CNBC: Xbox 360 on the Rocks - TV News Report (Video Clip)

A look at the overheating Xbox and a new lawsuit seeking class action status, with CNBC's Jane Wells & Jim Goldman.

The TV news clip is 4 minute long. The video segment interviews (multiple) gamers who have (multiple) faulty Xbox 360 consoles, a class action attorney, and a market analyst. The news report covers: the "red ring of doom", a class action lawsuit against Microsoft over Xbox 360 troubles, holiday sales figures, competition from Nintendo and Sony, and more.

[kamisama]

LAWL

[ARBitrator]

http://www.n4g.com/industry...

[marinelife9]

As usual the main stream media is a few months behind enthusiasts. Expect MS to release a statement soon to explain to the average Joe consumer that its okay to purchase a 360 again. They'll probably have Major Nelson do it.

[MADGameR]

The X Box 360 is ONE HOT product! Its actually hotter than Vida Guerra! ROFL!

[Meus Renaissance]

The media turning against Xbox 360 lately. And why are hardware failures getting so much coverage now like it's a new thing?

EDIT: Just watched the video, the Halo effect. More people bought the console for the game and thus the reports of failures have increased.

What I don't understand is, for the consoles that are returned to Microsoft, why do they replace them with the old design and not the ones with the Falcon?

[gamesR4fun]

Could be the checks form M$ have stopped coming that or the news channels feel they need to give us some truth do to overwhelming facts...

[deeznuts]

I think the falcons are getting toasted too. Notice there's been no reports of reduced failures because of Falcon?

I'm speculating of course.

[razer]

the checks from Sony are now starting to roll in..

Wasn't it the 360 fanboys who were screaming how CNBC was biased and that they are owned by MS??

Hrm... Yea, typical azzbackwards hypocrites I come to expect from this site.

[Anything but Cute]

Piece of sh*t.

[Meus Renaissance]

That is un-called for. Calm down and think please edit your comment. Fanboyish comments are one thing, but it's another thing when we get personal and bring our loved ones into the equation.

[solar]

lmao! with your avatars your reply make me giggle. i can picture mr T. saying that to the little kid.

[Blackmoses]

OUCH!!!!!
wrong time for this crap to be happening again.....

[Mr_Kuwabara]

Hmm, the media seems to be really kicking on full gear with these Xbox 360 issues. Not good for MCSFT and horrible timing since the holidays are a fart away.

I almost feel sorry for them since a representative came to my university to talk to me for a scholarship. =P

[ARBitrator]

The timing of these news stories are hardly coincidental.

[BLaZiN PRopHeT]

just so people know the 360 also sold 310k systems last week. it comes from that same news story just not the video.

http://www.cnbc.com/id/2202...

[Nubzilla 3G]

I think a big reason people's 360's are breaking is because of how they take care of them. Did you all see where he had his 360 sitting? All cramped up in that tight spot. Xbox 360's have to be out in the open. What do they expect???

[EZCheez]

And it never will be. Most people who use consoles probably sit them in their entertainment centers. And a large amount of those, especially the nicer ones that take up entire walls, have slots for things like DVD players, surround sound, cd players, cable boxes, and video game consoles. Giving a proper amount of ventilation is a good idea, and for the most part these slots give enough ventilation to average electronic devices.

I have three slots in mine that sit directly under the tv that include my cable box, DVD player, and PS3. None of these have any more than 2" between the other device and that's all the ventilation they need.

You can't blame people for using their entertainment centers as they always have.

[Eagle_CFC]

100% no word of a lie, I would freaking LOVE to still own a 360. Mine was in the most ventilated area possible, on top of a side unit, with nothing above or to the side of it. Mine died from RRoD long before Microsoft started offering extend warrenties and I could not afford to replace it. Seriously it hurt so so bad.

[Chubear]

How anyone willingly buys a ridiculously faulty system over and over again but says it's competition is crap.

Wow, MS are trully masters at mind controll marketing.

[rgun]

I don't think that anyone would claim that the PS3 is of a lesser quality hardware wise - it's just the the thing has no games to play on it.

[Chubear]

You obviously haven't been on any gaming website PS3 forum in the last 3 years.

[actas123]

"it's just the the thing has no games to play on it" I think this comment came one year late...

[freakyzeeky]

Red Rings of DOOM! xD

[PStriple703]

Great news going into the holiday season lol

[BLaZiN PRopHeT]

they sold over 310k consoles last week

@below think whatever you want. just letting you know that people are still buying the system

[PStriple703]

and half of them have died already

[DarkSniper]

The occupation of the media is to ensure that the truth is told to the uninformed. The cold-hearted truth is that Microsoft underdeveloped and underdelivered a product that is faulty and is considered by the general media as "trash".

