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620°

Sony PS3 Customer Service FTW!

Ripten writes:

"A few days ago, a long time friend of mine called me to let me know that he may have some positive video game related news for me, and I said 'ok shoot.'

He told me that his brother had gotten his COD4 disk stuck in his recently purchased PS3, and that the system would not eject it. So he decided to give a ring to Sony's customer service line. He explained the situation to a supervisor and was told that it would all be taken care of immediately. What Sony did next was pretty amazing."

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Nostradavis - contributor
Published: 486 days 10 hours ago | News | PlayStation 3 | Gaming | Industry News | Dev News

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sexybeast69 - 486 days 11 hours ago

1 -

i think my ps3 is having problems too... =)

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RememberThe357 - 486 days 10 hours ago

1.1 - Mine is...

Every once in a while it just shuts off or completely freezes. So I called them up and they told me to reformat my hard drive. HA! And erase all the stuff I got on there? Heck that! I'm gonna have to wait and get an external hard drive to back everything up. lol Maybe they'll send me one.

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Nostradavis - 486 days 10 hours ago

1.2 -

This is really great news for Sony. Treating customers like this will only bring back more business down the line. A++

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nos4speed - 486 days 10 hours ago

1.3 - -

I re formatted my hard drive once, I didnt lose anything the only thing it did was change the dates on my videos so it seemed I had downloaded them all on the day i re-formatted.

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nos4speed - 486 days 10 hours ago

1.4 - -

WHO THE HELL!!! has disagreed with me.....I think I know if I did I was right there as I did it jeeezus....Im not saying do it, im not saying dont do it, I was only stating what happened when I did.

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RememberThe357 - 486 days 8 hours ago

1.5 - lol I noticed that

The phantom disagrees are bit strange considering you your just saying what you did and what happened to you. Not to much to disagree with there, especially when it isn't an opinion.

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mfwahwah - 486 days 7 hours ago

1.6 -

Well, if I did reformat my hard drive, and I got a different outcome, then I would disagree. It's just my way of saying Agree / Disagree and Same experience / Not same experience. I know it's not exactly how it's supposed to be, but I don't always want to waste a bubble saying "That didn't happen to me." Much easier and convenient to hit Disagree. Not saying that that's the case all the time with random disagrees, just my little take on the system.

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superflyguy - 486 days 2 hours ago

1.7 -

This is nice, But this could easily be a lie or some gimmick to get people to read their website. I love my PS3 but i just can't see this happening. The guy didn't even mention what he did with his broken PS3. I just need proof.

Just think about it...

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xhairs9 - 486 days 1 hour ago

1.8 - I can't believe no one caught this...

2 Days. TWO days. No one caught this? Hell even Rock Band couldn't match this 2 days when their guitars came out like broken plastic rods it took up to 3 weeks to get one back, and lets not even begin with Microsoft, they're still at 1 week for returns.

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Bob Dole - 485 days 23 hours ago

1.9 -

Bob Dole's original PS3 quit reading BluRays and it took them 7 days to send a replacement. His room mate waited like a month for his Xbox (that didn't even RRoD, wouldn't display a picture or something). and got it back while he was out of town. Luckily Bob Dole was there to play it on day 1!

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barom - 485 days 12 hours ago

1.10 - @1.3-1.5

Whenever you format your hardrive, you looses all information on it, (which would include save games as well). That's what formatting a hard drive is all about, to start from scratch. However for the PS3, the operative system and it's settings is actually saved somewhere else, but pretty much everything else will be erased (videos, games, saves, demos, game installs etc).

That's why I disagreed. I find your statement to be untrue, and I do not want other people to believe you as you might know yourself, loosing save games (and other data) is a bi***. My disagrees are in actuality my way of saying "I do not support your statement".

Oh and btw, I've formatted my PS3 hard drive before and it happened like I stated above (loose everything but the OS and it's settings), except I did a backup so I was able to restore everything back to normal, which I recommend everyone doing despite if you plan to format or not.

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MaximusPrime - 486 days 10 hours ago

2 -

Free copy of CoD4 and F1? free BR remote? wow

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EastCoastSB - 486 days 8 hours ago

2.1 -

Don't forget another controller too!

