Microsoft says GAME replaced Xbox One is invalid

While a handful of Xbox One owners have suffered from that wobbly gear problem, Microsoft has been good enough to be quite prompt with replacements. It’s also been offering up a free game to apologise for the gaff. However, one Kitguru reader who got his replaced through retailer GAME, has hit a brick wall: according to Microsoft, it’s an invalid replacement meaning he’s not due a free game.

[cl1983]

I realize that this isn't going to be a popular statement, but I can understand from a business view point you need to go through certain steps simply to make sure people don't "game" the system.

[LordMaim]

There's gaming the system, then there's a legitimate issue causing a return. If they're going to offer the game as a consolation, they should offer it to anyone who had to return their system regardless.

[Software_Lover]

It doesn't work like that even with Sony. There is probably some type of verification process that goes into place. You could return your console to GAME, saying it doesn't work just to get the same console with a new/free game.

[cl1983]

But a person would still have to show that they had a defective system, and by taking it back to the store, you can't show you have a bad system, if you don't have it anymore you're not able to due that.

[Phoenix76]

You do make a fair point, however, this move by MS has all the hallmarks of yet another 180 on policys.

[Mikefizzled]

What are you on about? Someone not following the terms for the free game and then blaming Microsoft is MS pulling a 180?

[VoiceMale]

Fair enough

[SouthClaw]

"Microsoft has been good enough to be quite prompt with replacements" Take it from somebody who has a broken Xbox One and who has spoken to 3 people at Microsoft its not prompt at all. I have been waiting since Monday and my order is still set as "Service order in progress" they haven't sent out replacements yet. Great when you got a console which does not work for a week... digital games it is then... oh and they don't give you the game until the whole thing has been sorted. Ridiculous.

[KingDadXVI]

@ Phoenix76: What 180? It has been clearly stated that for people with a disk drive problem that use the Advance Exchange system they will get a free game.

While I feel for the guy as he had one of the few bad consoles he got it replaced right away at the place he purchased it at.

The reason they are giving away a free game is to make up for the couple of days they have to wait for their replacement to arrive. He did not have to wait, he got a replacement console right away.

@cl1983 While your statement may not be popular it is the truth.

"A bit of a shame that Callum didn’t get his free game, especially since he had to go and handle the replacement himself."

Seriously? He had to handle it himself? Do people think that along with the Kinect features there is a MS fairy that pops out of the Xbox One that does this for him. The sense of entitlement of this generation is absolutely astounding. All he had to do was contact MS and enter the Advanced Exchange program. Undoubtedly he did not want to wait the 2 to 3 days for a new console and contacted Game to see if he could get his direct replacement right away. Once he found out he could get one he took it to them.

How can media continue to beat on MS when they are providing the best replacement service in the next gen console business?

Truly astonishing.

[jay2]

Ms. Credit card yeah makes sense why Theresa no free game. Sony would honor it

[knoxin]

here is my flaming hoop now jump through it????? :(