870°

Shenmue 3 Kickstarter Backers Demand Refunds Following Epic Exclusivity

Fans who backed Shenmue 3 on Kickstarter are demanding refunds in their droves with the news that the game would now becoming exclusively to the Epic Games Store.

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darthv721800d ago

I dont recall there was ever an announcement of where the PC version was going to be available through. It seems people just assume it would be steam.

Atom6661800d ago

Apparently it was referenced that the Steam client was a system requirement, but I'm not sure if anything was officially promised. There is the fact that the Epic store didn't even exist back then too.

That's still a technicality that Deep Silver shouldn't fight in my opinion. If people were led to believe its release was on Steam, then refund them at the very least.

ziggurcat1799d ago

will it ever be on Steam or is it a timed exclusivity deal with EGS?

mikeslemonade1799d ago

They don’t deserve a refund and they should suck it up.

bradfh1799d ago

they should get a refund
It was a Kickstarter game that players funded for steam and Developers made it Epic Games Exclusivity
no one likes a double dipper.

frostypants1799d ago (Edited 1799d ago )

This fanboy war over stores is hilariously lame regardless (even if I agree Epic's is a bit annoying and needless). Like...do you want the game or not, people? Who gives a crap what free storefront is used?

Atom6661799d ago

@Frosty

It seems to be a lot more than an assumption, though. If they required Steam on the PC version and the backer survey had you choosing PS or Steam, then it's more than a little misleading.

This game exists because of the support and trust given by backers. If they think it's OK to fall back on "well technically we didn't explicitly lie to supporters," even though it's pretty clear that they seriously mislead them, then I think that's a piss-poor position for any company to take.

Gwiz1799d ago

Yes,when a service never even existed when you backed a project there is no legal loophole for them to stand on.This was a stupid decision (I'm not a backer nor have I any interest in playing this game)

Cobra9511799d ago (Edited 1799d ago )

Crowdfunding is not preordering. Even if a crowdfunded product never materializes, investors are seldom going to get refunds. That's a risk they took, as with any other investment that fails to pan out. Here, it's just a matter of using a different store to buy the product--a minor inconvenience at worst. So I see no reason why anyone should get a refund.

Edit: frostypants, you and me both, buddy. I go between scratching my head and laughing about this nonsense. "I have to go to Store B instead of Store A to buy? THIS MEANS WAR!!!11!1" What a crackup.

Wolffenblitz1799d ago

@everyone in this thread saying things like "Suck it up" and "store fanboys" and other crap, read up on it first. Don't just assume it's because 'I ONLY LYKE STEM'

MadLad1799d ago

@mikes

If you were in the same situation and were promised a PS code, just for them to announce a PC only release, you'd be crying with the best of them.
How about you sit down?

Steam has been referenced multiple times for this title through the years. Nothing about the Epic store until now, nearing launch.
They took money from Kickstarter, much of which came from PC gamers expecting a Steam key.
Then the developer got a publisher, after the Kickstarter, meaning even more money in hand.
Then they decide to take Epic's money, when the game is essentially complete, if only to triple dip; at the expense of the original backers, might I add.

I don't care if you're not a PC gamer. That doesn't mean you act like an arrogant child toward those who are.

Grow up.

Zeref1799d ago (Edited 1799d ago )

@TheRealTedCruz

The difference is I might not have a PC to actually use the code, obviously. Then the outrage would be much more understandable. Here all you need to do is download a different store A FREE store and play the exact same freaking game.

I understand the minor inconvenience but come the f**k on. This much outrage for such a trivial thing is ridiculous.

MadLad1799d ago

@zeref

At the end of the day, they deceived the backbone of the whole project. They were promised one thing; all the way from the beginning of the Kickstarter, through the years of development, until right before release. They've even been using the Steam store as free advertising for the game since right after the Kickstarter.

