110°

Zavvi's Threatening Letters And The Importance Of Customer Service

"So, in response to their own stupid mistake, they decided to make very dubious legal threats against customers. Customers who may be emboldened by the Distance Selling Regulations that talk of unsolicited goods being treated as unconditional gifts. Customers with access to Twitter and Facebook and any amount of internet forums and amateur legal advisors. What could possibly go wrong?"

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thesixthaxis.com
BelkingOfSony3815d ago

It's their fault that they sent the psvitas with the game

Eonjay3815d ago

They should take a picture of the Vita and mail that into Zavvi.

ThanatosDMC3815d ago

Before that... this article is all over the place. What's the point? The purpose? It's introducing companies randomly without making a point as to why it's spitting company names and their stupid practices.

Tidybrutes3815d ago

Exactly, Shopto made a mistake and cancelled someones Xbox one preorder, and then to applogise gave him a free xbox one!

Visiblemarc3815d ago

Yep. They should have bribed their way out of this mess.

If they had offered a £20 gift certificate as a reward to those returning the mistakenly delivered units, they would have had a shot at getting more back. A

As it stands, many people probably felt weird about keeping it but also felt a greedy urge to capitalize on the situation. A small bribe would have likely tipped the scales...and not to mention helped remedy the inconvenience... Afterall, they didn't receive the game they ordered.

But yeah Zavvi will have to swallow the losses, I don't think they'd have any legal recourse whatsoever, except maybe a civil lawsuit, which they might not win and would cost too much. What are they going to do? Go to the police and say "I mailed something to someone, and they kept it?" That's how mail works.

Sure they have a moral argument but that relies on them keeping the consumer on their side, which is impossible after those foolish, hollow, threats. Next time, limit your losses Zavvi, small bribes can do wonders.

RosweeSon3815d ago

Yeah this is honestly a joke, I understand people's opinion that oh it was a mistake it should be sent back, yeah if it was a friend or just a small person (eBay transaction for example, private sellers) Zavvi are (well I thought) a big company how this mistake has even happened is beyond me but it was just that a mistake, cheeky for Zavvi to even attempt to do anything about it but for them
to then threaten legal action I mean what can be done they shouldn't have sent the item, the customer didn't ask for it but they are not legally obliged to return it, Zavvi are business which presumably make money they just won't make as much this month but they wouldn't still operate if they weren't making money out of us (over £40 extra on the retail price on the ps4 at launch cough cough!) so it's swings and roundabouts really they over charge us sometimes and they under charge us but it's their mistake at the end of the day, of course we would expect the money back if they knowing over charged us but the fact they've sent a brand new console with a simple purchase of a £20 game is their own stupidity and they should learn to deal with it a bit more gracefully, hey ho any advertisements/promotion is good isn't it haha, even if your company now looks quite pathetic? Surely the better thing to do would have been to just bite the bullet deal with it internally and try and keep it quiet rather than going down the hold your customers to ransom for their own stupidity route (zavvis stupidity not the consumers who were in no way to blame for this!)

Baka-akaB3815d ago (Edited 3815d ago )

people saying they should return the vita , forget how those guys would have to waste their time shipping something back , and possibly at their own cost , even if obviously reimbursed .

Sorry but had that happened to me , i have better things to do than go out of my routine to ship stuff back or to wait for you to pick it up

ravinash3815d ago

It's almost like they want to go out of business.

mcstorm3815d ago

Lol I remember when I ordered 2 copies of Mario Kart 8 and received 4 form Littlewoods as I had earned reward points through something I bought from them that paid for the games and by mistake they sent me 4 copies. I never heard anything from them so I sold them on Amazon. I buy games from Zavvi a lot and find this kind of thing shocking. It is there mistake simple as that. They can ask for it back but if the customer refuses there is not too much they can do.

ripyernutzof3815d ago

Still waiting for Amazon to pick up their Ps4 gamer pack they sent me as a duplicate order. I did the honest thing and arranged a pick up. A week later still no sign of their courier. I'm just waiting for the arsey email demanding it's whereabouts.

NeloAnjelo3815d ago (Edited 3815d ago )

I ordered a blue Dualshock4 with my PS4 bundle, and received an extra black one.

I gave this to my best friend who only had the one. It's not my fault I got an extra one, and someone is benefiting from it.

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270°

Why Is No One Making AAA Horror Games Anymore?

Saif from eXputer inquires, "Despite the everlasting popularity of the genre, why hasn't there been a good AAA horror game in a while now?"

Jin_Sakai1d 10h ago

Because the gaming industry is obsessed with live service games.

Rynxie21h ago

Because he touches himself at night to characters like lady Dimitrescu.

Crows9018h ago

You're the one still thinking about her

Rynxie18h ago

@crow

Did I give away your secret? It's okay, if you sit on your hand and numb it, you can pretend it's her playing with your little stick.