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mfwahwah - 486 days 7 hours ago

2.2 -

Don't forget "Two days after his call in to the company."

Two days is pretty quick, imo.

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dro - 486 days 10 hours ago

3 -

they also gave him 2free pads..i think im gonna ring them,il just try my luck!!!

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Nostradavis - 486 days 10 hours ago

3.1 -

which is REALLY cool since he only had one pad to start with.

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MaximusPrime - 486 days 10 hours ago

4 -

This forum agree with the blogger ;)

http://community.eu.playsta...

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5 enjoi187 | 486 days 10 hours ago - User only got 1 bubble - Show

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dbzfreak01106 - 486 days 10 hours ago

6 -

I got my PS3 2 months ago and I already need to send it in. The hard disk isn't being recognized. I hope they throw in some free stuff for me as well.

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R_1993 - 486 days 10 hours ago

7 -

lol my 40gb broke down and i got a 60gb :D:D

I love my 60gb

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name - 486 days 10 hours ago

8 -

*throws PS3 out the window* *calls sony*

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ia_studio - 485 days 14 hours ago

8.1 - hugs playstation

I'm not tossing mine, is my big black li'l baby.

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AclayPS3 - 486 days 10 hours ago

9 -

Wow, Sony definantly went out of their way for that.

I know one guy that lives in the U.K. said that one time whenever his PS3 stopped reading Blu-ray discs and he gave Sony a call, then someone from Sony came to his house the next day and took his old PS3 and they gave him a brand new one.

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nomad117 - 486 days 10 hours ago

10 - I should call sony

About my 20GB and see what I can get (I'm actually going to try this later)

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Tsalagi - 486 days 9 hours ago

10.1 -

If you're lucky they won't have any 20GB's left and will send you a 60GB since yours is one with full BC.

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PSWe60 - 486 days 10 hours ago

11 - a lesson

for Microsoft for sure

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Sitdown - 486 days 9 hours ago

11.1 - Which part?

..the jammed drive..or the free stuff? I think a lot of companies randomly do stuff like this for the buzz.

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GarandShooter - 485 days 19 hours ago

11.2 -

Probably the free stuff. Microsoft has the jammed drive covered in their own unique style with rrod.

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ApocalyPS3 - 485 days 11 hours ago

11.3 - i totally agree

But if only MS's good side was publicized more. I had my Zune 80 replaced because of the HDD going bad, and for my being patient with them they gave me one of their Zune Originals with an engraving of my choice.

I think it all really just comes down to how polite you are over the phone, and who you're dealing with. I've gotten myself out of $300 phone bills simply by negotiating (and at times flirting) with the service reps. They're all human beings too, and they just want to get their job done and over with for the day. Of course, the good reps will be more willing to help you, so if you come across a bad rep just hang up and call again until you get a good rep.

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Firstkn1ghT - 486 days 10 hours ago

12 -

Yeah my ps3 has a stuck disc. I guess I get a free ps3 with all those goodies, right?

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devilhunterx - 486 days 8 hours ago

12.1 -

and a free plastic surgery too (barf!)

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GarandShooter - 485 days 19 hours ago

12.2 -

Sony didn't 'give' him a free PS3. They replaced a faulty one. They didn't 'give' him a free copy of CoD4. They replaced one 'damaged' by a faulty unit.

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Idonthatejustcreate - 485 days 16 hours ago

12.3 - @GarandShooter

I dont't know about you but if someone gives me something without me paying for it, I call that getting something for "free".

On the other hand he got a controller which he didn't have and an additional game.

I experienced the same with my PS3. I got a new controller and a new set of cables when the blueray broke. Gotta love good customer service =)

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vdesai - 485 days 14 hours ago

12.4 -

But you paid for your first PS3 right?

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Jrome - 486 days 10 hours ago

13 - Yeah

I believe I posted a topic on the forum about this around last year or something. Sony's customer service is AMAZING.

My friend's Bluray drive on his ps3 failed..so they sent him a new one..and a coupon for 5 games off of PSN.

I bought one of their mp3 players and the headphones broke (my fault) but regardless they sent me a brand new pair (and these are 80 dollar headphones not the 5 dollar ones most mp3 players come with).