To go more in-depth, there are those with merited moral reasoning to not use the Epic store. They are setting a bad precedent and strong-arming themselves into what used to be a fair and balanced ecosystem.
Some people don't care about all that; and that's fine. But many backers backed the game, being told they'd be offered a Steam key. Now those backers; again, the people who got this project off the ground in the first place, are being deceived right before launch and being outright told that their concerns don't matter. "We lied to you. Oh well. No refunds". That's not right, and is not fair business practice.

+ Show (8) more repliesLast reply 1799d ago
itani1800d ago

I'm a backer and in the survey you actually choose Steam as your code. So yes they did show Steam

harmny1799d ago

its coming to steam... later. so they werent lying.

Vegamyster1799d ago

harmny

They were promised day 1 codes for Steam, not another launcher.

GottaBjimmyb1799d ago (Edited 1799d ago )

Why does it matter? It is the same freaking game, with the same hardware requirements it would be on Steam. It literally makes no difference other than people whining about a brand name they prefer. They are both free platforms and they both do the same things.

Vegamyster1799d ago

GottaBjimmyb

One is a fully featured launcher while the other doesn't have basic options, why would people want to support Epic paying out devs for a worse consumer experience?

GottaBjimmyb1799d ago (Edited 1799d ago )

"One is a fully featured launcher while the other doesn't have basic options"

Ok, well anyone can just say words that make something seem true. The fact you gave no actual reason, and just gave negative conjecture shows exactly my point. You are a fanboy of a brand making an argument for a series of letters because it is the series of letters you like most. Pretty pathetic really.

Obviously being new there are going to be differences, but the fact you didn't name a single one of them shows you believe your rhetoric is stronger than the actual features you speak of...

Specifically, we are talking about access to play a game on steam vs on Epic, not the differences in the platform as a whole. Steam would not ADD anything to the game, or actually impact what the donators thought they were getting. They still get access to play the game on PC. Any Missing features from Steam and Epic, are not going to change that at all, that is the whole point.

Notellin1799d ago (Edited 1799d ago )

@GottaBjimmyb It matters because this segment of the gaming community is the most vocal of all basement dwelling chubby cheeked trolls.

For the rest of gamers it doesn't matter. Only difference is we have to double click another icon to start the game.

Shame on anyone who believes the launcher or app store should take a 30% cut from the actual developer. And especially shame on Valve for making money hand over fist while providing some of the worst customer service imaginable.

r2oB1799d ago

@gottabjimmyb

Well at the moment Epic Store doesn't support cloud saves and game achievements, so that's two things Steam adds to their games that Epic Store doesn't.

If people ordered products to be picked up at store A (near their home, extremely convenient), which was available at the time of purchase, then when ready for pick up they were told they had to drive to store B to pick it up (other side of the state, very inconvenient), I wonder how many people would make the hours long drive (because hey, it's just a different store) or ask for a refund (because they feel mislead or lied to).

Now I understand there is a difference between buying something and pledging on Kickstarter (it's not a purchase), but I believe on the Kickstarter site it states they are obligated to try to make the product. Backers didn't merely choose to back the game, they backed the game on a specific platform (game on Steam is the product). So they should either receive the game as they chose or get their money back due to being misled (Epic Store wasn't even out when it was in Kickstarter).

I wonder, if the game is completed and for sale, is it then considered a purchase? Would they then be qualified for a refund.

Teflon021799d ago

@GottaBjimmyb
"Ok, well anyone can just say words that make something seem true. The fact you gave no actual reason, and just gave negative conjecture shows exactly my point. You are a fanboy of a brand making an argument for a series of letters because it is the series of letters you like most. Pretty pathetic really. "

Okay, well anyone can just completely ignore what the person said to make what they're trying to prove seem true. The fact is they gave a complete reason. It's a FULLY FEATURED LAUNCHER... It has Steam Achievements, Cards, a proper community that's active, cloud saves and such. It's a big difference and you can ignore if you like but it's 1000% a issue. I love getting achievements and such and I would buy everything on Steam over other launchers for that exact reason. Did that for Cuphead as I rather steams achievements over Xbox's. I never liked paying for exclusives, and don't support the practise. Hated every time MS did it, I don't mind funding games likes Sony or Ninty. But straight paying to keep it exclusive. Hell no. and I don't care if I waited years. If I funded with a steam code as my reward I'd say F em too and tell em give my money back. They went against the people who funded the game and disrespected them to pocket Epics money. I'd rather buy on PS4 or not support the game at all than buying at this point.