MaximusPrime_1d 10h ago

Good for me, I have no interests in horror games

-Foxtrot1d 1h ago

Even when they do it's first person trying to copy Outlast, Five Nights, P.T etc

I think the Dead Space / RE2 / RE4 Remake and the Evil Within 2 showed you can have a good story based, third person survival horror game.

jeromeface22h ago

remakes is another good reason

thesoftware73021h ago

Calisto Protocol was also fun with fantastic presentation.

FinalFantasyFanatic14h ago

I feel like we haven't had much in the way of horror games for years, I think it became rare after the PS2/PS3 gen. Maybe i'll pick up that Crow Country that recently came out, that looks good.

Venoxn4g12h ago

Crow Country needs some more love.. and more exposure

Redemption-6423h ago

Because outside of a fee games, most don't sell that well

Crows9018h ago

So in other words...AAA publishers don't have creativity or passion for games.

CrimsonWing6923h ago

Didn’t we have Dead Space Remake and Resident Evil 4 Remake last year?

thorstein23h ago(Edited 23h ago)

Among others

And isn't Dying Light 2 a horror game?

Scissorman22h ago

And Alan Wake 2 and Alone in the Dark.

on_line_forever6h ago

I like Alone in the dark but it's not AAA game

richardmmorales14h ago

We also had The Quarry and The Dark Pictures The Devil In Me.

Show all comments (48)
150°

N64: Recompiled — Creating Native PC Ports Is A Godsend For Game Preservation

"In a time when companies don't care about preserving games, I have high respect for the creators of projects like N64: Recompiled." - Hanzala from eXputer.

gold_drake3d ago

it is, i might be finally able to play Snowboard kids 1 full screen ha.

purple1012d ago

il beat you to the ski-lift,

framerate on snowboard kids was shocking, do you remember./?

talking of shocking framerate and kart racers style games,
Sony had a gem on ps3, with 'Modnation Racers' but again, framerate was so terrible, still fun though, indeed, when is drifting sideways not fun, the answer is never. we have not seen enough of that game, technically some people made race tracks/games in dreams and little big planet etc, but its just not the same,!!! grrrrr

morning rant over.

here, relive some ,memories. https://www.youtube.com/wat...

itBourne2d ago

The load time on ModNation where also excruciatingly long... But man oh man I wish that game took off more, so much fun! Could turn off garbage rubber banding, I had karts with 100's of stickers to design some crazy cool stuff, custom tracks. Fantastic undeappreciated game

gold_drake1d 21h ago

SK1 had a fairly good framerate. sk2 maybe not so much ha

Redgrave1d 21h ago

Some food for thought:

Would you donate your physical copy of a really rare/expensive cartridge (Conkers's BFD, Bomberman 64 Second Attack, Ogre Battle 64, the two Castlevania titles, etc) to those managing this project for the greater good of getting them preserved online for all to experience at some point?

UltimateOwnage1d 21h ago

As long as it meant they never took money from Patreon and invited a DMCA takedown / lawsuit by Nintendo to take it all away. After seeing the whole debacle with Yuzu I now question how long any of these teams can maintain game preservation efforts through emulator development, or otherwise.

franwex1d 18h ago

I mean. They may borrow them…

Profchaos1d 15h ago

Is it realistically needed though I would not personally give anyone my old carts for games that are already persevered and easily available online

Inverno1d 21h ago

The snippet of ray tracing at the end of the og trailer was low-key amazing. I found out thanks to Nerrel who also made a texture pack for MM, and i can't wait to see how much more great this game will be in the near future. With model swaps, ray tracing, retextures, and a more quicker process than decompilation, it's gonna bring new life to N64 games.

Profchaos1d 15h ago

There might need to be a bit of clarification recompilation is not the same as decompilation.

This is basically a container to excite the rom within but allows for all sorts of beat additions and tricks like new lighting effects such as ray tracing to be added.

But decompilation would ultimately be king as it allows for a widespread porting capabilities and uses the assets from games to build a native install for PC or whatever the target system is e.g Mario 64 for PC or sonic mania for psvita / wii

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70°

How EA & Xbox Are Defining Gaming's Bleak Future

Xbox and EA have recently made baffling moves that define how bleak the future of the gaming industry is with major companies at the helm. Ryan Bates from "Last Word on Gaming" posits in this op-ed that maybe it's not ineptitude, but intention.

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lastwordongaming.com
Profchaos5d ago (Edited 5d ago )

Name someone that isn't trying to look us these days maybe cdpr.

Take two, ubi and yes even PlayStation are pushing us to own nothing and be happy with our live service ad injected games on a sub so they can raise prices at will and take access away when they see fit.

If it keeps up I'll be a full time retro gamer and this industry will be crashing hard

As rediculas as it sounds we need government reforms to defend consumer rights

gold_drake1d 11h ago

i can tell you that the government or any government has our backs on this. the glo al trend goes to digital.

wait until money is digital only. we are already on the way there.