What is done in the dark comes to light. Microsoft developed the XBOX 360 in such a hurry, that systems were quickly being produced and not properly being tested. What came to light in the end result is in the form of three red rings.

Durability is a major concern for Sony Computer Entertainment. With the manufacturing of the PLAYSTATION 3© Home Entertainment Console, reliability was a key component in making sure that consumers who buy the product get what they're paying for.

Never will you see Sony's product being reported on nationwide news about how the makers have turned their backs on consumers by selling lemons. Not even a warranty extension has repaired the image that Microsoft has brought upon themselves due to the labor needed to send the faulty consoles back for repair.

This news article is detrimental to the XBOX console seeing that this is being aired in the country which is responsible for most of the 360's sales. USA.

The result of this will be the downfall of the XBOX 360.

$niper

[actas123]

You are absolutely right. You are the one xbox fans are afraid of because they know you make sense... Bubbles for you

[durran3]

"The occupation of the media is to ensure that the truth is told to the uninformed. "

lol.. The Media is the WORST place to get news.. After watching the BS Republican/Youtube debate it was pretty obvious how much truth the mainstream Media tells you... lol..

(Nothing to do with the topic at hand but just generally pointing out)

[Snukadaman]

http://www.n4g.com/industry... is the same story..what gives...???

on topic..yeaa rrod sucks..but like many have pointed out it doesnt match the problems ps3 is having playing games..with not having unified memory..poor firmware updates..and whats more weird is most ps3 owners act as if nothing is wrong. being a xbox369 owner i fess up too the problems im having...you usually see someone claiming theres no lag on psn....no framerate problems and you can look on the internet and check the platystation blogs or forums and find most people who complain are told to shut up...problems are problems and the best the media can do is bring up months old rrod i guess ms must being fixing them...but for ps3 owners too think ps3's aint bricking from the firmware updates is hypocrisy at its worst.

http://boardsus.playstation...

http://www.charlieoscardelt...

[actionjackson]

The problem with your arguement is a hardware vs. software issue. PS3's complaints are software related, whereas X360's are primarily hardware related. If you had to pick, which one would you prefer? I personally prefer software issues, they are much easier to fix or avoid.

Second, the PS3 problem are far and few in between. The X360's failure rate is astronomical. I've been hit with it a few times and it's just terrible.

[snoopafly]

your grasping at straws. as the guy above me said. software vs hardware are completely different. you talk as if firmware updates are a heinous act by sony.

[beoulve]

if Microsoft release their sales data, people will shut up and calm down. But why haven't they???? still try to find a way to spin???

[BLaZiN PRopHeT]

they released it they sold over 310k consoles last week

@below. just letting people know since all the are doing is bashing

[xsteinbachx]

you can stop copy pasting now.

[Myth]

Dang I hope they get rid of all those crap boxes by next year. I was looking to buy one next year, hopefully they will sell all the bad ones by then.

[solar]

RRoD is the reason why i cant bring myself to owning a 360. i dont want to deal with the hassle incase it breaks. prove to me its over with the bs MS, and ill be more than happy to park an xbox next to my ps3 and wii.

[xsteinbachx]

i'm with you on that 100%

[green]

i agree.almost all the vents were blocked.mine is well as the power supply are kept away from anything,and i have never had the RROD in 2years.(yes mine is a launch version).And at times it stays on 4 over s4hours b4 i shut it down.

[xsteinbachx]

the only reason i could find myself buying a 360 would be for KOTOR 3 (which isnt even announced yet ) since i played the first 2 on my old xbox till that xbox f*cked up BIGGGGGG Time ( it copying the movie i just watched to the hard drive ) .

Even then i'm very hesitant to even concider spending that much money on a machine that could rrod the first week i own it.

[AwRy108]

...American's are so used to buying sh*tty things (especially automobiles) that they just keep buying 360's.

[actionjackson]

Exactly what "sh*tty things" do we buy? Automobiles? I don't see your arguement. So please don't make this a US v World application.

[Kazzik]

Wow sniper you must be delusional. You act like this is new?? it will be the downfall of the 360 eh. I think you have your nose so far up Sony's a$$ you cant smell the rose's. Sony are god's eh dont you remember the big disc read fiasco with the PS2? It was so bad in my city that every pawn shop and game store had signs up saying will not accept PS2 until sony fixed it the big difference being that when your xbox brake's they fix it for free when your sony break's you pay up.