Wolffenblitz1799d ago

@GottaBjimmyb Read up on why people are pissed before throwing your weight around.

All these people coming in and saying the same shit people said, trying to white knight epic games. Do some research and come back with valid points.

GottaBjimmyb1799d ago (Edited 1799d ago )

@r2ob

"Well at the moment Epic Store doesn't support cloud saves and game achievements, so that's two things Steam adds to their games that Epic Store doesn't."

1. Those are both going to be features before Shenmue comes out
https://www.pcgamer.com/epi...
2. Neither of those change the game, though I suppose they could change the expected experience regarding the game, though point 1 makes it kind of moot.

"If people ordered products to be picked up at store A (near their home, extremely convenient), which was available at the time of purchase, then when ready for pick up they were told they had to drive to store B to pick it up (other side of the state, very inconvenient), I wonder how many people would make the hours long drive (because hey, it's just a different store) or ask for a refund (because they feel mislead or lied to)."

1. You don't have to drive to another location, or use gas or incur an additional cost at all to use Epic Game Launcher
2. There is no hours long drive in this situation.
3. Your example would make more sense if you were to say they were told to pickup at section A in a store and it was actually in section b. Which would just require a 45 second walk to the other section. In which case, no I don't believe anyone would expect a refund for that....
4. Epic Store didn't exist back then, so there was not an option to suggest such, now it is available and that is the platform that made the most sense for them to launch on.
5. What if Steam had stopped existing before it released and they used a different platform you like less? Would you expect a refund then? No, because you would still be getting the game.

It seems like you guys are trying way to hard to be upset about something that everyone knows really is not an issue. If you like Steam so much, wait for it to be there, otherwise, you can play then entire game, the same as it would be on Steam on Epic Games Launcher...

@teflon "a proper community that's active

Yes an active community is essential for a single player game..... You guys just grasp for any straw you can other than accepting that you are arguing for a platform based on its brand.

@Wolf "Read up on why people are pissed before throwing your weight around."

I read, I read the article, comments here, etc. I just think the reasons are stupid. I am not white knighting anything, I think it doesn't matter either way for Shenmue's release which platform you can play it on. They could have released it on a featureless Self-owned launcher and I would not care. It is not a defense of the platform, it is a criticism of whining about which name brand hosts your gaming content.

GottaBjimmyb1799d ago

I know when I ask for Aquafina and someone give me Dasani I am extremely upset also, I totally agree with you guys. If my water bottle (or games) come from the wrong name brand I lose my s**t. You have convinced me. Aquafina come in much stronger plastic and The colors are more appealing and drinking anything else is simply ridiculous.

One bottle is a fully functioning water delivery system, the other is not.

You guys are definitely right, not sheep following a marketing campaign based on a name brand...

r2oB1799d ago

@ gottabjimmyb

So the article you linked, which is 3 months old, has them expecting cloud saves within 1 to 3 months. The fact that we are at the later part of their expectations and still no cloud saves, it's a strong possibility that they may not make their "at least six months" target for achievements. Meaning it's very possible that feature may launch after Shenmue 3.

The fact of the matter is people backed the Steam version and aren't going to be getting that version. There is no mention of timed exclusivity, so no point in assuming they will get the Steam version eventually. As of right now there is no Steam version, as of right now Epic Store is lacking features, so as of right now people want their money back for being misled. Why should the gamers, the people responsible for funding the game, have to hope to get eventually get the version they backed, have to hope that by the time the game comes out Epic Store will be able to provide them an equal gaming experience to Steam.

I'm a multi console owner, but if I ordered a game for one platform and they sent me the other version because they felt it was best, I'd be pissed too even though I could just pop the game in the other console and play it. That's besides the point. People expect to get what they paid for, and if they don't then they have a right to be upset and want the situation rectified.