Sony definitely has something going for them on the customer service front and reliability.

My friend bought some expensive sony headphones from Best Buy ($100+)with a 3 year warranty. He accidently messed them up..and best buy wouldn't replace them so he went to the sony store. The employee from the sony store..WENT WITH HIM to best buy and MADE THEM replace the headphones.

SONY FTW!!!!

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mfwahwah - 486 days 7 hours ago

13.1 -

LMAO the Sony Store is like a pissed off parent :D

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thematrix1298 - 486 days 10 hours ago

14 -

Don't ruin it for others guys...if you really have problem then call it otherwise Sony will tell everyone in the future OFF

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Ozzyb - 486 days 8 hours ago

14.1 - ^

Agreed. Don't ruin it for people who actually need it. This would be why good things don't last.

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TheMART at Xboxkings - 486 days 10 hours ago

15 -

And in the Netherlands we had on national TV that Sony:

- send PS3's back in bad wrapping/boxes. They got back damaged
- got back, only worked for a week, broken again needed to send it in
- sended in launch PS3's with PS2 BC, got back a PS3 without BC

Too funny the SDF on N4G is really trying hard to only get the good stories on N4G, even if its forum stuff.

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MaximusPrime - 486 days 10 hours ago

15.1 -

you and your trash talk, again

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IdleLeeSiuLung - 486 days 9 hours ago

15.2 -

I think the guy has a point as well as this is not really news. This is one guy being treated well. It happens all the time with large companies and is largely dependent on who you speak to and how generous the person is.

It is not a company policy so it doesn't really matter to most of us.

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15.3 Man_of_the_year | 486 days 9 hours ago - User only got 1 bubble - Show

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BLuKhaos - 486 days 6 hours ago

15.4 -

"- send PS3's back in bad wrapping/boxes. They got back damaged
- got back, only worked for a week, broken again needed to send it in
- sended in launch PS3's with PS2 BC, got back a PS3 without BC"

I swear I heard something like this before.oh right

"MS would:
-send 360's back in bad wrapping/boxes. They got back damaged
- got back, only worked for a week, broken again needed to send it in again
- sent in launch 360's with HDDs , got back a 360 without an HDD."

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ONYX737 - 486 days 2 hours ago

15.5 - If you only like xbox.....

Why are you posting in the Ps3 section instead of the xbox360 section? Not to mention your pretty far down the page.

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Alvadr - 485 days 14 hours ago

15.6 -

OMG is this looser still posting on this site. Hes been posting mud about Sony before I joined well over a year ago. Some people never let up!

Hes such a 360 fanbot but look at his profile.. No gamertag hahaha he probebly doesnt even have a 360.

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ApocalyPS3 - 485 days 11 hours ago

15.7 - MART getting 25 disagrees

Just shows that some people don't want to hear it. This is a positive article praising PS3 and when there is one tiny voice of contradiction, it is drowned out by the majority. Of course the majority of the posts here will be by PS3 supporters, so what much did MART hope for?

Nothing...he just had a point to bring up. And when we hear good things about the X360, the same thing will happen. Except with much more emphasis on the Sony side trying drown out X360 supporters praise.

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Exia - 486 days 10 hours ago

16 -

Wow Sony. You're making everyone want to trash their current PS3s. :)

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crillyconlig - 486 days 10 hours ago

17 - treated me nice too

launch 60gig died

replacement
-new 80gig
-free mgs4
-free Rachet and Clank
-two Dual Shock 3s

was happy enough, they gave me the goodies because i was looseing my backwards compatibilty, but i never used it anyways

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harv052 - 486 days 9 hours ago

17.1 -

Still....

minus 2 usb ports
minus the flash card reader
minus hardware BC

I don't know....If mine would die, I already have MGS4 and RaC and two dual shock, and I use the card reader a lot and the BC once in a while...I wouldn't look that sweet of a deal for me......

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Ozzyb - 486 days 8 hours ago

17.2 -

Edit: Must have missed the bottom part. Then yea, that's kinda crappy but I wouldn't miss the BC. The card readers and USB ports I would though.