I also believe that they rushed there design and that the 360 has problems but at least microsoft manned up and gave refunds and will fix any xbox with redrings no questions asked.I do not want microsoft to dominate i do not want sony to dominate as i have said many times before i want an even playing field so us gamers dont get swindled by these companies.

I just get a kick when a fanboy comes out and says it is the downfall of sony or microsoft based on one of these report's i suppose you did not read the actual article and see that Microsoft also sold well in that time period sony barely beat them but i know M$ is DOOOOMED111!!!one!!!!111eleven 11!!!

[SILV3R_]

"I also believe that they rushed there design and that the 360 has problems but at least microsoft manned up and gave refunds and will fix any xbox with redrings no questions asked."

That's because MS refused to recall.
There was news about why MS did not choose to recall the system..long time ago..so sorry no source.

It's an option between recall the system or put money on the table to repair.
If MS recalls.. what does that tell you?

[va_bank]

M$ never offered any refunds.

[Chug]

The first time I got RROD I had to fork out $140, but when they extended the initial 3 month warranty I got a reimbursement check in the mail.

Edit: I've had 2 RROD since launch day and its frustrating as hell. If I ever get RROD outside of the 3 year warranty I refuse to buy another box, that would be rediculous. Consumers should only have to buy a console ONCE!!

[Cloud Strife]

Maybe they can get their act together someday but to have a 33% failure rate is not acceptable.im not just saying this to bash MS because ive had the laser reading problem with the ps2 also.its good to keep going at them in the the media and not to just sweep this under the rug.

[The_Engineer]

RROD would catch up with MS bigtime, you reap what you sow. I think Gates and company are realizing that Sony earned their status as industry leader and not just by default. This console war is just like the real thing, throwing money at the problem doesn't make it go away. Only hardwork and ingenuity along with a commitment to quality. There ARE no shortcuts,magic bullets or cheap tricks when it comes to winning the hearts of console gamers. I doubt we will see MS continue the xbox line if this class action gains steam. That's potentially MILLIONS of consumers affected by this issue.

Can we say OUCH!!!!?

p.s. the line "class action attorneys are smelling blood" = priceless.
lol

[Pika-pie]

They deserve to be sued. I really feel bad for those guys who put up with multiple doomed boxs. They should have these problems sorted now

[Jinxstar]

So from what I gather the new term is Red Rings(Plural) of doom(Death too Harsh for media?) anyway this was bound to happen eventually. I feel bad for MS. This Lawsuit could be very bad news for many gamers. Oh well. Mine runs fine and so does my PS3 and Wii. I just wish MS would release some info then maybe people could learn preventative measures or something... I have one of the intercoolers for my elite and not sure if its saved my ass yet or not... Odd...

[HarryEtTubMan]

THIS SHOULD BE ON THE NEWS... Tho Xbox 360 ids A DEFECTIVE PIECE OF JUNK! HAHA YOU XBOTS ARE GONNA BURN.... YOUR FORMAT IS ALREADY LOSING IN THE PS3'S FIRST YEAR.... BLU RAY WILL BE THE FORMAT... PS3 IS ALREADY OUTSELLING THE 360 A MONTH AFTER GAYLO WAS RELEASED HAHAHAHAHAHAHA THE 360 SUCKS!AHAHAHAHAHAHAHA PIECE OF SCI FI FPS GARBAGE!!! LOSERSSSSSS EXPECT MICROSFTS TO DROP THE BALL REALLY SOON? WHY ELSE DO U THINK THEY HAVENT EVEN BEEN ANNOUNCING ANYMORE EXCLUSIVES? I GIESS THEY DONT WANT PEOPLE BUYING THE SYSTEM HUH? HAHAHAHAHA THE 360 WILL BE DEAD IN THE NEAR FUTURE... MARK MY WORDS

[BubblesDAVERAGE]

It was only a matter of time...I personally think its about time...i wont get a 360 till they fix it not extend the warranty...

[name]

Regardless, I'll definetly buy a 360 when Alan wake comes out, that game looks so awesome. Unless Alan Wake comes out on PC then forget it.

[rofldings]

It is coming out for PC...

[va_bank]

I understand why this is surfacing now - everyone is shopping for gifts and "what to buy" is a good topic for newschannels this time of the year. If this gets picked up by other media streams - bad news for MS.

If it wasn't for this I would have bought a 360 six months ago. I hope they can fix it before Ninja Gaiden 2 comes out. It's the first game that really made me want one.

