110°

Valve Explains Why Steam Customer Service Is Still Terrible

Mrs Nesbitt from GamersFTW writes: "Valve big-wig Erik Johnson stated that their customer service team is still not up to standard. Having promised at the beginning of 2015 that this was going to be their main priority, it seems the super-company are still having teething issues."

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steamed.kotaku.com
Yukes3147d ago

Admission is always good, but now maybe, you know, sort it out?

freshslicepizza3146d ago

does microsoft, sony and nintendo allow returns of digital games if you don't like it?

HRD_Games3147d ago

This could be due to the increase tickets because of the refund policy.

Gh05t3146d ago

This has been a problem long before they did the refunding, that just made it worse.

djplonker3147d ago

I got my account stolen around the time of tht stupid security problem they had with the reset password glitch... Guess who still hasn't got an email from support more than 3 months later O.o

I literally gave up I will just pirate the games I lost back and try another client (not origin).

MrsNesbitt3147d ago

That's so bad! I hope it gets sorted out soon for you!

AnotherProGamer3146d ago

Origin is a good client and actually has good customer support, don't know why you don't want it

Shillmeister3147d ago

It seems that despite great deals and sales, Steam still isn't quite an (overall) brilliant service, or at least not as much as some fans say it is! Gotta backup those deals with the customer services Steam!

MrsNesbitt3146d ago

The way they are run it is important users feel comfortable contacting them; especially with purchases and errors. Bad form.

iamgoatman3146d ago

Their sales aren't even very good anymore, more or less the same stuff every year at varying amounts of discount with numerous developers every sale trying to pull a fast one *cough*Rockstar*cough*. You can normally get better deals from the smaller DD sites now anyway.

110°

Steam Account Transfer Via Will on Death is Not Permitted, Valve Confirms

In case you were curious, a Steam account transfer via will is not permitted according to an official response from Valve.

anast19h ago

The games are theirs. People just pay to ride the ride.

Skuletor2h ago

Would be nice if the article's writer looked into and reported whether other digital game libraries could be transferred over via will (Xbox, Playstation, Nintendo, EGS, EA app, GOG, Ubisoft Connect, Rockstar Launcher etc) instead of this half-baked piece but it's probably the same for all of them anyway

Kornholic2h ago

This seems like a way bigger issue than mandatory PSN account linking for PlayStation games.

So where is the outcry?

Skuletor1h ago

It's not like PlayStation is doing any different.

"You may not sell, buy, trade, or transfer your Online ID, Account or any personal access to PSN Services through any means or method, including by use of web sites."
https://www.playstation.com...

NotoriousWhiz1h ago(Edited 1h ago)

It's not like your account just stops working when you die. Include your email, account id, and password in the will (including the password to your email) and your survivors should have no problem using your games.

thorstein1h ago

So just give your progeny the passwords.

OtterX33m ago

Keep the password sealed in the Will, only to be opened after death. :)

110°

Unannounced Valve 6v6 Shooter MOBA Footage Leaked

ESTNN writes: "A leak for Valve's 6v6 3rd-person shooter MOBA has supposedly been released ahead of time. And if the reports are true, fans of the genre have much to be excited for."

XiNatsuDragnel7d ago

Deadlock looks like bioshock and Moba had babies

JunonZanon5d ago

Valve really cannot count to 3.

Number1TailzFan5d ago

They should've had a new L4D like 10 years ago, it can be expanded upon a lot more but they just left it collecting dust.. it was a good game for its time but L4D2 doesn't have nearly enough content these days to keep players engaged, and it needs a serious graphics upgrade

mastershredder5d ago

Nice bend at the knee there Gabe. Seriously? A quirky character arena shooter? This late into the me-too-shooter market? I thought you guys were so much better than that crap. Gabe must need a bigger yacht.

kitano19475d ago

clown comment, valve are famous for letting their devs work on whatever they want as they have no share holders to please. hence why we rarely get games from valve but when we do they generally are great.

icefrog, the original modder who created dota on warcraft 3 is working on this with some other members at valve.

220°

Ghost of Tsushima PC has 84% positive reviews and a peak online audience of 72 thousand people

On 16 May, the long-awaited release of the PC version of Ghost of Tsushima took place. And the game proved to be a great success on the first day.

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gagadget.com
PrinceOfAnger10d ago

69,477
all-time peak 3 minutes ago.

thorstein10d ago

Nice. It's really cool that PC players get to play this masterpiece.

PrinceOfAnger10d ago

It has surpassed spider man now
it's 71k+
game did this with way shorter time than spider man.

itsmebryan9d ago (Edited 9d ago )

@prince
I'm confused. Does that number mean total players at one time playing like a snapshot
or total sales? If it's the former that's not very accurate because I know I'm not the only person that buys games and plays them later and that number is not included.

RNTody10d ago

Great, I loved this game. Definitely think it's Sucker Punch's best work to date!

rippermcrip10d ago

Is this going to be the new thing thing? Articles about Steam reviews? Which of course was in response to the false article about the review bombings in the first place.

Christopher10d ago

Hey, just a heads up that the new owners did open news to Steam updates, but we try our best to not allow them to go on daily updates unless relevant to some other news. I understand this isn't everyone's cup and tea and sympathize, but the door has been open. If you feel it's 'too much' please do PM me or submit a ticket to the mod team. Thank you.

10d ago
shinoff218310d ago

I came here to post this link in that specific article. 84 perce t is pretty good. How many bad reviews were there like 5

GamerzElite10d ago

This is good game and Ghost eliminate all fake outrage.

CrimsonWing6910d ago (Edited 10d ago )

I always get confused by this, but is 72k good sales numbers for a game? I keep seeing games fail at selling 2.5 million and that they need to be on multiple platforms but is an additional 72k adding much?

Fishy Fingers10d ago

Im not sure how its confusing :\

72k actively playing. Not 72k sold.

A good example is Helldivers 2, 6m sold, 450k (at its peak) active players.

But how many swords swung is what we're all really waiting for.

shinoff218310d ago

Lmao. How many swords swung. I was hoping for how many steps

wesnytsfs9d ago

And its how many years old from initial release.

Crows9010d ago

72k is concurrent
...that is not the sold figure.

Michiel198910d ago

for one they already had a huge launch on the playstation, they don't need to sell 5m to make the porting to pc profitable and as pointed out below that number you see is just the people playing it at this moment.

Plague-Doctor2710d ago (Edited 10d ago )

Also from the insomniac leak we know these PC ports are a quick turnaround and budgeted around $2-4 million. At 100k sales they break even including Steams cut. They may not sell millions but they are a great ROI

elazz10d ago (Edited 10d ago )

72k concurrent. That is a global number. People who bought the game are not playing at the same time because of timezones, working schedules, holidays, events... There is no good rule of thumb but you can extrapolate based on other games that also released sales data. Then it is clear that the PC release alone accounts for at least 500K copies sold on steam, maybe closer to 700-800K. Probably will sell over a million this extended weekend.

According to steamspy and other data gathering sites games like Days Gone, Spider Man, God Of War, Horizon Zero Dawn have sold 2 to 5 million copies on Steam. So I expect Ghost to reach similar numbers. Probably even surpass it.

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