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MaximusPrime - 486 days 11 hours ago

1 -

now Sony losing money? yea right.

Sony has the best customer service and i've experienced this.

M$ is worse, i tried to cancel my subscribtion to xbox live but all they did is thru persuasion. after dozen of "no, cancel etc etc" They finally freed me.

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Sir_Ken_Kutaragi - 486 days 8 hours ago

1.1 - Same with me...

...i got something stuck in my PS3...The Doctor at the Hospital said it was lucky the PS3 wasn't switched on at the time!!! ;-D

+I'm still waiting for my 9th xBox 360 to come back!!! ;-D

PS3 Customer Service FTW!!!
SONY FTW!!!
PS3 FTW!!!
PS3 Fans;) FTW!!!
xBox 360 FT...er...erm...oh well...maybe not ;-D

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Dyingduck - 486 days 7 hours ago

1.2 - ROFL!

Yeah Sony FTW! I never had my PS3 repaired/replaced ever - extremely reliable hardware...

However I had a Sony VAIO, once and the sound jack wouldn't work...so they sent one of their tech support GUYS TO MY house, open my notebook and exchange me a BRAND new motherboard in like 5 minutes (o_O).

ROFL, what does Crapbox360 DO? RROD...you got to package yourself, drop it off at the Post office ...wait...wait...wait...then they mail your old crapbox360 back with just the hardware fix...which now is MORE prone to another RROD...

If you get one RROD, expect 3-4 more in the life-time...

DO YOU KNOW why SONY can afford to send A WHOLE NEW SYSTEM? BECAUSE THESE CRAPS RARELY HAPPEN, <1%

Vs. crapbox 33% failure rate LOL

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1.3 theKiller | 485 days 12 hours ago - User only got 1 bubble - Show

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juuken - 486 days 10 hours ago

2 -

I love PS3 customer service. When I had a small bit of problems getting online, I called and the lady was extremely nice. Not all customer service is amazing but Sony has good service. :3

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Steven Colbert - 486 days 10 hours ago

3 -

Wow I wish other customer service departments were like that.I hate the Sprint customer service.Those are the most annoying people I ever have had to deal with

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ThatCanadianguy420 - 486 days 10 hours ago

4 -

Ahhh..its nice owning a real next gen console and getting treated with V.I.P customer service isnt it?

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5 pp | 486 days 10 hours ago - User only got 1 bubble - Show

5.1 cahill | 486 days 10 hours ago - User only got 1 bubble - Show

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MaximusPrime - 486 days 10 hours ago

5.2 -

well you are lucky. you are one in a million, no wait billion.

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nos4speed - 486 days 10 hours ago

5.3 - -

haha m$ has to be nice so they dont get sued back to the stonage for selling people faulty consoles, 5% is acceptable, 15% is worrying, over 30% is a joke!

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Surfman - 486 days 9 hours ago

5.4 -

aaahh shut up.

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juuken - 486 days 9 hours ago

5.5 -

First class RROD you say?

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nos4speed - 486 days 10 hours ago

6 - -

bethsda is that how u spell it? Oh well the oblivion people have a great customer support, I had a full on convo with them when I phoned :P

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Cajun Chicken - 486 days 10 hours ago

7 -

Stunning!
I hope I get similar service like this if anything unfortunate ever happens to my EU 60gb PS3.

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MaximusPrime - 486 days 10 hours ago

7.1 -

i still have PS3 since March 07 UK launch. Still functional ;)

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Cajun Chicken - 486 days 10 hours ago

7.2 -

June 2007 here. I LOVE the thing.
Spreading the good word.

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juuken - 486 days 9 hours ago

7.3 -

August 2007.

It's one amazing system.

AND I FINALLY GOT RESISTANCE.

I stopped procrastinating and finally got it. I love it already. :D Resistance 2 is gonna rock.

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Steven Colbert - 486 days 9 hours ago

7.4 -

I got my 360 and Wii January 2007.

And a brand new PS3 on January 2008.

Lets just say I complete my new years resolutions.