Vegamyster1799d ago

GottaBjimmyb

You want to accuse me of being a fanboy because you asked "why does it matter"? It clearly is not just about just the game, its the principle that matters, people were originally offered the game on a superior platform. I don't need to beat a dead horse but i will since you want to accuse me of being a fanboy, everybody knows at this point why people don't like the practices that Epic are currently doing with exclusivity, they're the only ones doing it and it's been going on for months now.

Worse customer support
No Forums
No Linux
No User reviews
No Screenshot support
No Mods
No Profiles
No Cloud Saves
No Achievements

ect

GottaBjimmyb1798d ago (Edited 1798d ago )

@vega "No Linux "

They never said they would have Linux support and a huge number of games ON STEAM, do not work on Linux, Steam works on Linux, not every game on it.... The rest of those features either already are in Epic game launcher or will be out before the game launches as per the link I sent before. (and below) Again though, at best achievements and cloud saves are the only to even remotely relevant points on that list for a single player games...

@r2ob "So the article you linked, which is 3 months old, has them expecting cloud saves within 1 to 3 months."

Yea, the article links to their trello, and it has it under that same time frame, with the last update in march, says July, so from end of march that is 3 months if early July, 4 if late July, pretty much on target, achievements 6 months from march is still before Nov18.
https://trello.com/b/GXLc34...

"There is no mention of timed exclusivity, so no point in assuming they will get the Steam version eventually."

not true, read FAQ:
https://shenmue3.deepsilver...

+ Show (11) more repliesLast reply 1798d ago
1-pwnsause-11800d ago

It was reference over and over again that pc gamers where going to get the steam key, through emails and the survey....

darthv721800d ago

I guess things change. I've seen lots of kickstarter backed projects go through changes after being funded. At least those of you who backed it on PC would still likely get the key unlike those who backed a wiiu or vita version of bloodstained.

I never backed a kickstarter but does it really make a difference where you dl the game from so long as you are still getting it from backing it in the first place?

Nerdmaster1800d ago (Edited 1800d ago )

Epic Store has privacy and security issues; it was taking private info from Steam files; it pays for exclusivity which by itself sucks for consumers but also in many cases when the games were already advertised in Steam or presales/crowdfunding promised Steam keys; program has much fewer options; chinese companies have 40% of shares of Epic Games; another place to divide our library of games in; the supposedly lower cut from sales doesn't translate to lower prices so no advantages for consumers but only the downsides of another and inferior program/shop; etc...

Rachel_Alucard1800d ago

The steam store page is still up...

rainslacker1800d ago (Edited 1800d ago )

It's been a while, but I thought they said they'd provide a Steam key. The physical bonuses would come on their own, and they were going to include a box for the code itself.

Wasn't there another game recently that was going EGS exclusive, but the Steam pre-orders were still going to be provided for those who brought it? It just wouldnt' be availble to the general public anymore.

Vandamme211800d ago

Who wants to play Shenmue on PC anyway? Just get freakin PS4. I don’t play games on PC. So I don’t care.

Dark_Overlord1800d ago

I backed for the PS4 release, but I'll be damned if i'll support this BS from Ysnet and Deep Silver, bait and switch plain and simple.

JackBNimble1800d ago

There is a shenmue 3 page on steam . Yet another game advertised on steam getting pulled down because of these sleazy Epic tactics.

TheCryptKeeper1799d ago

People would be right to assume the PC is an open platform that's trying to be consolized.

+ Show (6) more repliesLast reply 1798d ago
1800d ago Replies(1)
Spurg1800d ago

It's an absolute shame really

ChrisW1799d ago

Yeah! Good that they know it won't be as good as many want it to be. Making it an exclusive helps to determine whether it'll sell extremely well or be panned as a flop.

I'm going for the latter...

Father__Merrin1800d ago

Why should it automatically be on steam? You have console fanboys then you have pc fanboys and even worst are parts fanboys now the one that really takes the biscuit are store fanboys.... This is the most ridiculous thing ever never mind different machines or amd nvidia Intel blah blah but digital stores lol

This hate and pig headedness at EGS that oh a game they was looking forward to isn't on steam now let's boycott it is unreal.