[tudors]

What a joke, Sony fans have been quiet lately, but now someone kindly posted them a RROD story and they are happy again.

Seriously grow up; Xbox-360 owners know they have a great games machine no matter how many times the media try to brainwash us otherwise.

[va_bank]

Speaking of fanboys, are you saying the 360 doesn't break?

[SJL480]

I took a pretty nasty shot at some xbot fanboys on my last post because they were being blind but now I'm gonna redeem my neutrality. It's no secret what's going on. All these cable networks have a financial component. The 360 came out first so they hyped the system for a year to get the stock up tick they predicted now that Sony's sales are up they jumped behind it and try to turn it into a media goldenboy. It's all about predictions and making them come to fruition through media blitz. Just like how America never lost a battle in Vietnam and did in fact accomplish the objective but we lost in the press and popular opinion.

[Lionsguard]

Hmm lots of bad press for the 360 so close to the holidays....I SMELL SONY CONPIRACY!! and yes this is newsworthy unlike "Dirty Playstation Kid" lol what a fckin joke..

[tudors]

"28.1 -
Speaking of fanboys, are you saying the 360 doesn't break?"

Ofcourse not, i am on my second, all I am saying is that despite the RROD most Xbox-360 owners are happy, 1. because they fix it and 2. because the games and the service rock.

[Jinxstar]

Mis post.

[The BS Police]

Seeing as how they are 6 months late on reporting this issue with the Xbox 360, ironicly while the RROD still excists, it has been reduced and the warranty should hopefully help.

The whole Halo 3 issue is jsut untrue, and has no legal grounds due to the fact that it is either an issue with the 360 or they jsut don't keep care of the actual game disc.

[Mr Blings]

I am on my 3rd box...halo 3 has froze a bit on me but nothing too bad. Now call of duty 4 is another issues. The single player game has played fine, but multiplayer totally different story. I get the unable to read disc messega atleast once per play session(everyday). Horrible horrible lag also...didn't they learn from there mistakes of from call of duty 2? Love the games that come out on xbox, but getting tired of unreliable systems. In my lifetime I never had a ploblem with nintendo or sega systems...Unfortunately cannot say anything to that tune when it comes to sony and microsoft. So to Nintendo and Sega...I Salute You...To microsoft and sony...Get Your Fuc**ng Acts Together or get out of the business.

[blacsheep]

where the hel are you?
whenever theres truth to a story that is not good news for the 360 you suddenly disappear

from now on im going to call you the DAVID BLAINES OF N4G with all your disappearing tricks!

stick up for your console when its needed and stop the bashing when its too easy!

[xplosneer]

that Xbox 360 and it's RROD had been around for two years and JUST AS it's starting to TRY to be fixed, it's gets a lot of press coverage...lol.

[Leathersoup]

My 360 has never gone belly up. If it does I'll seriously consider buying a PS3 but at the moment I've got no reason to complain. The 360 has a great selection of titles, the controller is one of the most comfortable I've ever used and Live is pretty sweet.

[darthv72]

Mine is a dec 05 system and has never given me any problems. I take that back...the batteries in my controller died while I was playing a game but it was MY fault because I was to lazy to plug in the charge cord.

Nothing but good times with my 360. Why is the media reporting on this so late in the game? Wasnt it the media that broke the story about MS extending the warranty to fix the RRoD? Or was that the "gaming" media that did that??

[xboxrumble]

part of MS?

Plus isn't this kind of old?

Didn't I see the same story this morning?

[Vash_The_Stampede]

I hate Microsoft now. Mainly for the reason that I never got the chance to finish Saint's Row when it came out. Gears of war sat on my table hardly played. Microsoft cheated me out of a good gaming experience going through all that hassle to send back console after console.

Traded it in.....got a PS3.....end of story.(GoodTimes)

[joydestroy]

wow, how are those systems still flying off the shelf?
i guess parents will buy anything their children want for xmas.

i stand by if mine dies i'm taking it back to best buy and getting a credit towards an HDTV for my PS3 and selling all my X360 games for more love to the PS3.

M$ needs to get their fvcking act together, this is getting ridiculous.
just find a way to manufacture them properly and everyone will be happy! jeeze how hard is it to do that?

[Mikey_Gee]

Wow ... I better log out of live and take Halo 3 out of the machine since it does not work. Funny, I could have swore I have been playing this game a huge amount as well as COD4

My console is STILL RUNNING STRONG !!! As are my friends.

Not being a fanboy, just telling it as I have experienced it

[donscrillinger]

those were actors .