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LevDog - 486 days 10 hours ago

8 -

You know what would be awesome.. What if Sony could do online system checks.. Kinda like how Cars have On Star and they can scan your car.. Sony should have a service like that.. Like this guy(Even tho he got a phenom deal) but like Ok your disk is stuck.. Call Sony they link up to your PS3, Over ride some stuff and eject it.. Then do a system check to see whats wrong.. IF its not fixable.. You send it in.. If it is fixable they do Fixes via online..

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9 enjoi187 | 486 days 10 hours ago - User only got 1 bubble - Show

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doshey - 486 days 10 hours ago

9.1 -

i have at&t i called them 2 mins later they said we will send u a new phone its great when u can just have great customer service for the stuff u buy except for ea they have the worst

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heyheyhey - 486 days 9 hours ago

10 -

sweet..

i called Sony to replace my system (corrupted HDD, sigh, stealth killed by corrupted MGS4 installation)

and to my surprise they said they'll have a courier bring me a new one in 2 DAYS!!!!!!!- that's insanely good

i don't even have to package and send anything!!

i never knew Sony made it so easy

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Ice2ms - 485 days 21 hours ago

10.1 -

same happened to me except my bluray drive burnt out
:( and it was the week b4 gta.They had me a new one within 2 days (but that one didn't work >:( ) so they shipped me out a 3rd and got it teh next day

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Jamaicangmr - 486 days 8 hours ago

11 - Sony PS3 Customer service FTW! Agreed

I called Sony once when i was gettin a install error after i acidentally canceled an install. Then Warhawk wouldn' start and no other game would install.

They guy i spoke to was pretty nice he tried to help me without me havin to format my HDD but in the end that's what i had to do. He said sorry and all for me havin to format. I got a kick out of tellin him i was callin from Jamaica.

He went"Ahhh really, wow!" Yeah that made me laugh.

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FatGamerBoy101 - 486 days 6 hours ago

12 - wtf that kicks...

Dude thats F****** awesome but i never heard MS has bad service 2 of my friends have 360 1 elite and 1 premium the guy with the premium is on his 5 crapbox360 and my friend who had the elite is on his 2 and everything was free... so it cant be that bad oh yea im in my first ps3=p!!

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13 Citizen Cook | 485 days 17 hours ago - User only got 1 bubble - Show

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Dacapn - 485 days 15 hours ago

13.1 -

How kind of them to replace your broke system with a broke system.

Microsoft...you're the best!

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IzKyD1331 - 485 days 15 hours ago

14 -

ooops, I think my PS3 just stopped reading discs.....I think Im gonna give Sony a call *wink*
lol

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XGamer - 485 days 15 hours ago

15 - Enough of this made up fake assed sh1t m'kay

Just b/c one depressed sony fan who lives in his mom's basement makes up a story for attention doesn't make it news worthy.

nostradavis, stop posting this crap, please.

Blogs from uber fan girls and wannabe's that make up stuff and just rumors in general from nobodies. I mean atleast a rumor from an accepted gaming site is one thing but my friends cousin's neighbor sh1t needs to stop.

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juuken - 485 days 14 hours ago

15.1 -

Man, quit ur b*tching.

If this person said '360 CUSTOMER SERVICE FTWINZ!!!!111', you wouldn't have jack sh*t to say.

"The 360 is the now, the PS3 is the future. Cry some more bots."

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16 Droid | 485 days 13 hours ago - User only got 1 bubble - Show

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juuken - 485 days 13 hours ago

16.1 -

I smell a sh*tty bot.

"The 360 is the now, the PS3 is the future. Cry some more bots."

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reckoner - 485 days 11 hours ago

16.2 -

lol @ 1 bubble

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Guitarded - 485 days 12 hours ago

17 - Sony sucks wet farts.

Where were they when 2 PS2's DREed on me after 5 months. I know, they were raking in the money from everyone and their cousin buying a second PS2 to replace the first one that DREed. D!ckheads!

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juuken - 485 days 12 hours ago

17.1 -

The PS2 failure rate was NOTHING compared to the 360's failure rate. My uncle has the very first PS2 and it still works well.

Sony's customer service is still relatively good.

Just because you had a bit of bad luck, doesn't mean you should cuss Sony's service to oblivion.

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N4G is a social game news site that covers the game industry 24 hours a day, 7 days a week.
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