I hope EGS goes from strength to strength let them squirm I say

DillyDilly1800d ago

From the start they were sold on Steam keys. This now makes that false advertising

Seafort1800d ago (Edited 1800d ago )

I backed Phoenix Point to get a Steam or GoG key at launch. The developers took Epic bribe money in the end and I demanded a refund. I got the refund and they got Epic's millions but my solemn vow never to buy their game if it ever comes to Steam in the future.

Hundreds of other backers got their refund too but the developers couldn't give a crap about their backers so we all parted ways with a sellout developer.

Never break a promise to people that funded your game and made it all possible. It's morally wrong and false advertising.

SegaGamer1800d ago (Edited 1800d ago )

Yep, it's a scummy move, but what I am about to show you is something even worse. This is a reply from YS.net to somebody who tried to get a refund.
https://i.imgur.com/vsRGAQ5...

Not even allowing refunds for their lies. I have defended this game to the death in the last few years, stuck up for them with the delays and when people were complaining about the characters faces, but I can't defend this. This is nightmare situation for Shenmue 3, this game of all games was something I was desperate to stay away from negative headlines.

JackBNimble1800d ago

Lying to the people who funded them , such a disgrace.

gamer78041799d ago

I didn't back this, but out of principle I would ask for a refund, definitely agree with you they have epics money now, they won't miss it though sadly.

darthv721799d ago

Please explain why it matters if steam or windows or epic or gog is the place for you to buy your game when it is the game itself you are really getting. those are just retailers and anybody knows if a retailer doesnt have what you are looking for then you go to another who does. The platform remains the same... PC.

It's like this in the console world. You want a game and gamestop doesnt carry it, you dont suddenly boycott the game. You go to another retailer who has it. I'm sorry if that is too simple but the way you digital store front guys talk is very petty.

+ Show (1) more replyLast reply 1799d ago
RizBiz1799d ago Show
Cmoney0071799d ago (Edited 1799d ago )

It is always easier to be a drone and accept anything in gaming. People have a right to be pissed because they were told this game would be on Steam.

Petebloodyonion1799d ago

And why should the game come to PS4?
Surely you could buy a PS5 or an Xbox to play a game that you backed?
Perhaps ppl don't want a platform that requires always online and no support.

quent1799d ago

Yeah Steam is still bigger then console gaming so keep going with you're fanboy anti PC rhetoric as long as you want, maybe one day Sony can have a launcher on PC of they're very own, you know when there's no more descernable difference between convenience and better deals for gamer's on console compared to PC.. oh wait

RaLgEs1799d ago

Don't you have some kids to touch? Let people be fanboys. Smh

Hungryalpaca1799d ago

You’re a real moron. It has nothing to do with fanboyism. No matter how many times people tell you the issues you plug your ears and just scream fanboy.

Your a total idiot.

trooper_1799d ago (Edited 1799d ago )

But what they advertised is very misleading. I'm not a Shenmue fan because I never played the game but they shouldn't screw people over like that.

Servbot411799d ago

Epic Store didn't exist when they put money down, genius. Why would anyone expect it to be on anything other than Steam, GOG or Windows store when they backed it?

+ Show (7) more repliesLast reply 1799d ago
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220°

Tons of games coming to Game Pass soon

Coming to Game Pass: Senua’s Saga: Hellblade II, Immortals of Aveum, Lords of the Fallen, and more!

Read Full Story >>
news.xbox.com
thesoftware7309h ago

What a great Month!

HB 2!
LoF and Hunti are all on my list!

romulus238h ago

Just recently finished playing Immortals of Aveum on PSplus extra, can definitely recommend it to those who like fps magic wielding type games, it's really good.

Elda7h ago

I own & played Immortals Of Aveum & Lords Of The Fallen already. The only game on that list I'm going to try is Hellblade 2.

