they are afraid of will get canceled...

Maybe we need to start avoiding those! Besides, I usually always buy physical and can pre-order those without paying right away so I'm good :)

milohighclub2786d ago

yeah good call. well tbh after this, I've kinda been put off sony a bit. I've been a sony gamer almost exclusively since ps1, after how rude they were to me when I tried to get this refunded and the way they have handled this situation I have really been put off them. in fact a few of the practices this gen have made me question them. them acting this way is only gonna hurt indie devs. I mean, knowing that I can't refund a game even if they devs broke the law and miss sold the product means I will no longer purchase new games from psn. meaning non of the games I buy will be indie. i'll just wait for them to go on + it'll happen eventually for most games worth playing. i'm going pre owned only from now on, i'd rather support a store that will allow me my rights as a consumer.

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60°

Where is Project 007, and could it appear at Summer Game Fest?

We’re yet to see more from new James Bond game Project 007, but I hope that the Hitman devs’ next title will be shown at Summer Game Fest.

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theloadout.com
50°

NACON presented a very ambitious Gaming line-up during the Big Ben Week 2024 event

"The 7th edition of Bigben Week has been taking place in the heart of Paris since the beginning of the week.

Journalists and international partners have been invited to explore the exclusive new entries in NACON's future catalogue of games and accessories. The design and development teams and studios are also there to discuss their latest innovative projects with visitors." - NACON.

210°

Why Microsoft Putting Black Ops 6 On Game Pass Is The Ultimate Test

By putting Black Ops 6 on Game Pass, Microsoft plans to gauge its growth, pricing, and monetization changes, at the cost of less game sales.

rlow112h ago

If they have follow up games that are bangers, then this strategy will work. But if it’s Call of Duty followed another dead period then it won’t last.

crazyCoconuts9h ago

From MS financial perspective I think it may be the opposite.
A year of GamePass on PC is less than the price of two full price games. For all the people that would have bought COD for $70 but instead started subbing for GP, MS will get an extra $50/year which is good.
However, for each banger that MS puts out, that's lost potential revenue because the GP sub won't need to buy it.
So it only makes sense where the new GP customers would have otherwise not spent more money with MS... Which is the case if MS puts out low quality shovelware.

rlow17h ago

If you’re looking at the short term you are correct. But if Xbox can have multiple bangers then subscriptions should increase. Which is what they want, recurring revenue.

Sonic18819h ago

I don't see it working if Call of Duty makes less money and profits over time from gamepass 🤔

blackblades8h ago

I dont understand why have it on it when we all know it sells with the name alone. Seems stupid to lose so much sales and $ just to have it on game pass. They basically shooting themselves in the foot with a already injured foot from all the other times they shoot themselves in the foot.

CrashMania7h ago

@blackblades, that's my exact point, even on xbox where most software sells poorly CoD still sells millions, but the thing is, if you don't put it on GP you kinda shatter the whole idea they've build GP up to be, they've dug this hole themselves.

I think it might tick up subscribers a bit, but warzone is already free and gets millions of players regardless of GP. But where will those extra subs come from? Xbox sales are dropping like a rock, PC gamers are very firmly rooted in Steam and will just buy it there.

Tacoboto7h ago

@black

If they don't include it on Game Pass, they lose the claim of First-Party Day-One on Game Pass, and thus would begin the slippery slope of what's-ok-to-not-include and the devaluing of the service, and further sinking Microsoft/Xbox's already tarnished reputation.

Stuck between a rock and a hard place and this move buys them time to work out more future-math.

crazyCoconuts6h ago

I still expect a price increase in GP to compensate but who knows. With all the factors in play like COD points there are too many variables for someone on the outside to predict what will happen. I assume they have a forecast model where this all looks peachy.

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Garethvk11h ago

When the game does not hit 1 Billion in revenue in under two weeks they will wonder why and the next thing you know; Season Updates will no longer be free.

Noskypeno10h ago

Yup, the CEO needs a new yacht and private jet

Abear218h ago

Yeah I expect paid DLC and season pass in your face, now you are buying for a game you are renting

purple10110h ago

subscribers go up, execs celebrate win, get bonus, price goes up, subscribers go down,

execs dont care, got their bonus,

MrDead9h ago

If it works CEOs and shareholders get a payday and if it doesn't even more studios get closed by MS so CEOs and shareholders get a payday.

Elda8h ago

It will sell on PC & PS but as long as COD is for rent on Gamepass it will not sell well on the XB platform. Most folks such as myself that like COD just for the campaign would rather rent it for that month instead of paying $70 plus tax for the game.

IAMRealHooman8h ago

Your smart.
its 70 for base plus 10 to 20 for a season pass plus another 30 for there better season pass,

darthv728h ago

...now you are finally getting how to use GP. No commitments, just play what is offered. if you like it so much and want to keep a copy for yourself... you can buy it when you want to. I used to buy games based on if they looked appealing and have been burned many times on things. With this, I can try before I buy. And I have actually bought several games after having rented them in the service. It literally is like the old days of renting only you get the whole store instead of pay per rental.

Elda8h ago

I've been knowing how to use Gamepass. I sub the service yearly & I play games on the service that I don't have to pay the full price for such as Persona 3:Reload. I mostly play & pay for games on my PS5 but if a game lands on GP that I'm interested in playing & I don't have to buy a copy for the PS5 I'll definitely play it on Gamepass.

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