H96h ago

Chants Of Sennaar is a favorite of mine, if you like to figure things out as you go, literally decipher what the hell is going on, play it it's amazing

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130°

Microsoft's Absurd Antics Have Me Scared For Dishonored And Arkane Lyon's Future

With Arkane Austin no more and Lyon living for who knows how long, the superb Dishonored is in serious danger; Microsoft cannot be trusted.

Relientk771d 1h ago

I love the Dishonored series so much and really want Dishonored 3. Microsoft better not screw this up.

JEECE22h ago

I mean, I think the fans will probably kill Arkane Lyon by cooking up reasons to hate whatever they do next without playing it. I've never seen a game so artificially disliked as Deathloop.

thesoftware73022h ago

Lol, why don't we just say, we are worried about all studios owned by MS now. They will keep closing studios until they have none left ...🙄

Skuletor19h ago

Just merge them all into a single studio, have it churn out a single Call of Duty every year and call it a day, lol.

Barlos19h ago

Don't be scared, you'll be fine.

Skuletor19h ago

It's exputer, fine is one word I would not associate with them.

Profchaos19h ago

I think it's becoming clear based on matt bootys comments there's no future for any IP that can't sell above 10 million within the launch window. But is also a small game that gives them prestige

/S it's beyond a joke right now

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180°

Xbox No Longer Has Its Head In The Game

Microsoft & Xbox have shut down Arkane Austin and Tango Gameworks to lay off more workers, insinuating that they're not in the game anymore.

XiNatsuDragnel3d ago

They're headless for a long time because closing tango isn't exactly a good move

PapaBop2d ago

Ever since that cringe Kinect reveal they've never been the same. They used to make some amazing games and do great deals with third parties Early on in the 360 era they had games like Chromehounds and Shadowrun, both well ahead of their time. Now instead of nurturing their studios, they'd rather gaslight gamers and throw billions on pre existing studios. Not sure how Spencer is still in a job, I wouldn't trust him to organise a piss-up in a brewery.

Father__Merrin2d ago

We've said all along Spencer needs to go. I wish xbox went back to xbox only with new gears fable forza halo releases lots of third party releases

Those early rainbow 6 Vegas days and phantasy star universe are gone forever

S2Killinit2d ago

MS has its head in the game but the game they are playing is something different from what console gamers expect from a platform. MS’s end game has always been to use the xbox as a trojan horse.

XiNatsuDragnel2d ago

Lol that's funny well this plan they have isn't working homie

1Victor3d ago

“Acquisitions always come with cuts”

343 trillion points shield activated
343 trillion percent damage negate activated
All damage reduced to 1 for 343 trillion turns.
MICROSOFT DEFENSE FORCE IS A GO

Tacoboto3d ago

Especially for Microsoft, when Booty pretty much said they didn't know how to handle that many studios.

Why even make the acquisition then.

-Foxtrot3d ago

Didn’t they make the swipe for Bethesda when Sony wanted like 6 months exclusiveness for Starfield

It’s like…chill, you got Rise of the Tomb Raider for a year.

romulus233d ago

Do they always come with senseless cuts becasue that's exactly what cutting Tango was, senseless.

H93d ago

Everyone's acting now that game companies care about games and Xbox is committing the Ultimate betrayal, they are all like this and you have just been quiet about it for far too long

Nuclearmoon3d ago

I wonder if Microsoft do pull out of the console market that it might open the door for valve to relaunch the Steambox. Competition is good for the industry but Microsoft don't even seem to be trying anymore.

UltimateOwnage3d ago

Steam / Valve are one of the few truly pro-consumer bright spots in gaming right now. Thankfully.

Jingsing1d 13h ago

From all the money Valve make from Steam they reinvest almost 0 into creating new AAA titles for the PC platform, Absolutely no giving nothing back in that regard. Wake up.

jwillj2k43d ago (Edited 3d ago )

“Your game has won some pretty significant awards and is a show piece for where we want to go in the future.”

1 hour later.

“We’re gonna have to let you go. You can’t cover our 100 billion dollar acquisition. Oh and take your awards too 👍🏾”

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